Like many others, I received an unsolicited call saying that a buyer was interested in my time share. The sale would be for $20,000, but AMG required a deposit to verify that the "title" was clear and free. They promised that if the sale did not go through in 12 weeks, my money would be refunded.
They faxed a contract that stated the money I paid in advance would be refunded "when the sale closes". I called and said that I was told that the money would be refunded if the sale did not close. I was reassured that was true. I crossed out the offending statement on the contract and wrote in that I would get the refund whether the sale closed or not. I signed and returned it.
Initially, they did contact me every few weeks giving me news about what was going on. However, when the 12 weeks drew near, they stopped calling. This was when I started having trouble getting in touch with them. I signed the contract in March. By July, I was beginning to wonder what the problem was. I had called them every day for a number of weeks.
By August, they reassured me that the buyers had put down $4500 but said that the financing company required an additional downpayment because the buyers had poor credit. They claimed that the buyers had put some additional money down, but they didn't know how much, and it wasn't enough.
I decided to lower my price. I asked for details about additional they had put down and what price it would take in order to close the deal with the existing downpayment from the buyers. Financing was supposed to call me, but they never did. The reps answering the phone said they couldn't find out what the magic price to get the sale done would be -- even if that would be half of the original asking price. I requested that a manager call me. I called many times, getting an answering machine and leaving my name and number. Finally, I got someone and told them I wanted to lower my price to 15,000$ and requested that the rep confirm that at that price the buyers existing downpayment would be sufficient. Tina said that financing would get back to me by Sept 3 with an answer.
On Sept 10, I spoke with Kelley Lee and found that the price had not been changed. I needed to sign a new contract. Before I signed it, I told her that I wanted assurance that the money the buyers had already put down would be sufficient to close the deal at 15K. She said yes.
On Sept 29, Misty told me that the new price had reached the buyers on Sept 23 and they had three weeks to sign and return the documents. However, now I was told that they had only brought 5% of the original price and that was still not enough to satisfy the bank.
I called again on Oct 16,19,21,23,27 to be told that the buyers still hadn't brought the remainder of the money.
If the reps had actually done what I asked and found out details that they seemed to know later, I could have lowered the price to 10,000$ in August and had the deal done. -- That is if there really was ever a buyer.
Oh yes, and although I've asked repeatedly, I've never gotten my money back.
I have reported them to the Florida State Attorney's Office. I'm attempting to get my credit card company to fight for me. Is anyone interested in a class action suit? It's not just the loss of the money, it's the time, aggravation, and emotional damage. I am amazed that so many different people (I've spoken to at least 7 different people - but never a manager) can lie so brilliantly. They say they haven't lied, but I have proof because I took notes of what I was told.