- Report: #237478
Report - Rebuttal - Arbitrate
Complaint Review: American Honda Motor Company, Honda Automobile Division, Honda Motor Co., Ltd.
American Honda Motor Company, Honda Automobile Division, Honda Motor Co., Ltd.American Honda Motor Co., Inc., 1919 Torrance Blvd., -PO BOX 2215, Torrance, CA 90509-9870 Torrance Blvd., Utah U.S.A.
American Honda Motor Company, Honda Automobile Division, Honda Motor Co., Ltd. misleading customers thinking all they need to do is sign-up for XM Radio Torrance California
*Consumer Suggestion: If you are thinking of going to a Honda dealer of your choice and buying a HONDA CERTIFIED PRE-OWNED VEHICLE you might like reading the below Rip Off
*Consumer Comment: Geez....what a jerk!!
*Author of original report: American Honda Motor Company, Honda Automobile Division, Honda Motor Co., Ltd. misleading customers thinking all they need to do is sign-up for XM Radio Torrance California
*Consumer Suggestion: You are right
*Author of original report: L.H. Miller Honda in Murray, Utah has a salesperson who lied to me. XM Radio was very good to help me see that the car did not have what it should have had if the button was installed marked with; "XM/AUX" Radio
*Consumer Comment: "XM Ready" Does Not Always Mean XM Ready!
*Author of original report: That is Really Not the Point I Wanted to Express
*Consumer Comment: Something not Right
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I asked the guy who was showing me the car what that means. He told me that the car is ready to have XM Radio which is a subscription service you can order. It is great. You get 100% radio/music/news whatever you like. There are no commercials.
In the Quick Start booklet that came with the car it states also that this is available but it does not go into great detail about anything. This booklet is mostly focusing on the use of a hybrid auto.
I called the Service Dept. at the Dealer where I purchased the car about 6 months after I took the car home. The service guy that I had already come to know fairly well told me; "yeah, all you have to do is have the company start your service, I am sure. Call them up."
I called up XM Radio and the Rep was very helpful. She thought with all that I told her (the same things i stated above) that the car should be able to have the service once I punch in a code. We tried for 45 minutes to see if we could get this started and we were never able to. she suggested i go back to the dealer.
This time I asked the Manager and he told me; "no, it is not able to take XM Radio until you have the equipment installed. This cost around $1200." I was shocked. I asked him why does it have a button for XM Radio and right above this button say; "(((XM Radio Ready)))?" He said he had no idea.
I called XM Radio back, gave thanks to the rep who helped me and told her that it is not ready to take XM Radio. I had to have the equipment installed. She asked, does it have the special antenna on top of the car? I said yes a small black and removable antenna. I asked what that was for before I purchased the car and the salesperson told me it has to do with XM Radio.
I called Honda Automobile in Torrance, California. The man in Customer Complaints said he had no idea about what I was talking about. he seemed very uninterested to do anything. I asked if I could file a complaint. He said yea, but nothing will happen. I said, how do you know that. he said nothing and asked for my information and complaint.
It is now about 6 months since I called Honda and filed that complaint and I have not heard anything. I think this is so misleading. Why would they clearly put a permanent decal in nice writing stating that the car is XM Radio Ready, have an XM Radio button, the Service Rep tell me it is XM Radio Ready and all I needed to do is call the XM Radio Company. The sales guy who sold me the car told me it was XM ready. I assumed that it had this $1200-$1500 equipment installed.
This large, successful, and foreign company should be grateful to this country for what the US has given them. Why would they want to mislead, or at the very least, not be clear about what the radio in the car is capable of performing the second I turn the key???
Salt Lake City, Utah
This report was posted on Ripoff Report on 02/28/2007 06:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Honda-Motor-Company-Honda-Automobile-Division-Honda-Motor-Co-Ltd/Torrance-Blvd-Utah-90509/American-Honda-Motor-Company-Honda-Automobile-Division-Honda-Motor-Co-Ltd-misleading-237478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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