• Report: #642310

Complaint Review: American Honda Motor Co. Inc.

  • Submitted: Sun, September 19, 2010
  • Updated: Mon, September 27, 2010

  • Reported By: Therese — San Juan Capistrano California United States of America
American Honda Motor Co. Inc.
1919 Torrance Boulevard Torrance, California United States of America

American Honda Motor Co. Inc. Honda Automobile Customer Service Safety Recall "Transmission Failure" Multiple Consumers. Torrance, California

*Consumer Comment: Answers for all...

*Consumer Comment: Be supportive?

*General Comment: Be supportive

*Consumer Comment: A question for Ronny G

*Author of original report: Wow, Thanx You!

*Consumer Comment: The 50's and 60's??? who are you.."Fonzi"?

*General Comment: To whom it may concern.....

*General Comment: To whom it may concern.....

*Consumer Comment: The only reason deaths were mentioned..

*Author of original report: Hmmmm! Now were on to dead people that count?

*Consumer Comment: And be sure to 'GOOGLE' nut job and KOOK....

*Author of original report: I will take a look.

*Author of original report: Same questions, Really?

*Consumer Comment: Therese, Don't forget to 'Google' this- SOME AIR BAGS SPONTANEOUSLY DEPLOY; HONDA BLAMES DRIVERS, and watch the video....

*Consumer Comment: All hot air and "loop holes"...

*Author of original report: Thanx You!

*Consumer Comment: Therese, You can do what Jerry did! If you 'Google' this- RIP OFF REPORT #354721, you can read his Report and then read his Update....

*Author of original report: STATISTICS

*Author of original report: I didn't Get a DEAL. The dealership got more of my hard-earned money.

*Consumer Comment: I am losing my edge..

*Consumer Comment: oops..

*Consumer Comment: The math..

*Consumer Comment: For example...

*Consumer Comment: Greed works both ways..

*Author of original report: It takes twenty years!

*Consumer Comment: The "expectations" should be..that eventually, things break..

*Consumer Comment: Warranty

*Author of original report: Do you comprehend the what you read?

*Consumer Comment: Recalls are not an issue with me

*Consumer Comment: Did you check the links I posted?

*Author of original report: What Will I Buy Next?

*Consumer Comment: What will you buy next???

*Consumer Comment: I will never buy another Honda

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My 2003 Honda Accord transmission failed at 95,000 miles.  It seems my Honda is not the only one.  There was a safety recall regarding transmission failure in June of 2004.  The situation was created by an insufficient lubrication of the transmission's secondary shaft second gear.  It lead to heat build-up that would eventually result in chipped or broken gear teeth or breakage of the gear.  The condition may lead to breakage and possible locking of the vehicle's transmission, creating a potential safety hazard.  I was also able to establish documentation via the Internet that the vehicle has a possible torque converter problem that is a possible cause for transmission failure.

The solution that Honda executed for insufficient lubrication of the transmission's secondary shaft second gear was to repair the vehicle with an "oil jet kit" to provide additional lubrication.  The documentation regarding the recall stated that if as a consumer you had replaced the transmission, you could ask for instruction for the eligibility requirements for reimbursement.  I was denied these forms for my transmission failure because Honda of America's Recall Department suggested my car had been "Fixed" per the recall.

When I asked for a "Goodwill Repair," as suggested by the dealership, for full reimbursement of the transmission, I ended up receiving a quote for $3,900 from the dealership and Honda of America agreed to pay half  (but not if,  per Sergio, case manager) that I went to the powers that be.  Per Sergio if I went to the Powers that be, it would be 60 days in the least and they might not agree to pay half.  I was informed that the conversation may be taped and felt stone-walled by Sergio.  When I say "Powers that be"  I'm referring to any entity that might consider this matter a Consumer Safety Issue and handles these situations as such.  My total was 1,897.01.  My Invoice says:  "Transmission & Torque Converter-exchange."

As I began searching the Internet, "Honda Accord 2003 Transmission Failure." many websites came up where consumers had blogged about their similar experiences.  The only consistency was Honda of America's inconsistency in dealing or not dealing with the issue of "transmission failure."

I have Faxed Tom Elliott, Executive Vice President, my documentation and a letter asking for full reimbursement of my transmission.  The documentation that I have accessed on the Internet substantiates that there are transmission problems in numerous Honda vehicles.  I chose Tom Elliott because of a Press release in June of 2004 regarding the recall:  "We are acting out of an abundance of caution to ensure that this doesn't become an issue for our customers."  I believe it's an issue for Honda consumers per the information I've found on the various websites.  I have mailed my documentation to Takanobu Ito, CEO/President and Tom Elliott, Executive Vice President.

Honda of America's response was to send back Tom Elliott's packet and write "Retired" on it and simply state via a phone message (Sergio) that they received the other packet.  I'm assuming Mr. Ito has not retired.  It is unfortunate for a consumer that they do not update their Honda website regarding who their executives are.  I assume I would still receive only a message that they received a packet but not a response to the issue at hand.  I feel the documentation supports full reimbursement of any transmission that failed under the Safety Recall...the point being the "oil jet kit" was hardly a solution but a cheap fix until they could claim:  "Transmissions Fail."  Not to mention if you are lucky enough to survive a potential collision when the transmission does fail.

So far my vehicle has been subject to the following:
Stereo Back light inoperable.  Goodwill Repair at 44,000 miles.  replaced at no charge.
Windshield Wiper Motor Housing, June 2008 Safety Recall.
ABS Computer Chip failure, estimate to replace, $400
Transmission Failure 95,000 miles, $1,897.01
Ignition interlock mechanism safety recall notice due September 2010.

February 9, 2010:  Statement by Honda Motor Co., regarding Expansion of Driver's Air Bag Inflater recall:  "If the driver's airbag deploys in an affected vehicle, the driver's airbag inflater could produce excessive internal pressure which may cause the airbag inflater casing to rupture, resulting in metal fragments passing through the airbag cushion material and possibly causing injury or fatality to vehicle occupants."
This document seems ambiguous in exactly which models may be affected.

I'm also referencing an article written in the LA Times August 15, 2010 by Ken Bensinger:  "Honda Under State Scrutiny."  This article refers to an issue with Honda's Hybrid vehicles regarding battery and software problems.  Again, consumers feel Honda is compromising consumer satisfaction and/or safety in order to prevent cost.

In my opinion, it seems Honda has a pattern for substituting a "Cheap Fix" in order to prevent financial loss to their company.  I feel Honda of America does not provide the same workmanship and quality that I as a consumer have experienced in the past.  As I've read the blogs, one after another consumer vows to Never purchase a Honda again.  We have five Honda's in my family and I not only will Never purchase another Honda but I am in the process of figuring out how to trade them all in.

That in and of itself is frightening due to my case manager (Sergio) from Honda of America assuring me that "Recalls" are a normal part of the new car process.  This is the first car that I've owned with "Recalls," especially "Safety Recalls."  I am truly a consumer that values safety, workmanship and quality in all of the products I buy, especially my vehicles.
These are some of the various websites where I was able to ascertain information and/or file a complaint:

(((links redacted)))

My intention with the information that I have been able to ascertain via the Internet and dissatisfied consumers is to protect the consumer with information so they can make an informed decision regarding their safety, quality, workmanship and purchase decisions.....maybe even prevent a tragedy....(Toyota)

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 09/19/2010 11:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Honda-Motor-Co-Inc/Torrance-California-90501-2746/American-Honda-Motor-Co-Inc-Honda-Automobile-Customer-Service-Safety-Recall-Transmissio-642310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Answers for all...

AUTHOR: Ronny g - (USA)

..and I can take the insults..doesn't bother me at all.

For Len...

Do you have a job?

 Yes
A wife?
 No but my girlfriend does call me pathetic for spending too much time posting here
Or any kind of life?
believe it or not..I am really busy with a full time leadership job and running home based businesses.

Or do you just spend every waking hour of your apparently pathetic life trolling this site and responding to every post.


