- Report: #586142
Report - Rebuttal - Arbitrate
Complaint Review: American Management Services | Ripoff Report Verified™ …businesses you can trust. American Management Services 27 years in business, employs over 120 full-time professionals, all seasoned executives, working in turnaround management, profit improvement, cash management, sales development, succession planning, & strategic management throughout the nation. American Management Services' mission to increase profits, cash flow for small & mid-sized companies.
American Management ServicesOrlando, Florida United States of America
American Management Services, Inc. REVIEW: American Management Services dedicated to client satisfaction, American Management continuously developing, implementing strategic changes ensuring clients success, focusing on finding ways in assisting clients effectively search for new opportunities, even in challenging business market we face today. American Management believes in a “client first” philosophy. Never use voice mail, all calls are answered directly, with professionalism, clients always have access to staff.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service – American Management Services, Inc. pledges to always resolve any issues, feel safe, confident & secure when doing business with American Management Services, Inc., recognized by Ripoff Report Verified™ as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to American Management Services, Inc. for its commitment to excellence in customer service.
Ripoff Report’s discussions with American Management Services, Inc. have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. American Management listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
American Management Services, Inc’s CEO/founder George Cloutier, has informed us that his personal philosophy is that his clients and his employees are a precious resource. [continued below]....
Another top executive of the company told us that Mr. Cloutier’s personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care”. Mr. Cloutier takes the time to understand each individual client challenge and opportunity. Having founded American Management Services, Inc. over 27 years ago the foundation and bedrock of our organization has always been to recruit, hire and train exceptional staff members, to empower them properly and to always go the extra mile for our clients no matter what the circumstance. Some of the other things Rip-off Report learned in the course of its investigation: typical client feedback reads: “American Management Services helped us restructure our organization to improve communication and establish accountability as well. I would be glad to recommend your team to any prospective clients.” Another client recently wrote us “I now understand the benefit of having the structure in place to operate more efficiently and profitably. I am excited and motivated about the future of the company. Thank you very much for everything.”
The information provided in this report below is based on comments made by Louis Mosca during an on-site inspection held by a third party verification company with no biases toward the American Management Services, Inc.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The American Management Services, Inc. provides privately held companies, primarily family owned businesses, the tools and opportunities to grow. It also meets with business owners throughout the country to challenge their company’s needs, sales, profits, and ease of operations. American Management Services, Inc. buys leads for businesses. Additionally, The American Management Services, Inc. get referrals from clients, banks, and accounting firms.
According to Louis Mosca, vice president and COO, all leads are bought from Dun & Bradstreet. Mr. Mosca also stated “We deal only with business clients, not individual consumers. We are strictly a business-to-business company.” American Management Services has four groups that make up the company. Consisting of consulting, call center, outside sales, and survey which work hands on with the business clients. If a potential client indicates interest, the client will begin the necessary introduction process. For a nominal one-time fee, the company will then send a consultant to a potential client’s facility for five to ten days. Those days are spent in attempt to identify areas of opportunity to grow. To ease the mind of the client, Mr. Mosca states “All company consultants are employees, not contractors. Our consultants have 20-40 years of hands-on business experience.” American Management Services will also answer any questions the client may have.
American Management Services has been in business 27 years and has worked with 7500 clients. Mr Mosca states “Each year we add an additional 400-500 to the client base.” In those 27 years, there has been only two clients not satisfied with the service provided. For example, 5-6 weeks ago one of the dissatisfied clients based in New Jersey posted on Ripoff Report’s website. “When we met with the business owner in September/October 2013, the owner was personally, and business wise insolvent” says Mr. Mosca. The client could not pay bills, payroll, or debt services. American Management Services worked with him over the course of 6-7 months and was able to restructure his company. The client refinanced his debt and that saved him $45,000 per month in cash. This, in turn, saved the client $540.000 a year. American Management Services then increased the client’s liquidity by $1,000,000. The client wrote the company a formal reference letter that has been posted to American Management Services website for 2-3 months. Subsequent to giving the reference letter, this same client posted “This insanity on Ripoff Report attacking me personally and our company’s results” states Mr. Mosca. Mr. Mosca has spoken to him since the client posted on Ripoff Report. Mr Mosca has also skyped with the client when the consultant was there, client’s location, on American Managements dime. Since then, the client admitted to over reacting. The client also stated, “I am very happy.” American Management Services has given the aforementioned client extra time for both parties to resolve any open items the client thinks are real.
American Management Services has one hundred employees with no turnover. The employees have been completely loyal to the company. The Senior Management Team, combined, has one hundred years of business service. There are numerous staff members with MBA’s or are CPA’s. One of the consultants “Is a Harvard graduate with a MBA and has spent his entire career helping small businesses survive and prosper. We also have one thousand client references that think we walk on water”, states Mr. Mosca.
