• Report: #167498

Complaint Review: American Laser Centers

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  • Submitted: Sat, December 10, 2005
  • Updated: Wed, September 10, 2008

  • Reported By:Orlando Florida
American Laser Centers
2898 E. S. Osceola Ave Orlando, Florida U.S.A.

American Laser Centers ripoff, dishonest refund policy Orlando Florida

*Consumer Comment: Treatment not working

*Consumer Comment: Treatment not working

*Consumer Comment: Treatment not working

*Consumer Comment: Treatment not working

*UPDATE Employee: Customer Service Response

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I went to get laser hair removal here. The cost $1500.00. I felt I wanted to give it shot. A few hours later I changed my mind and asked for a refund. They told me I already signed their paperwork and they had a no refund policy so I couldn't have my money back.

I asked for someone else to talk to and it took 2 1/2 months before I got a hold of anyone. The attorney for the company told me basically too bad I wasn't getting my money back. I have not recieved service or product.

How can a company keep money they didn't earn. I was going to get the hair removal, but I changed my mind the same day and they aren't going to give it back. This company sucks! Please don't use them for anything because you won't get what a consumer/customer should get... satisfaction or curtious treatment.

Z
Orlando, Florida
U.S.A.

This report was posted on Ripoff Report on 12/10/2005 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Laser-Centers/Orlando-Florida-32806/American-Laser-Centers-ripoff-dishonest-refund-policy-Orlando-Florida-167498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Treatment not working

AUTHOR: Jane - (U.S.A.)

I started treatment with ALC Orlando last year for removal of hair on face and under arms. I had 3 treatments and then became pregnant, so I had to put the treatment on hold. During the treatment phase, I noticed very little improvement. Now that I have not had treatment for 9 months, I am noticing the same amount of hair growing as before I even started treatment. I paid for 6 treatments and intend to get my money's worth. I will go for the three remaining treatments plus a year of free follow-up treatments. If the hair is not permanently removed I may consider taking legal action. I signed their contract saying no refunds so I may be out of luck.

I supposedly have the "ideal" skin type for laser hair removal- dark hair and fair skin. I don't understand why it is not working. I thought I heard or read somewhere that "laser hair removal" really does not work. Based on my experience so far, I cannot recommend laser hair removal to anyone, either with ALC or any other facility. If it does not work on someone with the "ideal" skin type, why bother? I wasted $2000.

If the treatment does work in the end, I will come back to this site and update my original report.
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#2 Consumer Comment

Treatment not working

AUTHOR: Jane - (U.S.A.)

I started treatment with ALC Orlando last year for removal of hair on face and under arms. I had 3 treatments and then became pregnant, so I had to put the treatment on hold. During the treatment phase, I noticed very little improvement. Now that I have not had treatment for 9 months, I am noticing the same amount of hair growing as before I even started treatment. I paid for 6 treatments and intend to get my money's worth. I will go for the three remaining treatments plus a year of free follow-up treatments. If the hair is not permanently removed I may consider taking legal action. I signed their contract saying no refunds so I may be out of luck.

I supposedly have the "ideal" skin type for laser hair removal- dark hair and fair skin. I don't understand why it is not working. I thought I heard or read somewhere that "laser hair removal" really does not work. Based on my experience so far, I cannot recommend laser hair removal to anyone, either with ALC or any other facility. If it does not work on someone with the "ideal" skin type, why bother? I wasted $2000.

If the treatment does work in the end, I will come back to this site and update my original report.
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#3 Consumer Comment

Treatment not working

AUTHOR: Jane - (U.S.A.)

I started treatment with ALC Orlando last year for removal of hair on face and under arms. I had 3 treatments and then became pregnant, so I had to put the treatment on hold. During the treatment phase, I noticed very little improvement. Now that I have not had treatment for 9 months, I am noticing the same amount of hair growing as before I even started treatment. I paid for 6 treatments and intend to get my money's worth. I will go for the three remaining treatments plus a year of free follow-up treatments. If the hair is not permanently removed I may consider taking legal action. I signed their contract saying no refunds so I may be out of luck.

I supposedly have the "ideal" skin type for laser hair removal- dark hair and fair skin. I don't understand why it is not working. I thought I heard or read somewhere that "laser hair removal" really does not work. Based on my experience so far, I cannot recommend laser hair removal to anyone, either with ALC or any other facility. If it does not work on someone with the "ideal" skin type, why bother? I wasted $2000.

If the treatment does work in the end, I will come back to this site and update my original report.
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#4 Consumer Comment

Treatment not working

AUTHOR: Jane - (U.S.A.)

I started treatment with ALC Orlando last year for removal of hair on face and under arms. I had 3 treatments and then became pregnant, so I had to put the treatment on hold. During the treatment phase, I noticed very little improvement. Now that I have not had treatment for 9 months, I am noticing the same amount of hair growing as before I even started treatment. I paid for 6 treatments and intend to get my money's worth. I will go for the three remaining treatments plus a year of free follow-up treatments. If the hair is not permanently removed I may consider taking legal action. I signed their contract saying no refunds so I may be out of luck.

I supposedly have the "ideal" skin type for laser hair removal- dark hair and fair skin. I don't understand why it is not working. I thought I heard or read somewhere that "laser hair removal" really does not work. Based on my experience so far, I cannot recommend laser hair removal to anyone, either with ALC or any other facility. If it does not work on someone with the "ideal" skin type, why bother? I wasted $2000.

If the treatment does work in the end, I will come back to this site and update my original report.
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#5 UPDATE Employee

Customer Service Response

AUTHOR: Elin -american Laser Centers Customer Service - (U.S.A.)

Hello Z,

I'm sorry to hear about your frustrating experience. I represent American Laser Centers and we apologize for the delayed response to your request for assistance. American Laser Centers has recently changed ownership and we would like to ask you to please contact our newly expanded customer service department regarding your issue at (877) 252-2010. If you'd like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience.

American Laser Centers' customer service center will be happy to personally help you with your needs and will provide a swift response to your concern.

Thank you,

Elin
customerservice@alcpartner.com
www.americanlaser.com
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