No, I spend a couple of hours at night doing this instead of melting my brain watching TV like most do. I do not respond to every post..just the ones where I feel I can help defend someone...be it the poster, or the companies they may be wrongly disparaging on this public site.

You bore me, and its a real drag having to see your name and long-winded, self-righteous, blowhard spiels and scroll past them.


Is it really that difficult to scroll?

Can you go away? Maybe give some other people a chance?

Anyone and everyone has a chance. No one has to rebut or agree with anything I post. I will go away when and if I choose to.

For stven10...

"Hey Ronny g, thank you very much for helping me prove my point about posting just to argue and not having an ounce of intelligence. You did this when you blasted me, apparently I hit a nerve, good for me, that is exactly what I wanted to do. Ha Ha Ha, that's me laughing at you."

I am glad I made you laugh. They say laughter is good for the soul.

To the O.P.

I know it seems to you I am insensitive..I am not. If I had the money I would buy you a new transmission. The problem is I feel you could have gone about this is a way that didn't resort to implicating Honda does not care if we die so you can get a free transmission after 95,000 miles. I guess I am the unreasonable one? Sorry I wasted my time trying. Hope you can convince the dealer to cover it all since you imply the mechanic knows you are not crazy. And I don't think you answered my original question (not that it matters now)..but what will you buy next since I left enough evidence to show that just about every car ever made has safety recalls? And most of these recalls still have a limitation...they don't just fix stuff free forever if it lasts an average or reasonable length of time and has not caused death or injury.
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#2 Consumer Comment

Be supportive?

AUTHOR: Tech1 - (U.S.A.)

Be supportive? Why? 60% of the customers lie. He can offer no proof on how he treated his car. I have seen peoples cars last 100K with no problems but others can't leave the dealer. Heat is the number one killer of engines and they should be serviced regularly. just like oil changes. It wont hurt your car if you do it more often. My brothers T-belt just broke 3,000 before it was do by mileage He never thought that Time is a factor. With Transmissions how you drive is the biggest factor. Transmissions would last longer than 95K how ever their is no guaranty that it will same with your engine. things just wear out. I don't know you so I can't say the author is lying how ever I don't believe him ether.

The Half off is a great deal most would not offer that.

 

can remember back to the '50s and 60s when the automatic transmission would last the life of the car and still be going strong when the car finally died.

the cars would die because the motors were trash and would need heavy work at 100K. They also got away with lying on horsepower numbers and the motors were less powerful ( you could build it more powerful but you only did that on the manual transmissions back then).

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#3 General Comment

Be supportive

AUTHOR: stvnc10 - (United States of America)

Hey Ronny g, thank you very much for helping me prove my point about posting just to argue and not having an ounce of intelligence. You did this when you blasted me, apparently I hit a nerve, good for me, that is exactly what I wanted to do. Ha Ha Ha, that's me laughing at you.

To Theresa: Again, I thought that you did a very good job in your posting. It shows that you did your homework and you covered your subject very well. In other words you were very well informed about what you wrote. And as I said the public needs to hear about your bad experience so that they may make informed decisions. If people suffer injustices and just sit back and take it and do not speak up then shame on them for not speaking out. Talking about bad experiences can bring about change and that is what this site and others like it are all about. It is saying to the Bullies, 'hey I don't like being bullied and I am going to tell the whole world what you did to me'. Maybe, just maybe they will think twice before doing it to someone else. So good for you!

I also feel that the only one who has the right to criticize this author or Theresa is the company or person that she is complaining about. Because, they are the only other people involved and, therefore, they are the only ones besides Theresa who know the whole story. Everyone else is just guessing here because they were not there when the events transpired. By criticizing the author, you are trying to hurt them and destroy their credibility and helping the bad guy. Shame on you!


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#4 Consumer Comment

A question for Ronny G

AUTHOR: Len - (USA)

Do you have a job?
A wife?
Or any kind of life?

Or do you just spend every waking hour of your apparently pathetic life trolling this site and responding to every post.

You bore me, and its a real drag having to see your name and long-winded, self-righteous, blowhard spiels and scroll past them.

Can you go away? Maybe give some other people a chance?
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#5 Author of original report

Wow, Thanx You!

AUTHOR: Therese Cloughen - (United States of America)

You helped me to better understand what happened with my transmission.  I'm not a mechanic obviously but I put together the best case based on that no one, especially the dealer, would SPEAK a word about it.   The person that took my report at the dealership would only say, "I have my own opinion about what's happening to these transmissions but...."  Obviously he doesn't want to lose his job.  He, however, did give me a nod like I'm not crazy. 

I appreciate your support.  I appreciate your letter.  I was hopeful that I would help others.  I was just saying tonight that there was a time in my life with two small kids and trying to get through college, this would have set me back ten years or I would have had to borrow money.  In any case, I still don't like to be preyed upon nor do I like it for others.  Most people I've talked to when I've said, "my transmission went out" cringed.  Car problems create stress that is sometimes unbearable.  As I've posted.  It's the lack of responsibility and "if you don't like the service, too bad."  I was serious and meaningful when I wrote about the heart-wrenching Blogs.  People are suffering and stressed.   I appreciate your support and to support my cause for others.  Obviously there are too many Bullies in the world.
Therese
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#6 Consumer Comment

The 50's and 60's??? who are you.."Fonzi"?

AUTHOR: Ronny g - (USA)

So you remember the 50's and 60s? Back when Americans EXPORTED cars..and we were the leaders in manufacturing? When gas was 25 cents a gallon? When a hot dog cost a nickle? When there were no required seat belts? No air bags? Yeah..I guess the death rate went down?

Lets dissect this reply from another nut job..or could this be Methuselah himself??

" I can remember back to the '50s and 60s when the automatic transmission would last the life of the car and still be going strong when the car finally died.
"

What was this transmission "running" if the car was dead? Are you implying the transmissions back then before the Vietnam war were built better then the engines?


"I owned a Mazda MPV and every 125,000 miles the automatic transmission would go out, it happened twice."

Every "125,000" miles? So..you were disappointed that you only had to replace or fix the transmission twice within a quarter of a MILLION miles from a Mazda? Oh yeah...like that is complaint worthy. Nut case.


 "I didn't know it then but the MPVs had a long history of having transmission problems. I owned a KIA and after 184,000 miles the automatic transmission did not go out but started to become loud. I now own a Nissan with over 300,000 miles on it and the automatic transmission is still going strong. I am surprised to hear that Honda is having transmission problems, but if they do they should fix the problem. I would never buy a Chrysler product because their transmissions only last for about 80,000 miles and Ford has transmission problems also."

Can you post any "long history" of MPV transmission problems? And you think Honda should warrant the transmission for 95,000 miles? Your stories of MPV having a history? Google ANY make or model of ANY vehicle followed by transmission complaints..and you will always find a story. Transmission DO NOT LAST FOREVER, nor OR THEY EXPECTED TO. If you are LUCKY, it will still be covered under warranty when it goes bad. If not..you have to pay for repair or replacement like everyone else. Sure you can be a cry baby online..but that still will not make ANYONE entitled for a new transmission once it is out of warranty. Hence..this is why it is called a WARRANTY, and why it has an EXPIRATION date.

Or maybe I should lodge a complaint against Kaiser Frazer or Hudson because a transmission went out 60 years after my great grand daddy purchased one? Well in all logic..it could cause an accident and maybe a fatality..correct?


What usually happens is that the auto manufacturers put an engine in the car that is too powerful for the transmission, which over works the transmission and this can cause transmission overheating. They try to compensate for this by using transmission radiators, in order to cool the transmission fluid which lubricates and helps keep the transmission cooler. It is usually built into the main radiator that cools the engine.

Okay, this is the first thing you have stated that makes sense. And it is true. So what is the point??? It is a KNOWN fact to anyone in the industry that heat is a transmission killer, the fluid is ran through a radiator to dissipate heat. That would be a logical solution.

