Complaint Review: American Honda Motor Company (Motorcycle) - Torrance California
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- Author Not Confirmed
- American Honda Motor Company (Motorcycle) 1919 Torrance Blvd Torrance, California United States of America
- Phone: (310) 393-4840
- Web: http://powersports.honda.com
- Category: Motorcycles
American Honda Motor Company (Motorcycle) Unfair Denial of Warranty on New TRX420TM ATV Torrance, California
*Consumer Comment: Master Mechanic Jim here, Aftermrket Oil Filter makes TRANSMISSION lock up, BULLSHIT.
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RE: Product: 2010 HONDA
RANCHER VIN: 1HFTE3404A4300893
Unfair Denial of Warranty
Purchase date: 10/22/2011
On 7/16/2011 the transmission locked up, less than 9-months after purchased. I took it to Donelson Cycles in St. Ann, MO to be repaired since it was still under warranty.
I was told by the service manager that their Honda Rep denied any warranty assistance. I then called Honda Customer Support and was told they would investigate further and get back with ne within a couple days.
On 7/27/2011 I received a call from Honda Customer Support and was told Honda
Warranty assistance was denied because I used an aftermarket oil filter.
Being a loyal Honda consumer for many years, I was very disappointed and surprised at
their decision to deny any repair assistance. I consulted with an attorney and he suggested I try and resolve this issue prior to retaining his service to move forward with legal action.
This is a direct violation of the MagnusonMoss Warranty Act.
I would be satisfied if Honda honored their warranty or at least offered
reasonable assistance.
This report was posted on Ripoff Report on 08/05/2011 03:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-honda-motor-company-motorcycle/torrance-california-90501/american-honda-motor-company-motorcycle-unfair-denial-of-warranty-on-new-trx420tm-atv-t-761514. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Master Mechanic Jim here, Aftermrket Oil Filter makes TRANSMISSION lock up, BULLSHIT.
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Friday, August 05, 2011
The engine oil filter has squart to do with the transmission hanging up, THAT'S FRAUD, and they figure you don't know the difference, and won't squawk about it.
SQUAWK ABOUT IT, LOUD AND LONG.
Most likely there was NO oil in the trans, That's a DEALER problem, SUE THEM, DON'T THREATEN JUST DO IT.
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