- Report: #325652
Report - Rebuttal - Arbitrate
Complaint Review: American Laser Centers
American Laser Centers991 Nut Tree Rd Suite 202, Vacaville, California 95687 Nationwide U.S.A.
American Laser Centers Vacaville location burned down, no refund for services not given Vacaville, California Nationwide
I called American Laser Center and they gave me a list of alternate locations in the bay area that were just too far to drive. I told the representative that the locations she was listing were just too far out of my area. I requested a refund of the half the amount I financed with Care Credit since I had received only half of the visits. The rep said she would refer my case to the next level and they would get back to me. I received a call from a representative telling me that I would not receive a refund, no reason given. She said that in about 3 months the Vacaville office would be up and running again and that I could continue my laser hair removal then. I do not know my rights as a consumer. I am not receiving services. I am sure the Vacaville location is not yet up and running again and this is almost mid-April.
I financed the full amount with Care Credit and do not want to run the risk of ruining my credit so I continue to make payments for a service I am not receiving. I wish I had done a Google search of the company before even going to the first visit. I think it is reasonable to expect customer satisfaction. Since I did not receive the visits in the contract I expect to be refunded half the amount minus perhaps a 10% "stupidity penalty" for not doing my research.
This report was posted on Ripoff Report on 04/12/2008 07:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Laser-Centers/nationwide/American-Laser-Centers-Vacaville-location-burned-down-no-refund-for-services-not-given-Va-325652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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