"They have also added electronic devices to the transmission that can also fail because of excessive heat. The transmission and the engine, if well maintained, should last a long time, much longer than 100,000 miles, with today's technology any vehicle built after 1990, if well maintained, should go for at least 200,000 miles before any major repairs need to be made."

Okay...so YOU warranty then for at least 200,000 miles. The manufacturers have chosen what they will warranty them for..and the person who buys the car should be aware of this warranty period. Don't forget..many people do not maintain their vehicles as per the manufacturers requirements (although suddenly they all seem to claim they do once something goes bad, or they let other people drive their car and have no idea if the car is getting beat on (what kid has any respect for a car), and other factors and considerations that owners will NEVER admit to that may put the transmission through other then normal conditions. And perhaps THIS explains..why some people can get 200,000 or more out of a transmission..and other do not. Possibility you think Fonzi?


If you buy a car from a dealer, then you should get a good car that has no problems because you are paying top dollar for the vehicle.

New or used? If you buy a new vehicle the dealer is just a middle man. The manufacturer builds and warranties the vehicle. If it is a used car..well sure everyone "should" get a good car...but since the dealers are crooks, thieves, liars, cons, and criminals (and I am being polite here)...you may not always get a good vehicle. Is that Hondas fault?

Yes I would be angry if my transmission goes bad. But I would NEVER expect the dealer I purchased the car from to warranty it after 95,000 miles. Regardless of recall. It is NOT uncommon for a transmission to go bad or need work after 95,000 miles. Probably not any more uncommon then the handful of people that get 200,000 miles or more out of an automatic transmission. Sometimes it is luck of the draw..or perfect maintenance...but either way when you buy ANY vehicle it either has a warranty or not. If it has a recall...then as long as they service the problem I am good with that. Now if millions and millions of customers had transmission failure at 95,000 miles after the recall and complained...perhaps there would be a case. I would look at the case history and not the ranting of  nut jobs to conclude what is right.

I have no problem with someone ranting here to report what they feel was done wrong. I have done it myself..and been ridiculed if the report was unjustified.

I will close in stating...it is okay for anyone to utilize their freedom of speech here to b***h and moan about a problem..but to use death and fatality and injury insinuations when NONE were EVER documented due to a Honda transmission recall...in an attempt to discredit Honda and to get a new transmission for free after 95,000 miles...is shameful.









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#7 General Comment

To whom it may concern.....

AUTHOR: stvnc10 - (United States of America)

To the author of this article: I totally agree with you and all of your comments. I do not think that your transmission should have failed after 95,000 miles. I can remember back to the '50s and 60s when the automatic transmission would last the life of the car and still be going strong when the car finally died. I owned a Mazda MPV and every 125,000 miles the automatic transmission would go out, it happened twice. I didn't know it then but the MPVs had a long history of having transmission problems. I owned a KIA and after 184,000 miles the automatic transmission did not go out but started to become loud. I now own a Nissan with over 300,000 miles on it and the automatic transmission is still going strong. I am surprised to hear that Honda is having transmission problems, but if they do they should fix the problem. I would never buy a Chrysler product because their transmissions only last for about 80,000 miles and Ford has transmission problems also.

What usually happens is that the auto manufacturers put an engine in the car that is too powerful for the transmission, which over works the transmission and this can cause transmission overheating. They try to compensate for this by using transmission radiators, in order to cool the transmission fluid which lubricates and helps keep the transmission cooler. It is usually built into the main radiator that cools the engine. They have also added electronic devices to the transmission that can also fail because of excessive heat. The transmission and the engine, if well maintained, should last a long time, much longer than 100,000 miles, with today's technology any vehicle built after 1990, if well maintained, should go for at least 200,000 miles before any major repairs need to be made.

If you buy a car from a dealer, then you should get a good car that has no problems because you are paying top dollar for the vehicle. Unfortunately, that is not always the case because the dealer doesn't always check everything on the vehicle, if used, to ensure customer satisfaction. MY KIA was sold to me with burnt transmission fluid. My experience with dealerships as a whole has been very negative. I have worked on or repaired my own vehicles for over 20 years and I am very good at it, sometimes I do a better job than the mechanics that I have paid.  So I usually know when a service rep at a dealership is lying to me, as they did at the KIA dealership three times, and they are famous for it. I never went back to that dealership even when they offered me free service.  I really hate most of the dealerships that I have gone to because, as a whole, they are the biggest thieves, liars, and scam artists around. But there are some good ones, they are just hard to find.

If there is a factory recall because something is faulty, then the whole faulty part should be replaced with a whole new and improved part and not just a 'quick fix'. My point is the dealer who sold you the car with the faulty transmission should have replaced it free of charge, even if it did have 95,000 miles on it, because you as the consumer bought the car in good faith. You did not know that there would be transmission problems until after the fact. It is just good business practice to keep your customers satisfied, so that they will keep coming back. To make you pay even half for the repair of a faulty transmission especially when there is a history of known transmission problems for that make and year of vehicle is just horrible. It is just wrong!

There is an old saying about buying a used car and today it also holds true for buying a new car, 'you have to have a little bit of luck'. I always say yes you have to have a little bit of luck in finding a good low priced honest mechanic that can keep the car running without emptying out your wallet in the process.

I really do sympathize with you and believe me when I say that I understand the emotional stress that this experience put you through, because I have had the same type of things happen to me. Because of your article I know who I will not buy my next vehicle from and which make not to buy.

To all of the people who posted NEGATIVE Rebuttals to this article: I think that you are all a bunch of jerks. If the same thing happened to you, you would be angry also. Well, maybe not, considering that most were just posting to argue and don't have an ounce of intelligence or know nothing about cars or how car dealerships work.  Many of you are just sheep that are content with following the crowd and accepting things the way that they are no matter how deplorable they get. You are therefore part of the problem because you criticize the people who speak up about injustices that have been done to them. The people who criticize the article writers are the bad guys who are only trying to discredit the authors and make them look bad. The authors are really the good guys, because they are bringing forth problems that need to be fixed within our society, and are therefore part of the solution by making people aware that there is a problem that needs to be dealt with.

I think that the original author of this article did a very good job in presenting her case.  I also think that it is a case that needed to be presented. - Honda: good rep because of high quality in the past are higher priced cars; now producing bad quality cars that are defective. This needs to be said so that the public can be made aware.

I think that if you have a problem with a dealer or product that you should post it on sites like ROP so that other people can see where not to go, and what not to buy. I do not know if it does any good except to vent, but people who are causing these problems might start to take notice and change their ways when all of a sudden the profit margin lessens.

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#8 General Comment

To whom it may concern.....

AUTHOR: stvnc10 - (United States of America)

To the author of this article: I totally agree with you and all of your comments. I do not think that your transmission should have failed after 95,000 miles. I can remember back to the '50s and 60s when the automatic transmission would last the life of the car and still be going strong when the car finally died. I owned a Mazda MPV and every 125,000 miles the automatic transmission would go out, it happened twice. I didn't know it then but the MPVs had a long history of having transmission problems. I owned a KIA and after 184,000 miles the automatic transmission did not go out but started to become loud. I now own a Nissan with over 300,000 miles on it and the automatic transmission is still going strong. I am surprised to hear that Honda is having transmission problems, but if they do they should fix the problem. I would never buy a Chrysler product because their transmissions only last for about 80,000 miles and Ford has transmission problems also.

What usually happens is that the auto manufacturers put an engine in the car that is too powerful for the transmission, which over works the transmission and this can cause transmission overheating. They try to compensate for this by using transmission radiators, in order to cool the transmission fluid which lubricates and helps keep the transmission cooler. It is usually built into the main radiator that cools the engine. They have also added electronic devices to the transmission that can also fail because of excessive heat. The transmission and the engine, if well maintained, should last a long time, much longer than 100,000 miles, with today's technology any vehicle built after 1990, if well maintained, should go for at least 200,000 miles before any major repairs need to be made.

