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  • Report: #854386

Complaint Review: American Home Shield

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  • Submitted: Thu, March 15, 2012
  • Updated: Thu, March 15, 2012

  • Reported By: autumnpearl — Dallas Texas United States of America
American Home Shield
Internet United States of America

American Home Shield Not worth it! Internet, Internet

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As part of my purchase agreement I received a Home Warranty paid by the seller.  Ordinarily I would never pay for something like this as I've found they're more trouble than their worth and a total rip-off, but it came with the house so I thought it was better than nothing.

Within my first day of moving in I found problems with the home that my inspector had either not found, or the previous home owners had broken before I moved in.  I had to call about the microwave right off (more detailed complaint further down) and the following day I had a stripped stem in my master shower that caused the water to run for an hour and a half before I could get it off and then another four hours without water while waiting for a service tech to show up. 

I was also frustrated to learn that every time someone comes out to my home, it costs $60, even if they find nothing wrong. [continued below]....

.....  This was never explained to me.  In this way I do not consider this product a warranty but more like insurance with a large co-pay.  So for starters the company is misrepresenting itself.

The last straw though happened today.  My built in microwave was inspected before I purchased my home and was said to be in working condition.  When I moved in it turned on and made noise but wouldn't cook.  I called a technician out, and paid $60 when he replaced the part he said was malfunctioning about two weeks later.  His service was unsatisfactory, he looked at the microwave for no more than a minute and was gone, there's no way he could have diagnosed the problem correctly. However, because it worked I thought things were fine.  About a week later my roommate was cooking a baked potato.  She had punctured holes in it and had it in there for less than 10 minutes when she smelled smoke.  It was a large potato and this is not out of the realm of acceptable cooking times.  She found that the potato had caught fire.  It took some time to get the fire out and the microwave was destroyed.  I called AHS again to have a new technician come out to the house because the first company obviously didn't do the job.  They did and today I got a call that the microwave would not be replaced because we had over-cooked the potato.  I called back AHS to refute the claim and was initially told that they were sorry, they could only go by what the technician said.  Upon a second call I was told I could have another technician out but would have to pay another $60.  This is ridiculous.  I don't care if you cook a potato for 30 minutes, it simply becomes hard and inedible.  In my entire life I've never once caught something on fire in the microwave. This is obviously a problem with the microwave and not the cooking.  My warranty is supposed to cover defects like this but instead AHS is trying to get out of doing what I've paid them to do.

So I'm done. I've reported them to the BBB and I'm filing as many other complaints as I can find because they hire the worst contractors to come out and then deny your claim.  I would tell homeowners to take the money and invest in gold instead and then use that to pay for repairs on an as-needed basis. This product is a complete scam.


This report was posted on Ripoff Report on 03/15/2012 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Home-Shield/internet/American-Home-Shield-Not-worth-it-Internet-Internet-854386. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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