- Report: #907847
Report - Rebuttal - Arbitrate
Complaint Review: American Legal Plans - unsuspecting law firms around the country get caught in the middle of it all.
American Legal Plans - unsuspecting law firms around the country get caught in the middle of it all.6451 N. federal hwy fort lauderdale, Florida United States of America
Litvin Law Firm Verified REVIEW: Litvin Law Commitment to customer satisfaction. Litvin Law Firm condemns alleged actions of American Legal Plans. At no time was Litvin Law Firm in any way affiliated, owned, represented or managed by American Legal Plans.
*UPDATE: Litvin Law Firm, P.C. pledges their commitment to always improving their operations by joining Ripoff Reports Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. Litvin Law Firm, P.C. is recognized by Ripoff Report Verified
EDitors UPDATE: Positive rating and recognition has been given to Litvin Law Firm, P.C. for its commitment to excellence in customer service.
..Most of the information provided in this report is based on comments made by Gennady Litvin and his staff during an on-site inspection held by a third party verification company with no biases toward Litvin Law Firm.. .
[Read down below about American Legal Plans]
Ripoff Reports discussions with Litvin Law Firm, P.C. have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Litvin Law Firm, P.C. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Litvin Law Firm, P.C.s principal, Mr. Gennady Litvin, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Litvin feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Litvins hopes to maintain Litvin Law Firm, P.C. as a successful enterprise both now and for many years to come.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
It has always been my belief that our clients are our bosses. If they dont like us, they fire us. That is why I have committed myself on this firm to providing industry leading costumer service. I have always said this and I will continue to say that no client will be left behind within our firm.
Litvin Law Firm based out of Brooklyn, NY is a full foreclosure defense firm seeking a positive resolution for their clients. To achieve this, the prospective client will first speak with a paralegal to go over the basics and determine if the firm and client is a good fit. After accepting the case, the firm would the send out a package with cease and desist forms. A line of open communication with lender to then attempt to restructure the loan for a resolution and the judicial process is then started. Litvin Law Firm does have relationships with Frontier and American Legal and they are hired by the firm to represent their members and provide legal representation directly with the law firm.
The firm is currently working to improve client satisfaction through the use of their database management system. Paralegals within the firm schedule follow up calls to clients every 7 to 10 business days while upper management reviews all information and keeps in proper contact with clients.
One common complaint that Litvin receives is the time frame for resolution. Each case is unique and practices to resolve complaints include reaching out to clients by Paralegals for immediate resolve. The next step would be to refer to management personnel and lastly direct contact by an attorney with client to discuss and explain processes in detail. An example of this recently has been with a client that was upset with the time it took for the process with the firm, which was ten to eleven months. The particular case was early in the process with no viable resolution in site at the time. The client complained about the process because their primary concern was to keep their home. A representative from Litvin Law Firm then fully explained the process and that each case had a unique process. Once explained, the client was fully satisfied.
Since complaints on Ripoff Report, the firm has doubled the amount of personnel in the firm to be available for clients. Paralegals, attorneys and underwriters are available for each client as points of contact throughout the process of working with the firm. Internally, the firm schedules more call backs through email reminders with clients and lenders. Furthermore, there has been a more hands on approach from supervisors. Tasks are being closely followed and use of a database with those tasks have been implemented and established for contact with the client.
Litvin Law Firm works to do whatever it takes for their customers by directing employees to treat each client as if they are family, apologize when necessary, speak to them as they would like to be spoken to and correspond with clients while continually asking for feedback on ways to improve their level of service. The firm is a part of the Corporate Advocacy and Business Remediation Program because it gives them an avenue to make things right that was not there before. They now have the ability to reach out to individuals and try to remedy situations to fix those problems themselves.
Litvin Law Firm, P.C. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this Ripoff Report was pleased to learn that Litvin Law Firm, P.C.s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
Litvin Law Firm, P.C. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation Litvin Law Firm, P.C. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Mr. Litvin and many of his past and current associates, Ripoff Report is convinced that Litvin Law Firm, P.C. is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. The people at Litvin Law did just that with no issues. .. Remember.. we will all get complaints, no matter what you do in business, especially today.
See the testimonials on Litvin Laws website.
Be sure to go to their website to see how they might be able to help you.
ABOUT AMERICAN LEGAL PLANS
Litvin Law Firm, P.C. has helped thousands of clients keep their homes, restructure their loans and defend their foreclosures. In the process of doing so, Litvin Law Firm has obtained clients from many sources, including but not limited to American Legal Plans, Frontier Legal Plans, Prime Legal Plans and Prime Access Management. These organizations hired Litvin Law Firm to represent their members in the legal capacity to defend foreclosure actions that were being brought against them. As a result, Litvin Law Firm acted as counsel for members that joined the above plans and decided to use Litvin Law Firm as one of the network firms that belonged to these plans. Litvin Law Firm held consultations with every client that was recommended to Litvin Law Firm to determine if there was available legal strategy and opportunity to gainfully represent the client. However, at no time was Litvin Law Firm, its principles, employees or contractors, in any way, affiliated, owned, represented or managed by the above Legal Plans organizations, its affiliates or any of their principles, employees or contractors.
As of September 27, 2012 the above organizations and plans have been sued by the Federal Trade Commission ("FTC") for allegedly using deceptive marketing strategies and violating the Mortgage Assistance Relief Services ("MARS") statute. As a result, the above companies are no longer doing business because of a court ordered preliminary injunction. As soon as Litvin Law Firm was advised of this law suit, they firm notified all their clients of such action and how it effects them. Litvin Law Firm also severed all ties with such organizations and continued to legally represent all members of the above organizations without the ability to be paid from such clients for approximately 45 days until all clients were informed of their legal options after the FTC actions against these organizations. It is also important to mention that Litvin Law Firm at no time participated in the alleged violations that these organizations were accused of. In fact, any time the firm felt a client was misinformed, misguided or mislead for any reason, the firm denied representation of such clients after providing them with the proper direction and information that is expected of a law firm.
For anyone that feels as if they were wronged by the above organizations, Litvin Law Firm would like to apologize and recommend they visit http://trusteeservices.biz/PLP/PLPhome.html for more information on how to request possible relief.
Litvin Law Firm has and will commit itself to provide competent, professional and personable legal representation for all its clients and assist any client and member of the above Legal Plans and organizations.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
American Legal Plans Litvin Law firm Failed to do what they where payed to do. fort lauderdale, Florida
I was ripped off by American legal Plans/Litvin law firm they failed at preventing the foreclosure sale in Jan. 2012, so i had to file Ch. 13 bankruptcy and again in June, 2012. I had to inform them of this and in June they as well as Jan. weren't even aware of the potential foreclosure sale. in June ,I lost the home. They failed repeatedly to perform what they were paid to do. I believe they are a fraud and should be prosecuted as so. I have been told to contact the New York & Florida attorney General Office, The New York Bar Assoc., and the FTC and file complaints. If enough of us do this, we may eventually get prosecution and our money back. First we done in by the corrupt banking system and now a dishonest law firm, so what's next?
This report was posted on Ripoff Report on 07/06/2012 05:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Legal-Plans-unsuspecting-law-firms-around-the-country-get-caught-in-the-middle-of-it-all/fort-lauderdale-Florida-33308/Litvin-Law-Firm-Verified-REVIEW-Litvin-Law-Commitment-to-customer-satisfaction-Litvin-La-907847. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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