If you buy a car from a dealer, then you should get a good car that has no problems because you are paying top dollar for the vehicle. Unfortunately, that is not always the case because the dealer doesn't always check everything on the vehicle, if used, to ensure customer satisfaction. MY KIA was sold to me with burnt transmission fluid. My experience with dealerships as a whole has been very negative. I have worked on or repaired my own vehicles for over 20 years and I am very good at it, sometimes I do a better job than the mechanics that I have paid.  So I usually know when a service rep at a dealership is lying to me, as they did at the KIA dealership three times, and they are famous for it. I never went back to that dealership even when they offered me free service.  I really hate most of the dealerships that I have gone to because, as a whole, they are the biggest thieves, liars, and scam artists around. But there are some good ones, they are just hard to find.

If there is a factory recall because something is faulty, then the whole faulty part should be replaced with a whole new and improved part and not just a 'quick fix'. My point is the dealer who sold you the car with the faulty transmission should have replaced it free of charge, even if it did have 95,000 miles on it, because you as the consumer bought the car in good faith. You did not know that there would be transmission problems until after the fact. It is just good business practice to keep your customers satisfied, so that they will keep coming back. To make you pay even half for the repair of a faulty transmission especially when there is a history of known transmission problems for that make and year of vehicle is just horrible. It is just wrong!

There is an old saying about buying a used car and today it also holds true for buying a new car, 'you have to have a little bit of luck'. I always say yes you have to have a little bit of luck in finding a good low priced honest mechanic that can keep the car running without emptying out your wallet in the process.

I really do sympathize with you and believe me when I say that I understand the emotional stress that this experience put you through, because I have had the same type of things happen to me. Because of your article I know who I will not buy my next vehicle from and which make not to buy.

To all of the people who posted NEGATIVE Rebuttals to this article: I think that you are all a bunch of jerks. If the same thing happened to you, you would be angry also. Well, maybe not, considering that most were just posting to argue and don't have an ounce of intelligence or know nothing about cars or how car dealerships work.  Many of you are just sheep that are content with following the crowd and accepting things the way that they are no matter how deplorable they get. You are therefore part of the problem because you criticize the people who speak up about injustices that have been done to them. The people who criticize the article writers are the bad guys who are only trying to discredit the authors and make them look bad. The authors are really the good guys, because they are bringing forth problems that need to be fixed within our society, and are therefore part of the solution by making people aware that there is a problem that needs to be dealt with.

I think that the original author of this article did a very good job in presenting her case.  I also think that it is a case that needed to be presented. - Honda: good rep because of high quality in the past are higher priced cars; now producing bad quality cars that are defective. This needs to be said so that the public can be made aware.

I think that if you have a problem with a dealer or product that you should post it on sites like ROP so that other people can see where not to go, and what not to buy. I do not know if it does any good except to vent, but people who are causing these problems might start to take notice and change their ways when all of a sudden the profit margin lessens.

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#9 Consumer Comment

The only reason deaths were mentioned..

AUTHOR: Ronny g - (USA)

Is because of this report by YOU. Look at how much you mention it in the original report. You list a bunch of Honda safety recalls that can cause fatalities, and you mention elsewhere about the death from the toyota gas pedal sticking. YOU are the one trying to use death as a reason to get a free transmission on your old car.

So I ask where are the deaths with this transmission recall? How many has it caused?

I used has an example the fact that many transmissions only last to around 100,000 miles. So should that all be replaced free of charge since there is a chance a transmission going bad could cause deaths?

And i do not know who this Sergio is you are obsessed with. I have been using this site for a couple of years now and others here know well who I am. I can assure you I have nothing to do with Honda, I do not like Hondas, I think they are pieces of crap, and I HATE car dealerships with a passion. I think car dealer are cons, frauds, criminals, liars and thieves. I also mentioned I only buy American BRAND cars. I also know there are a lot of Hondas on the road, and most customers are happy with them. More power to them,,but I don't drive little girly cars..it is just not me.

But I also think anyone who expects a new transmission that is out of warranty on a 95,000mi, 7 or so year old car..is smoking a bit to much crack. So regardless of who you accuse me of being,, or think I am in your psychosis..and that you have a supporter here who is the resident nut job and kook of ROR...best of luck to you.

I have said this before, and I will say it one last time...it this vehicle only had 20 or 30k on it, I would have sympathy for you. But Honda manned up to the problem, recalled it, did what was called for YEARS AGO..you got 95,000 miles from it...they are willing to cover half the cost of a replacement regardless...and you and the nut job want to turn this into some kind of overblown corporate anti American soap boxing.

Sorry, it is just that you are too cheap to pay to have your old out of warranty car fixed and want to guilt Honda into it..and scare others into taking your side..nope, I will not fall for it. If this complaint was legitimate and not overblown horse pucky, I might have leaned more towards your side. But it is futile to reason with nut jobs.

 
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#10 Author of original report

Hmmmm! Now were on to dead people that count?

AUTHOR: Therese Cloughen - (United States of America)

Is that what it takes for you to recognize what Responsibility means..How many dead people there are?  Now you're after Karl.  You always have one foot in the door and one foot out.  You don't know whether to agree or disagree.  Honestly, does it take dead people to make a point?  I shouldn't even beg the question.  You were right way back when you said you were "Losing your Edge." 

Honestly, the only thing you've done here is complete a Resume for Honda of America.  Maybe you and Sergio can get a desk next to each other and High Five and Keep Score on how many consumers you are able manipulate and exhaust into Giving Up on their claims. 
Better yet, maybe you could work for one of the health care companies and tell patients how they have a preexisting condition and their Cancer is their fault or someone whose house burnt down....."Maybe you shouldn't have owned candles."
I guess you didn't get that this is a CONSUMER website to report their dissatisfaction with a claim. 

As I said earlier, YOU, will find fault with ANYONE that DISAGREES with you or has their opinion.  Honestly, look back on how many times you've changed your spots.  At least I've been consistent, to the point and based on research and fact.  Now you're throwing around conspiracy theories.  I'm going to have to STOP participating.  Conversing with you is starting to undermine any spirit for the Cause, which is what I'm sure you were after to begin with.  (Sergio)....I mean Ronny G.
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#11 Consumer Comment

And be sure to 'GOOGLE' nut job and KOOK....

AUTHOR: Ronny g - (USA)

You might find Karl comes up. He is one of those that probably believes Bush planted bombs in the trade towers and no planes hit them. Just about every consumer report lodged here he takes away ANY credibility from..and this site by posting about sludge and poems and Obama steak dinners and anti Semitic websites for us all to go to and believe etc...it's sad really.

Look, Karl does have a point in some cases but goes about it in a way that makes it seem like a big conspiracy theorist Mel Gibson character and that the feds, Obama, bush or bankers are behind everything,,and then no one believes it but other kooks and nut jobs. In a sense..he is self defeating. He just does not realize this because his reality is way way over "there" somewhere.

Personally I would like to see the Fed abolished, and for politicians to be honest, and for corporations to take more responsibility for their actions and failures...but we can only work with the system we have, and make slow changes. Like with the Engine sludge. Unlike if you go to consumer affairs and look for Honda transmission complaints and only 8 come up..the last complaint I believe is from 7/03, there are 36 pages of complaints regarding Toyota engine sludge. And the complaints are current (last one is submitted 8/10. But unlike the Honda transmission problem where Honda had a voluntary recall and addressed the problem years and years ago (back in 2004)....Toyota had to be put through the "system"..and all conspiracy aside..it worked and there was a recall issued.

Granted Toyota did not admit fault...and I am still not clear on the number of vehicles sold vs the number of complaints..I can say I feel pretty strongly that if using quality motor oil. changing it more frequently if the vehicle does not see normal use..and checking for it during oil changes you can as a responsible vehicle owner avoid the problem. Which may explain why millions and millions of Toyotas are on the road today..some with a quarter or close to half a million miles on them..and no sludge problems.

Back to the Honda..again, I simply ask are there any reports of anyone killed due to the transmission problem? I grant that a transmission problem can potentially be dangerous...on ANY vehicle. So perhaps the best solution is to recall every vehicle ever made with over 95,000 on it and put in new transmissions for free? See how ludicrous that sounds?




