• Report: #963641

Complaint Review: American Immigration Center Inc.

  • Submitted: Fri, November 02, 2012
  • Updated: Thu, November 08, 2012

  • Reported By: NHB — Los Angeles California United States of America
American Immigration Center Inc.
2520 SW 22 St., #2-077, Miami, FL 33145 Miami, Florida United States of America

American Immigration Center Inc. www.us-immigration.com This company's website is very misleading to people. Miami Florida

*Consumer Comment: This company is a SCAM ARTIST

*Author of original report: Comments Regarding American Immigration Center, Inc. or www.us-immigration.com

*UPDATE Employee: US-Immigration.com

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American Immigration Center, Inc. or www.us-immigration.com is a very misleading site. They show up on top of Google search when you are searching for "green card renewal". The moment you are able to login and start the application, the very first thing they ask you to put in is your Credit Card Information. This is because they charge $149 just to start the application and fill up a simple form. When you search for fees the website will just present to you the fees for the application with the particular immigration form and will not let you know about the other fees they are charging such as: $149 to start the application and $450 if you want to electronically file. Or it does not breakdown what the charges are for. Also, a legitimate website will allow you to cancel or submit if you want to continue to pay anything, no such thing in this website. The website will just ask you to hit start application without letting you know that when you hit the button it will charge you right away. I was so unlucky that the start application was done twice using my credit card. So, I was charge $149 twice. When I called their customer service department, a lady named Maria answered the call and was very rude. I can tell that they deal with a lot of this calls as there is no good customer service quality. I called at 8 am PST (11 am CST) as per Maria, is not available since she does not work until later. Lastly, I went to BBB.org to see if there were complaints about this company, sure enough there are a bunch of them that has not been resolved.

This report was posted on Ripoff Report on 11/02/2012 08:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Immigration-Center-Inc/Miami-Florida-33145/American-Immigration-Center-Inc-wwwus-immigrationcom-This-companys-website-is-very-mis-963641. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

This company is a SCAM ARTIST

AUTHOR: JD - ()

This company is a SCAM ARTIST web-Site. Their rebuttal is pure BS. Want proof? Google the company and or their web-site.
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#2 Author of original report

Comments Regarding American Immigration Center, Inc. or www.us-immigration.com

AUTHOR: Haydee - (United States of America)

It was nice of them to comment on this report. But here some reasons why it's not good enough:
1.) When I called American Immigration Canter Inc., with the phone number that I got from their webpage, a lady named Maria answered the phone. This lady needs some customer service education or maybe she needs to read 'How to Win Friends and Influence People' since she didn't show any kindness or any listening skill.
2.) She advised me that her supervisor was going to call me when her supervisor get's to the office, the supervisor never gave me a call.
3.) There was no place in the website that allows to cancel the transaction, if there is, please point it out, where is it exactly.
4.) Lastly, websites of well known retailers (e.g. Airlines, Travel sites, Amazon, etc.), confirms the charges before they actually allows you to hit submit. But there is none on this sight.

There are a lot more reasons to point out but I think all of the above reasons are good enough for a rebuttal on this case.
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#3 UPDATE Employee

US-Immigration.com

AUTHOR: US-immigration.com - (United States of America)

We apologize for the inconvenience encountered while accessing our website. We provide a service to help prepare immigration forms.  We are not the USCIS and we do provide information about what services and products our website provides and where to get the forms at no cost if our services are not needed on our home page.

Our online service simplifies the forms and walks customers through the applications by asking individual questions and making sure all answers coincide and are up to government standards. Once completing the service, the system will provide a completed form with simple customized instructions detailing which documents to send and how to properly mail everything to the USCIS.

If our services were not at all useful, we do allow for the cancellation of services and refunds when appropriate. We provide our contact information on almost every page of our website. We are available via phone Monday thru Friday from 9am to 8pm EST. Please feel free to contact us for any further assistance.

Thank you,

American Immigration Center

1-800-814-1555

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