- Report: #761514
Report - Rebuttal - Arbitrate
Complaint Review: American Honda Motor Company (Motorcycle)
American Honda Motor Company (Motorcycle)1919 Torrance Blvd Torrance, California United States of America
American Honda Motor Company (Motorcycle) Unfair Denial of Warranty on New TRX420TM ATV Torrance, California
*Consumer Comment: Master Mechanic Jim here, Aftermrket Oil Filter makes TRANSMISSION lock up, BULLSHIT.
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RANCHER VIN: 1HFTE3404A4300893
Unfair Denial of Warranty
Purchase date: 10/22/2011
On 7/16/2011 the transmission locked up, less than 9-months after purchased. I took it to Donelson Cycles in St. Ann, MO to be repaired since it was still under warranty.
I was told by the service manager that their Honda Rep denied any warranty assistance. I then called Honda Customer Support and was told they would investigate further and get back with ne within a couple days.
On 7/27/2011 I received a call from Honda Customer Support and was told Honda
Warranty assistance was denied because I used an aftermarket oil filter.
Being a loyal Honda consumer for many years, I was very disappointed and surprised at
their decision to deny any repair assistance. I consulted with an attorney and he suggested I try and resolve this issue prior to retaining his service to move forward with legal action.
This is a direct violation of the MagnusonMoss Warranty Act.
I would be satisfied if Honda honored their warranty or at least offered
This report was posted on Ripoff Report on 08/05/2011 03:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Honda-Motor-Company-Motorcycle/Torrance-California-90501/American-Honda-Motor-Company-Motorcycle-Unfair-Denial-of-Warranty-on-New-TRX420TM-ATV-T-761514. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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