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#12 Author of original report

I will take a look.

AUTHOR: Therese Cloughen - (United States of America)

I appreciate that you get it's about RESPONSIBILITY.  I will take a look at the website.  You have a Great weekend too.
Thanks, Therese
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#13 Author of original report

Same questions, Really?

AUTHOR: Therese Cloughen - (United States of America)

You must be Stumped if you didn't get the answers.   

"We are the afflicted, the fallen and the wounded.  We are born into separateness, suffering, and eternal longing.  Our salvation lies not in the things of this world, but that is where we seek it.  For to do otherwise would tank the economy, and then we'd be really screwed."  Chuck Lorre
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#14 Consumer Comment

Therese, Don't forget to 'Google' this- SOME AIR BAGS SPONTANEOUSLY DEPLOY; HONDA BLAMES DRIVERS, and watch the video....

AUTHOR: Karl - (USA)

at the 9NEWS web site, okay?

*Then 'Google' this- ENGINE SLUDGE, and go to the consumeraffairs web site about 'Toyota Engine Problems' and read the complaints about engine problems and click on 'Airbags' and read all of those complaints too.

*We all know that just about every auto manufacturer has had problems and has 'recalled' vehicles in the past. However, when an auto manufacturer attempts to 'cover-up' the problems, that's wrong.

Have a great weekend.


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#15 Consumer Comment

All hot air and "loop holes"...

AUTHOR: Ronny g - (USA)

The car has 95,000 miles on it. I have had cars with MUCH less mileage on it have transmission go bad..and I had to pay FULL for the repair since the vehicle was OUT OF WARRANTY. And most of the cars I have owned had a lot more problems and recall then Hondas...since I only buy GM, Chrysler or Fords.

There are under 500 complaints out of OVER a MILLION 2003 Hondas sold...I just can't justify a new transmission. I can only justify you are expecting something for free based on loop holes...and you are one of those who feel entitled to something. Many of the complaints may be from customers with under 50,000 miles..and they were charged $4,000 or more. You have 95,000 and are being charged half.

Why is that not good enough? Once again I ask did this cause you any deaths or injury. How many documented reports are there of death or injury caused by this 2003 Accord "defect"?
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#16 Author of original report

Thanx You!

AUTHOR: Therese Cloughen - (United States of America)

I appreciate a consumer that Understands The Point.  My brother threatened to do this and they bought back the car.  It was my intention to support EVERYONE going through this.  The Blogs are disheartening to read.  People suffer in these situations.  I will let you know what I decide to do.  We have five Hondas in my family.  Can you imagine how this information makes me feel.  My son, my daughter, my brother-in-law, my mother and myself.  After reading the Research, these issues touch on everyone in my family.  My daughter's car has the POTENTIAL TRANSMISSION and AIRBAG issue.  Tell me that doesn't make a mother's heart quiver.  It's a lot to deal with because, you know, RECALLS are normal now.
Thanks again, Therese
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#17 Consumer Comment

Therese, You can do what Jerry did! If you 'Google' this- RIP OFF REPORT #354721, you can read his Report and then read his Update....

AUTHOR: Karl - (USA)

which is 'Update By Author #3'. (I believe the Ripoff Report is entitled- "Toyota Voided warranty due to engine sludge on 2007 Camry Hybrid")

If you read his Update, you can see he stated that he put vinyl lemons all over his 2007 Toyota Camry Hybrid and parked it outside the dealership (off of their property) and passed out fliers to everyone going by.

IT WORKED!

*You can do the same thing that Jerry did, right?

Good luck, & let us know how things work out.
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#18 Author of original report

STATISTICS

AUTHOR: Therese Cloughen - (United States of America)

Last time I looked there were 456 complaints to the National Highway Transportation Safety Agency.  Divide that by how many people that are affected by this and their families.  How many children that aren't going to see daddy because he's working an overtime to pay Honda of America for their Defects and by the time and cost he had to lose going to the shop.  My particular car was gone five days, not to mention the three it stayed home waiting for the parts to roll in.  Did you add rental car fees into that?  I personally borrowed my mom's old Toyota with 193 miles on it and a transmission that works.  Or any other time consuming inconvenience the envelops your life when you have no car, especially in Southern California.  What if you can't afford a rental car?  I wonder how they got to work to work the overtime. 
Did you calculate the unemployment rate and how this affects you if you have no job and you need your car to find one.  Have you calculated what a poor family might have to sacrifice to make it one more month while CEO/Executives are slathering in their riches?  Maybe they didn't eat or buy clothes.  Did you figure that in your statistics?  Did you calculate the loss of people that might die?  How many people are affected when they lose even ONE family member let alone three in one runaway vehicle?   (I KNOW IT WAS TOYOTA.)   Did you calculate how many people have had to pay twice for transmissions and the same onslaught of emotional and financial stress because they didn't get it right the first time or didn't CHOOSE to?  Did you calculate SUFFERING?   "STATISTICS," SHAME ON YOU.
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#19 Author of original report

I didn't Get a DEAL. The dealership got more of my hard-earned money.

AUTHOR: Therese Cloughen - (United States of America)

You might have a point if Honda had "Caved," as you put it, to every car that had transmission problems under 50,000 miles and met Honda's criteria for Recall that so many people have blogged about.  Honda would have at least given clout to the IDEA of taking responsibility that would reflect your 95,000 miles issue.

My son bought a used (123,000 miles) 1993 Acura five years ago that is still putting along.  I say, "putting" because he bought it as a teenager and drove the hell out of it. The transmission still works.

I, however, yielded to the dealership and provisions that Honda sets forth.  I'm a mom, drove it to the store, work and on a few trips.   I didn't drive the hell out of it.  

Number 1:  They will not even consider fixing a problem with a consumer's Honda if any other auto shop or mechanic fixes your vehicle at any time you own it.  That is usually the first question out of their mouth when you call the corporate office.  I wonder why they do that?

Now we are talking about paying "overinflated dealer prices" for things outside of the dealership that cost much less.

You keep talking about this situation like I got such a "DEAL" because I nagged them to death.
 
Honda knows there's a problem.  With their POLICY, they stand to make more money off of a "defect" and more money if they agree to pay half of something that is truly  the overinflated price they quote you. 
In other words, they can CONTROL competition.  It's a win win situation for them.  They never lose anything.  In fact, like all of the Bailouts, they stand to make quite a significant amount of money by preying on their consumers throughout the life, or lack thereof, the vehicle.  

If a consumer doesn't like that option, they can march down to another dealership and get on the Hamster Wheel and start the process all over again with car payments, interest and maintenance fees that go right back to the dealer.  Unless, of course, you're BRAVE enough to break away from Big Brother and not pay their outrageous dealer prices and just eat cost at your local mechanic. 

Most, and I say, MOST, (potential loophole,)  transmission shops would not have charged $3,900 to fix my Honda.  I had several estimates, in fact, that were going to charge me the same, $1,900. Or to be exact since you like to argue semantics, $1,897.01.  That's not a deal.  That's the dealer got the money so I could keep my 'POTENTIAL POLICY HAZARD" in tact.  I see now that that was fruitless.

I cringed at the thought of giving them one more penny of my overtime money and would have rather given it to an ethical business.  There was no DEAL.  I, again, had to make a decision as a consumer, until I can dump the car,  if I wanted to just blow it off whether something else went wrong with the car or not or continue with the:  "I've had all the work on this Honda done by the dealership" to qualify for their policy protocol that stands to keep them flush if people aren't buying new cars.

In many instances, consumers blogged about how they fixed the transmission for a fee, HALF THE DEALER'S PRICE, and the transmission went TWICE.  Maybe they used a new Oil Jet Kit.  I can hardly wait. 
Again, since there were so many issues with the car, I tried to make a good consumer decision until I can VOID this out of my life for good.  I could hardly wait to read about the airbag that might kill an occupant on top of my transmission.

