• Report: #987052

Complaint Review: American Medical ID

  • Submitted: Wed, December 26, 2012
  • Updated: Wed, December 26, 2012

  • Reported By: Paul — Worcester Massachusetts United States of America
American Medical ID
949 Wakefield, Suite 100, Houston, TX 77018 Internet United States of America

American Medical ID sold me a 14k gold medical alert chain, alert medal and st christopher medal and charm loops were not gold Internet

*Author of original report: Update

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I purchased a 14k gold chain with a medical alert charm and a st christopher medal.  It was a gift since the family member I gave it to needed the medical alert due to severe diabetes.  After about 6 months we noticed the loops on both medals were not gold but gold filled.  This must allow them to make more money since I paid $646.90 for solid gold and did not get what I paid for and what they advertised, further more when I called them about the issue the supervisor infered I was not telling the truth and told the agent to tell me that.  I demanded to speak to this supervisor that did not have the stones to deliver the rude news herself.  I talked to her and she then denied saying I lied.  I was livid.  The repair cost me another $100.00.  Please watch out.  Not a very nice outcome nor do they seem to care about their customer complaints!  Businesses need to remember it is not their right to have a customer, it is a privilege.

This report was posted on Ripoff Report on 12/26/2012 09:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Medical-ID/internet/American-Medical-ID-sold-me-a-14k-gold-medical-alert-chain-alert-medal-and-st-christophe-987052. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Update

AUTHOR: Paul - (United States of America)

I was called by the company and they said they were sorry for the entire situation.  Although I did not receive the money it took to fix their product they offered a gift card which I refused since I will never do business with them again.
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