American Management Services, Inc. Customer Care & Complaint Resolution
After an issue is was resolved, Mr. Mosca followed up by making the customary telephone call and flew to see the client face to face. Those steps were taken to ensure the clients issue is resolved and that they are satisfied with the resolution.
Mr. Mosca says that as a result of the complaints, the American Management Services, Inc. has implemented changes to help increase the quality of its customers’ experience. Mr. Mosca said, “I think from a business perspective, we will do what is necessary to have civilized conversation” resulting in meeting the clients full expectations and needs. American Management Services also increased their clarification and communication practices. Additionally, go in depth with the client in their client contracts.
Mr. Mosca and his team recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. He stated that “To be a part of these two programs is a badge of courage.” Ultimately wanting to bring back confidence to the company.
American Management Services, Inc. / Employee feedback
"American Management provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Ownership and senior executives are truly concerned about our contribution to the company and providing growth opportunities for us. Executive management of American Management Services take the time to listen and communicate with employees and clients….what could be more important Mr Cloutier asks all the time?”
Ripoff Report was pleased to learn that American Management’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
PROFIT IMPROVEMENT PROGRAMS FOR SMALL BUSINESS
Turnaround management is a process dedicated to corporate renewal and correction. We use analysis and planning to save troubled companies and return them to solvency. Turnaround Management involves management review. Once analysis is completed, a long term strategic plan and restructuring plan are created. These plans may or may not involve a bankruptcy filing. Once approved our turnaround professionals begin to implement the plan, continually reviewing its progress and making changes to the plan as needed to ensure the company returns to solvency.
American Management Services guides you through the entire profit implementation process. Helping you improve budgeting, operational controls, and cash flow. Whether you want to strengthen what is working or improve upon it, or are tired of being the 'chief cook' in all your departments. Our management consulting services include:
- Budgeting and Operational Controls
- Cash Management
What sets us apart from other management consulting services firms?
- We are a small business consulting business that has a unique, public private partnership with the United States Conference of Mayors. We are the only business management consulting firm that has over 27 years working with thousands of businesses on Main St. America.
- We perform a comprehensive business analysis. Our objective process seeks to identify strengths and weaknesses in all areas of a business.
- When requested, we assist with implementing the recommended changes.
STATED IMPROVEMENTS FROM AMERICAN MANAGEMENT SERVICES
"From a personnel perspective we have increased the amount of time we focus on continuing education. All of our staff are coached and monitored by senior and middle management on a daily basis. Formal trainings are conducted several times a week and these trainings include client satisfaction role plays.
From a client perspective, our focus has always been on providing extraordinary results for our clients. Now, we expend extraordinary effort to provide results and ensure client satisfaction. We have upgraded our client monitoring program, our Results Assurance program and our senior management communication process with clients. We care and we want all of our clients to know it.”
American Management Services, Inc. recognizes that complaints posted on Rioff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s review, American Management has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Mr. Cloutier, Ripoff Report is convinced that American Management Services, Inc. is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. br>
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
American Management Services AMS is a Rip Off in Orlando, Florida
ABOUT THE REPORT BELOW:
Ripoff Report attempted to communicate with the author of the posting below. Ripoff Report was not sent any evidence for the claims the author of the Report below made. As a matter of policy, when a business joins the Corporate Advocacy Business Remediation and Customer Satisfaction Program, .. Ripoff Report emails everyone that filed a complaint so the member business could make things right with them… our program calls for the member business to err on the side of the customer. It is our opinion, the Report below is likely bogus. American Management strongly disagrees with the allegations in this post and has asked us to assist with resolving the situation. American Management tells Ripoff Report .. “our business is very challenging and not for everyone. Our 100+ employees that currently work with and for us embrace our culture and the great things we attempt to accomplish each day.”
American Management Services treats their employees like garbage. They hire a ridiculously large amount of personnel with the expectation that they will not stay on board -- the turnover is huge. It's almost impossible to get expenses reimbursed and employees spend a lot of out-of-pocket monies to work here. The work seems easy but it's very difficult to obtain sales. They have a terrible training system and rule by intimidation and four-letter words. Very unprofessional organization. Be warned! They seem nice to begin with but you will be treated poorly like everyone else. And good luck getting legitimate expenses reimbursed. Stay far away from this evil organization!
This report was posted on Ripoff Report on 03/27/2010 08:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Management-Services/Orlando-Florida-/American-Management-Services-AMS-is-a-Rip-Off-in-Orlando-Florida-586142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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