- Report: #1135379
Report - Rebuttal - Arbitrate
Complaint Review: American Home Shield
American Home Shield889 Ridge Lane Blvd Memphis , Tennessee USA
American Home Shield AHS Denials of Legitimate Claims Memphis Tennessee
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We strongly advise consumers away from American Home Shield when looking for a "Home Warranty" Company.
We also strongly advise anyone from using Star Services Inc in Mount Pleasant SC, an AHS service company.
Over the years we have had a few legitimate claims that have been denied by American Home Shield on ridiculous grounds.
Denied Claim #1: Dishwaster repair denial by AHS and their "service provider: Star Services in Mount Pleasant SC. Our tenant asked us to have the dishwasher repaired, which had failed and was not draining water properly. We called AHS to make the repairs under our policy. The sent Start Service out to affect the repair. However, as we learned later, under the fine print of the pollicy, AHS says that "missing parts is grounds to deny your claim". So, when, as the Star Serviced technician suggestec, a dishwasher part broke-off in the dishwashwer during a cycle, and clogged the drain (the technician said that likely happened), they denied the claim! Star Serices collected their $75 service fee from us, but didn't even offer to fix it or even provide a solution or part number and didn't even open the drain up to recover the broken part that was clogging the drain! Upon follow-up with AHS on March 27, they angrily denied the claim "due to the missing part", and hung up the phone on me, refusing to listen to the explanation that the broken part had gone down the drain and was clogging it. When I called back on March 28 2014 to ask to speak to a supervisor, they said a supervisor would call me back in 24-48 hours. No call ever came. When I called Star Services in Mount Pleasant SC to ask why the techician didn't open up the drain and recover the part, they refused to allow me to speak to the technician, or provide me a part number or explain why they didn't open up the drain to recover the broken part that was clogging the drain.
Denied Claim #2. Emergency Propane Leak Repair Denial. This winter during the bitter cold on a Friday, we detected propane gas leaking into our home, evacuated the home immediately, and called the propane supplier. They informed us we must immediatel get a gas certified plumber into to find and fix the leak or we'd have to stay in a hotel until it was cleared. We called an emergency plumber who immediately found and fixed the problem for $525. AHS denied the claim because we didn't call them first -- even though it was an emergency. Every service firm -- including the one AHS uses -- stated the $525 was significantly cheaper than they would have done the work for. They denied it on a strict technicality.
Denied Claim #3. HVAC Repair Denial. AHS trains their service providers to find dirt in even relatively clean systems so they can deny the claim and try to sell you their "annual maintenance agreement." We had service man regularly clean our HVAC systems annually, and they STILL claimed dirt in the system as the basis do deny the claim.
American Home Shield leads you to believe you are purchasing an insurance plan to protect against unexpected appliance failures and home repairs. But they carefully train their technicians to find an excuse to deny the claim.
This report was posted on Ripoff Report on 04/01/2014 10:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Home-Shield/Memphis-Tennessee-38135/American-Home-Shield-AHS-Denials-of-Legitimate-Claims-Memphis-Tennessee-1135379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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