The point about the Windshield Wiper Mechanism is that it probably didn't COST Honda as much as a transmission would to fix.  (Loophole.)  It is clear that it, too, was a Safety Recall.

Just because there is new technology available, does not warrant poor workmanship quality and safety and not taking responsibility for POOR workmanship, quality and safety.  Just because I put "safety" at the end, does not mean I don't consider that first in order.  (potential loophole.)

It would be interesting if you would be writing this "it's our own fault" theory to the family of the FAMILY that was recently killed in the Toyota.  Maybe you could look them in the eye and say, "Hey, it was a safety recall, cars aren't made the same, so you LOST your whole family, get over it."  Or better, "Hey, you're getting paid a huge lawsuit, so move on."  Not to mention that Toyota is trying to pin it on their own dealer now to absolve themselves of RESPONSIBILITY and cost.

I have lost a family member.  I consider SAFETY, yes, my own, my first priority.  I have a family that depends on me.  The problem is that Corporate America operates on:  "We just keep hiding E-mails and covering our tracks until we have to PAY."

Believe me, in my profession, I've seen plenty of Greedy lawsuits and thieves.  I didn't write the BLOGS that support my theory.  I simply supported the cause with my own experience.  This is simply my opinion.  Every Word of it. 

I've considered your arguments, I don't think that some of what you said shouldn't be considered.  It's your underlying theme that I'm just trying to get my bucks covered.  I've worked in an industry for many years where I've seen frivolous lawsuits.  You keep missing the point about RESPONSIBILITY.  I guess if we want to argue about whether the car should have been paid for at all...They got the money anybody else would have. 
There are many that feel that they just play a time game just like they are with the Hybrids.  They know the software patches aren't working, according to the Times article, they just buy time.  Time usually equals "Null and Void."  That's simple math.

I asked a Judge:  "How do you determine the criteria for whether or not you're going to revoke a man's license"?  Meaning professional licenses, doctors, lawyers, car salesmen, mechanics and so on.

He said:  "I never like to take away a man's ability to earn a living.  I determine their penalty by whether or not they practice the Three R's.  If I don't see that, they don't work."

Eventually what goes around comes around.  I requested my money back politely and by the FACTS and RESEARCH that supported it.  I didn't get an attorney and file any lawsuits.  Again, I gave my experience and supported a group of people that seem to be in comparable situations with comparable outcomes.  I supported a Consumer's right to receive information and decide for themselves.  It's apparent when you deal with Honda of America, they've had plenty of practice in how to avoid comsumer complaints. 

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#20 Consumer Comment

I am losing my edge..

AUTHOR: Ronny g - (USA)

...with simple math. Dealing with software issues being a craftsman and EE for years is throwing me off.

It actually equates to 1/20th of a percent. Still can be rounded off to zero. An est. 500 complaints out of an est. million sold is not that bad. If it was closer to 10 or 20%..it would require further investigation.
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#21 Consumer Comment

oops..

AUTHOR: Ronny g - (USA)

0.05 is not 1/2 of a percent...that would be 0.5

So it is actually 1/50th of a percent..or better rounded off to ZERO. Yes..the average complaints of transmission problems for 2003 Hondas..vs the number of vehicles sold...essentially is 0. Not to say every consumer in that 1/50th of a percent does not have reason to complain....but the numbers clearly demonstrate a history off approx 100% of the owners of these vehicles not having a complaint regarding the transmission.
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#22 Consumer Comment

The math..

AUTHOR: Ronny g - (USA)

I have oversimplified the math involved to determine the actual percentage.

Lets use simple, but realistic numbers.

Over 1.3 million sold but lets round it lower..1,000,000 sold. Now lets use 500 complaints although I can not document that many. I am being generous with these numbers both ways. The NHTSA ODI (office of defects investigations) complaints website lists as of TODAY- 413 records of complaints regarding 2003 Accord transmissions.

Source: [http://www-odi.nhtsa.dot.gov/complaints/complaintresults.cfm?start=1&SearchType=DrillDown&type=1&year=2003&make=HONDA&model=ACCORD&component_id=180&summary=true&PrintVersion=YES]

500/1,000,000 = 0.0005

Multiply X 100 to get total percentage...

0.0005 X 100 = 0.05...or 1/2 of a percent.

What more can I say or possibly produce as evidence?


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#23 Consumer Comment

For example...

AUTHOR: Ronny g - (USA)

...here are Honda's sales figures from 2003 models alone.

Honda 2003
Monthly Sales Figures   Volume
August 2010               97,195     
July 2010                   99,420     
June 2010                  95,788     
May 2010                  105,407     
April 2010                  102,978     
March 2010                96,540     
February 2010            71,732     
January 2010              60,347     
December 2009           96,568     
November 2009           65,234     
October 2009             75,751     
September 2009         69,970  


Now...add the total sales for 2003 and divide it by the number of transmission complaints. That percentage..is the percentage of justification of your report. Math does not lie.  Now do the math for all Hondas ever sold. I am not trying to imply that statistics mean it is okay for even a single consumer to be ripped off...it is NOT. But...statistics are solid evidence of a corporate conspiracy. What percentage number are you using to conclude this is such, or to conclude you deserve a new transmission for a 7 year old vehicle with almost 100,000 mi. on it?
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#24 Consumer Comment

Greed works both ways..

AUTHOR: Ronny g - (USA)

I am usually the last person that would side with a dealership or car manufacturer. But there is right and wrong. I feel it is greedy to expect a dealership or Honda to cover a transmission with 95,000 miles on it. To use as an "excuse" that lives were in danger etc to scam a new transmission to be installed in a 7 year old piece of s**t..with 95,000 miles on it is completely unreasonable.

I think whatever energy you put into this..was enough to convince them to cover half. Why is that not good enough? Did this transmission cause to you crash or get killed or hurt anyone else? Or the fact that YOU use the "loophole" of that it "could have"..means you deserve a new transmission to be installed in your old piece of s**t and Honda should foot the bill?

And correct..Honda once "had" a good reputation. Back when they cost 3 or 4 thousand dollars new..had 70 horsepower and manual transmissions. Those were hard to kill..usually rust ate them away before a mechanical failure would. Nowadays..Honda..like most vehicles..are designed to be assembled quickly, be powerful, and have enough electronics to run a small city. And this is why practically every vehicle made has safety recalls...well that and potential lawsuits. Yes,,,the intermittent wipers going bad can be just as deadly as the one in 5 million Hondas that had premature transmission failures.
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#25 Author of original report

It takes twenty years!

AUTHOR: Therese Cloughen - (United States of America)

"It takes 20 years to build a reputation and 5 minutes to ruin it.  If you think about that, you'll do things differently."
Warren Buffet

I have read all the recalls thoroughly.  I'm glad you know how to print them out for me.  I guess the bottom line here is "Loopholes."  If a consumer is not a mechanic and/or an attorney, these companies get away with wearing a consumer into the ground and we dumb down and pay up.

Honda had a good reputation at one time.  I did buy the vehicle with the expectation that I would have low maintenance fees and quality.  I am a consumer that does my research.  Just because you want to justify "Recalls" as the NORM, doesn't mean consumers should settle to be preyed upon. 

I agree to disagree about how long my transmission should have lasted.  A valid point is, without being a mechanic myself, I have to Assume that Honda knew for a fact that the "oil jet kit" would support the problem at hand and not that they were really trying to buy time so they wouldn't have to repair the cars. 
It's pretty obvious in their Safety Recall and Press Release that they weren't really sure how many cars would need new transmissions and how many would get by on the cheap fix or Honda wouldn't have suggested that as a consumer you can fill out paperwork if your transmission had already tanked to REQUEST full reimbursement.  Again, it was up to Honda whether you would Qualify for reimbursement.  By the way, the Recall you printed is not the Recall information posted on Honda's website.
 
