• Report: #1162405

Complaint Review: American Home Shield

  • Submitted: Wed, July 16, 2014
  • Updated: Wed, July 16, 2014

  • Reported By: rose — randallstown Maryland
American Home Shield
Nationwide USA

American Home Shield consumer randallstown nation wide

*Author of original report: STILL crappy

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my toliet "clogged".  called AMERICAN HOME SHIELD who sent out ADVANCE DRAIN CLEANING.  the young man worked for 3 hours and then told me that they would have to take the toliet off to undo the clog since they could not clear it.  the "approval"" would take 3 or 4 hours, they would call and reschedule  they told me ""we turned off the water"".  and they left.  i called for 2 days and got nothing but ""we will call you"".   after FIVE days, i came downstairs to find my kitche light would not work, then i stepped into water.  in came from the cieling.  call AHS and the plumbing company.  was told since i put somethig down there the contract was null and void. 

WHAT did i put down ther?  i have NO idea. i'm blind i saw NOTHING going in.  they would not even bother to tell me they were not coming back.    so i had to get another plumber who came and within 15 seconds got the  piece of cleaning cloth out.  he told me ""THE WATER WAS NOT NOT TURNED OFF""  which caused overflow leak into the cieling.  i now have to pay for a new cieling, new floors in the kitchen since it huckled.  new light fixture.  

my insurance company is paying for part of it. but i am over 2000 dollars in the hole for them NOT turning off the water and NOT telling me they were not coming back.    i posted on their wensite and their ""consumer affairs" person wrote and said they wanted to ""tal"" to me however they left no name nor phone number.  i called and been waiting for 2 days for a recall.    crappy service and crappy dealers.   i've told everyone i turned on to this company to NOT use them and cancel the contract asap.    i think AHS and ADCANCE should not only pay for damage but reemburst the insrance company AND ME for stress .....from what i can tell they are NOT a good company.

 


This report was posted on Ripoff Report on 07/16/2014 03:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Home-Shield/nationwide/American-Home-Shield-consumer-randallstown-nation-wide-1162405. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

STILL crappy

AUTHOR: rose - ()

i got a call from the plumber after i filed ANOTHER complaint with AHS.  he called and for over 1/2 hour tryied to get me to say that the problem was NOT their cause.  HELLO...leaving a toliet water on when it's NOT working ...common problem is leaking.  you don't turn the water ON.... we agrued back and forth and finally i hung up on him and monday called AHS.  told them how the plumber ditched them.  i still feel that it is BOTH of their faults.  AGS for hireing a bad company and  the plumber for not knowing what to do and how simple of a thing it would have been to prevent this now 12000 mess.

 

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