American Home Shield 1524 Highway 30 East Buyer Beware! Internet
I have American Home Shield and can not recommend them to anyone. I called on a water heater and a company was sent out. The service provider immediately diagnosed the problem and indicated I needed a new water heater. Unfortunately his company did not service my brand and he would have to transfer me out. He mentioned it may take a few days as my water heater was still under warranty and AHS would want to negotiate with the manufacturer to get credit for the water heater. He said the new company might have a unit on their truck. I was encouraged. Three days later I had not heard from
AHS. I called them - 55min later I was told I could not speak to a supervisor. I insisted examining I had children and had been without hot water for a week! I spoke to Cindy who was very sympathetic but said due to weekend she could not help. It was not an emergency. I spent the next week playing phone tag with HRS plumbing in Dallas. Shelly the scheduler was nice but explained they were coming to look at unit not replace it. I was discouraged as I did not want to take multiple more days off work. We scheduled for Friday (2weeks with no hot water) On Friday I responded to a message saying they wanted to confirm my appointment. I called and said I was 5 min away. I waited for the technician and then I received a call 46 min later saying that he had left because I was not home. I pleaded that he return expressing my not having hot water for 2 weeks - the lady from HRS said he could not return today. I frustrated requested AHS send me another more reliable company - they are now saying I must pay another $75 fee to have anyone return at all!
I can not recommend either of these two companies. The first plumbing company that came was called SDL plumbing. Unfortunately they do not service or work on GE water heaters. But I would wholeheartedly recommend them. Can't wait for my contract to expire in Feb 2013. I won't renew with American Home Shield.
The customer service representatives although nice can not help you - and the supervisors won't speak to you -
What bad customer service - horrible policy!
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