- Report: #957382
Report - Rebuttal - Arbitrate
Complaint Review: American Home Shield
American Home Shield1524 Highway 30 East Carroll IA 51401 Internet United States of America
American Home Shield 1524 Highway 30 East Buyer Beware! Internet
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AHS. I called them - 55min later I was told I could not speak to a supervisor. I insisted examining I had children and had been without hot water for a week! I spoke to Cindy who was very sympathetic but said due to weekend she could not help. It was not an emergency. I spent the next week playing phone tag with HRS plumbing in Dallas. Shelly the scheduler was nice but explained they were coming to look at unit not replace it. I was discouraged as I did not want to take multiple more days off work. We scheduled for Friday (2weeks with no hot water) On Friday I responded to a message saying they wanted to confirm my appointment. I called and said I was 5 min away. I waited for the technician and then I received a call 46 min later saying that he had left because I was not home. I pleaded that he return expressing my not having hot water for 2 weeks - the lady from HRS said he could not return today. I frustrated requested AHS send me another more reliable company - they are now saying I must pay another $75 fee to have anyone return at all!
I can not recommend either of these two companies. The first plumbing company that came was called SDL plumbing. Unfortunately they do not service or work on GE water heaters. But I would wholeheartedly recommend them. Can't wait for my contract to expire in Feb 2013. I won't renew with American Home Shield.
The customer service representatives although nice can not help you - and the supervisors won't speak to you -
What bad customer service - horrible policy!
This report was posted on Ripoff Report on 10/19/2012 04:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Home-Shield/internet/American-Home-Shield-1524-Highway-30-East-Buyer-Beware-Internet-957382. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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