I asked how they inspected the car.  They said they put a camera down there to see if the gears were broken, which was also established in their Recall Notice.  Assuming they did this, when I asked for the pictures, the dealership didn't have them but Honda did.  So I asked, Sergio, case manager.  He had them, he says, but they sure weren't giving them to me. 
Sergio is extremely accomplished at avoiding and manipulating and wearing a consumer into the ground.  Stonewalled, I like to call it, to the point that when I really had started to put together my research and press for answers, he suggested at that time that transmissions are complicated and there really is no way to tell what the problem is.  "Chameleon" the way he could change his colors.  Their caseworkers are very adept at creating a perfect scenario for Honda. There is no way for the consumer to prove their case. 

As for the Vehicle was made as a performance engine and transmission: The PARTS that support the performance engine and transmission were rinky dink.  Hence, the "oil jet kit"  Again, Cost Cutting. 
I like the way you found the Term "engine" instead of transmission...loophole--So I will include BOTH words to make sure that the point is taken that somewhere there were faulty PARTS that didn't support either, hence, the "Oil Jet Kit."

Many of the blogs suggest that these companies don't have to do anything until there are enough complaints to the NHSTA.

It's not just my car.  There are hundreds of blogs--I won't print them for you.  The bottom line is dissatisfied consumers that have paid and paid and paid to have faulty engineering and harassed to keep PAYING.  Just because ALL the car companies and dealers are doing it, doesn't make it OKAY.  The THREE R's.  Responsibility, Remorse and Repair.  Practicing this as a human and as a business would probably save a Good Reputation. 

I wonder if you read on this very site about what the man that works for Honda wrote about:  If you think you're getting a Honda Certified Vehicle, think again.  How they make him go through the car in ten minutes and just get the paperwork checked off--I won't print it for you.

Again, I suggest that this was my opinion and experience with Honda of America.  I certainly am far from the first person that's complained.  Some circumstances were the same with different miles.  Others were other examples of how people were treated when trying to deal with other issues of poor workmanship, safety and/or lack of quality.

Again, if I had bought a Ford, whose reputation was in jeopardy for many years, I might have expected this.  If I were the only consumer or even a couple others, I would have thought:  "Well, things just aren't made like they used to be."  I have come across hundreds of consumer blogs that show a negative pattern on the part of Honda.  Consumers have a right to collect information, compare and decide. 

My personal decision is that I won't buy a Honda because they show they look for loopholes.  You seem to have the same quality of looking at a consumer's experience and finding LOOPHOLES as you did with the Rock Guy not buying a used vehicle.  There are many people in the world that have no choice but to try to buy a quality used vehicle.  They can't afford to buy NEW.  Now he's supposed to assume the Rock is his fault.  Honestly.  I guess you could do this all day finding BLAME in consumers. 

These companies are making Billions off the backs of hardworking people.  They should meet the standards of QUALITY.  When that becomes an ISSUE, they should take Responsibility for it.  Believe me, I already know you're going to come up with some sentence that it's really the "CONSUMER'S Fault."  Maybe I should have tried to ship a Honda here from Japan too. 

"When a management with a Reputation for Brilliance tackles a business with a reputation for bad economics, it is the Reputation of the business that remains in tact."

"We simply attempt to be fearful when others are Greedy and to be GREEDY when others are FEARFUL."
Warren Buffet


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#26 Consumer Comment

The "expectations" should be..that eventually, things break..

AUTHOR: Ronny g - (USA)

..and sometimes these things that break..are not covered under warranty..

In response to inspector..

Customer service sucks with almost anything we purchase these days. So many companies are hanging on by a thread and a prayer these days..that it amazes me how many still stand.

If you had a new car and a problem surfaced after 4 months..then certainly it should be covered under warranty. But if the dealer who is the one who personally inspected the damage claims it was caused by something not of the workmanship of the vehicles fault, but by the owner hitting a rock...then it is the dealerships word against yours. The problem in this case is either you did hit a rock..or the dealership is lying. The manufacturer does not know the truth..only what the dealer tells them. so why should they believe you? If you did not hit a rock and the problem should be covered under warranty, then you have a problem with this particular dealership..not Honda. I do not know why the dealer would refuse to honor warranty work when they get PAID for it..but I would imagine if the manufacturer is footing the bill..they require some evidence.

If you wish to buy American that is all well and good..but for your sake...click on the links I left..and do some research. You will find that many dealers are scam artists..and the more popular manufacturers will tend to have more complaints. Is it because they sell tons more vehicles?? Or that they are making piles of crap? You decide.

In response to the author..

It is not a rinky dink engine..it is a rinky dink transmission. And whatever they did to it allowed you to get 95,000 mile from it which is within reasonable time for an automatic transmission to last.

The people who had far less miles and had the same outcome (a transmission went bad I assume), then as long as the transmission was covered under warranty, I would hope Honda would have made good.

You had no choice over any paperwork. Did you not read the recall you are reporting about???  Here, i will post it...

Recall Summary
ON SOME MINI VANS, SPORT UTILITY AND PASSENGER VEHICLES, CERTAIN OPERATING CONDITIONS CAN RESULT IN HEAT BUILD-UP BETWEEN THE COUNTERSHAFT AND SECONDARY SHAFT SECOND GEARS IN THE AUTOMATIC TRANSMISSION, EVENTUALLY LEADING TO GEAR TOOTH CHIPPING OR GEAR BREAKAGE.

Consequence
GEAR FAILURE COULD RESULT IN TRANSMISSION LOCKUP, WHICH COULD RESULT IN A CRASH.

Remedy
ON VEHICLES WITH 15,000 MILES OR LESS, THE DEALER WILL UPDATE THE TRANSMISSION WITH A SIMPLE REVISION TO THE OIL COOLER RETURN LINE TO INCREASE LUBRICATION TO THE SECOND GEAR. ON VEHICLES WITH MORE THAN 15,000 MILES, THE DEALER WILL INSPECT THE TRANSMISSION TO IDENTIFY GEARS THAT HAVE ALREADY EXPERIENCED DISCOLORATION DUE TO OVERHEATING. IF DISCOLORATION EXISTS, THE TRANSMISSION WILL BE REPLACED IF DISCOLORATION IS NOT PRESENT, THE DEALER WILL PERFORM THE REVISION TO THE OIL COOLER RETURN LINE. THE RECALL BEGAN ON APRIL 21, 2004, FOR PILOT, ODYSSEY, AND MDX OWNERS. OWNERS OF THE ACCORD VEHICLES WILL START RECEIVING LETTERS ON JUNE 28, 2004, AND ON JUNE 29, 2004, FOR OWNERS OF THE TL AND CL VEHICLES. OWNERS SHOULD CONTACT HONDA AT 1-800-999-1009 OR ACURA AT 1-800-382-2238.


I already stated I would have sympathy for you...if this vehicle only had 20-30K on it. It has 95,000 miles. Be happy they are paying for 50% of the repair. I am no fan of Honda trust me..I work on enough of them and they are a disgrace...but I also know a transmission does not last forever, and 95,000 is not unreasonable to require a replacement. I am only on the side of reasonable here..not on the side of Honda vs. a consumer. You want a free transmission after 95,000 miles..buy a car next time that has a 100,000 bumper to bumper. You want a car that never had a safety recall...I don't know what to tell you...they all have. Maybe consider a Lamborghini or Mini Cooper, they seem to have the least recalls.
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#27 Consumer Comment

Warranty

AUTHOR: Flynrider - (USA)

   I'd have to ask the OP if they are familiar with the concept of a warranty?   The manufacturer covers their defects for a period of time and number of miles.   After the warranty has expired, defects are no longer covered and the owner will have to foot the bill.    Honda did you a huge favor by footing half of the bill.  

   If you don't want to expose yourself to possible problems like the ones you listed, I strongly suggest you stop buying high mileage used cars and expecting them to work like new.    You get what you pay for.

 

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#28 Author of original report

Do you comprehend the what you read?

AUTHOR: Therese Cloughen - (United States of America)

Safety Recalls should not become an expectation of a Consumer. Consumers should NOT have to spend time driving vehicles in and out of shops only to leave disgruntled, short-changed and many times with the same problem at hand.
It's not a rinky dink engine.  I've read the documentation and it was developed based on a performance engine that they substituted parts that were not equal to support an engine that's foundation was based and built upon performance.  Hence the "Oil Jet Kit."

There are many people, according to "Car Complaints" that had far less miles on their cars than mine but had the exact outcome.  So mine made it a little farther.  That doesn't change the underlying factor that Honda of America has responded inconsistently or not at all to their OWN Safety Recall.  If I would have realized in 2004 that the "Oil Jet Kit" was NOT going to support the transmission, I would have filed the necessary paper work that Honda of America encouraged consumers at the time to fill out or gotten rid of the car then.  It has been suggested that many dealerships took cars in and didn't even bother putting the "Oil Jet Kit" in the vehicle.  Honda understood early on that they did not want to have to replace an entire two years worth of vehicle transmissions.  They Bought Time, in my opinion.
Honda of America and many others, Toyota for instance, did this until a family was killed.

Honda of America August 15, 2010 article LA Times "Honda Under State Scrutiny" suggest the same pattern is developing with a software issue because they don't want to put $3000 batteries in Hybrids that are failing.  Do you see a pattern here?
I've read your recall list:  I get things are not made the way they used to be.  Again, it's because people settle for less when they are PUSHED AROUND.  They have to do things like work extra to pay for the car and move on so they can feed their kids and suffer at the hands of Corporate America.

I realized early on that Honda wasn't going to CAVE, as you put it, to their poor workmanship, quality and dissatisfied consumers.  However, again, my expectation was to bring light to a situation that could be dangerous to others and/or expensive.
As far as some recalls, there is a big difference in a broken windshield wiper mechanism and your transmission dropping out on the freeway.  Again, you fail to see that while these companies are making money hand over fist, the weary consumer gets to try to find more money to fill their pockets with a runaround about how they don't hear, see it or feel it, therefore, they are not responding to it with RESPONSIBILITY.  We personally worked overtime to pay for my car and I personally found myself in an intersection with cars coming at me at 50 miles an hour and the car would not go into gear.  This is after I left the dealership and they told me that thought it was okay to drive.  So the only thing they (Honda) are caving to is that they cause financial distress and risk safety to consumers to fill their pockets.  Why don't you send me a website of what all the CEO'S AND EXECUTIVES were paid for the year and over the years at hand and then tell me how HONDA has to Cave.  I guarantee they aren't working overtime to FIX their workmanship.

Geeze, maybe you're one of THEM.  Is this Sergio, my case worker?  It sure sounds like it.  Hey, if you don't have a job, you'd make a great case worker for HONDA OF AMERICA.  You know exactly how to try to manipulate someone out of doing the RESPONSIBLE thing like Warning the unsuspecting consumer of Safety Recall and poor workmanship.  Why don't you write some of your Rational to Consumer Reports too.  How dare they do what I'm doing but happen to be getting paid an incredible amount of money to do so.  Maybe you should form a team to try to put them out of business for being a magazine that supports the consumer and makes them aware of ISSUES with products.  The only thing I'm getting out of your response to a legitimate cause is that YOU are part of the problem with turning the other cheek.  The Masses are Asses and you put on quite a show.

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#29 Consumer Comment

Recalls are not an issue with me

AUTHOR: Inspector - (USA)

It's customer service and Honda no longer seems to care.  I expect them to fix a problem that is not the fault of the customer or normal wear.  I bought a new car and the problem surfaced after just 4 months.  I took it to the dealer and he refused to repair it under warantee.  I wrote to Honda and they took the dealers word over mine.

Repairs were made that cost me $500 because the dealer said the problem was caused by a stray rock, this repair did not last long and the problem resurfaced.  After further diagnosis they found a problem that was not caused by the owner.  I eventually got it repaired by the dealer but it cost me 500 dollars and the dealer would not reimburse me. 

This is not the first time either, I own two Hondas and had the same type of issue with the other one and I even purchased the worthless Honda Care extended warantee and they still refused to repair the problem at their cost.

American Honda would not do anything either.  I think I will buy American, I had a mercury that I traded and never had a problem except for a battery (normal failure).

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#30 Consumer Comment

Did you check the links I posted?

AUTHOR: Ronny g - (USA)

They show that every auto manufacturer has had safety recalls, and the number. Hondas numbers are about average. Your transmission was serviced and upgraded as per the recall and you got 95,000 from it. And you expect a new transmission now?

Was anyone hurt or killed yet do to this? Did anyone continue driving after they noticed the transmission problems? Is a Honda transmission problem any less safe then other manufacturers transmission problems (no transmission lasts forever..they ALL will go bad eventually).

Automatic transmissions are inherently a weak link. 100,000 is the average life expectancy of an automatic transmission. Some get more..some get less but 95,000 is not unreasonable..especially for a rinky dink transmission I would imagine is in a Honda..

Now if this car only had 20 or 30 thousand miles...you would get some sympathy from me. But you won't get any "good will" new transmission from Honda with 95,000 on it..that is for sure. You should count your blessings that they are covering half..but instead you will complain here and probably everywhere else. Most people in your shoes would of had to pay the entire bill..but nooooo...you are not happy unless they give you a new transmission. I don't know why they even caved and offered to pay half..maybe it was worth 2 grand to not have to deal with your complaining..but 4 grand was not?
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#31 Author of original report

What Will I Buy Next?

AUTHOR: Therese Cloughen - (United States of America)

I've heard this rational before regarding that I GOT 95,000 out of it.  I've had Cars that have gone well into 200,000 miles and it wasn't the transmission that caused it's final death.  The point is that this is not only financial loss but causes a serious safety hazard for people driving when your transmission unexpectedly fails. 
When I bought the car, the expectation wasn't that I would GET to pay HALF for a new transmission when this vehicle is well taken care of.  I met every requirement for it's maintenance and there is a substantial amount of documentation suggesting that Honda is not taking care of a known Safety Hazard, such as the scenario with the Highway patrolman and his innocent family that were recently killed in a runaway Toyota. 
Honda of America has an obligation to consumers for the safety of their products.  They honored this obligation, in my opinion, with a Cheap Fix.  It is a problem when the expectation of a consumer has become "Oh, well, I got something out of it."  I guess I should be lucky I wasn't Killed either! 
I don't know what I'll buy yet.  It's crossed my mind that this country has bowed down to Corporate America in a way that suggests the rich get richer and the poor get homelessness or death.  I'm sad to say that going into this I expected such comments, but wasn't emotionally prepared to Give Up on the principles and foundation that this Country was built upon. Therefore, I've tried to reach the consumer, at least, with my experience and suggest that if enough people care, they may have a resource to make change or a decision that it might be safer to dispose of a vehicle that might kill you and your family or better not purchase a vehicle with a known Safety Hazard.  My opinion may have been different to some degree if they had accepted full responsibility to all consumers affected by this recall, as they suggest in their Press Release made by the executive, Tom Elliott.
I get that we like to consume on a cheaper level to save a buck, but don't understand when we no longer have jobs.  (China)  However, I think that maybe these cars were better when they were built in Japan because Honda of AMERICA is screwing a lot of people. 

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#32 Consumer Comment

What will you buy next???

AUTHOR: Ronny g - (USA)

And how will you know it won't ever have a safety recall. You got 50% off of a transmission replacement on a vehicle in which you got 95,000 miles out of the transmission..that is not too bad of a deal. But yeah..Hondas are probably no less of a piece of crap then most vehicles these days..Here is a list of some more vehicle safety recalls I found on safety-recalls website..Click on the links (car make) and read away.

Safety Recalls Home










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#33 Consumer Comment

I will never buy another Honda

AUTHOR: Inspector - (USA)

I have two Honda vehicles and have posted here twice, my dealer also avoided making repairs (Ray Price Honda, Stroudsburg, Pa.) and this last was on a brand new vehicle.

This is my last Honda.

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