- Report: #286572
Report - Rebuttal - Arbitrate
Complaint Review: American Mint
American Mint5020 Louise Dr. Ste 300 Mechanicsburg, Pennsylvania U.S.A.
American Mint Mixed orders Insulted by customer service representitive Mechanicsburg Pennsylvania
*UPDATE EX-employee responds: Ex-Employee of American Mint can confirm their deceptive practices and poor treatment of consumers
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The second package arrived. Upon opening, I located the return label. Next I located the item that was to be corrected with my proper order. This item was the same which was placed with the first order.
Now for the third time calling American Mint, I spoke with a male personal. This is were I spoke with the Customer Assistent we all dread. Since this transpired with several items, I will just keep this contact short. At the get-go of the call, one could tell it was going to be very difficult. After salutations, he asked me for my account number. I read this number to him three times were he insisted I had the wrond number. This number was the one highlighted and also the one I gave the first contact. His voice was getting very upset. He asked me for other personal information and looked this on his computer. He read back the same number I had given him. Very sarcastically he informed me to use this number and this number only when I call back. I reinterated that this was the number I gave him first. He jumped and added that I was wrong. I could not get another word in as he repeated stated, "What ever, What ever."
I stopped at this point and asked him to assist me with my delima. Upon explaining what I had received he told me to place the second item inside of the return box with the intial order. I added that the box was sealed with the label attached. The sound and tone of his voice was increasing beligerant. He keep over talking to me like a child. I heard sighs and other sounds one hears in dealing with someone whom is a non believer. His temper keep increasing. There I asked to speak with a supervisor. Within an instant he informed me that she was not available. I then asked to speak with the manage. Again a quick answer stating that no one in the office was higher than the supervisor. He snidley told me that he would connect me to her voice mail. I informed him that I would wait for when the supervisor was available. He voice keep escallating while overtaking repeating this orders to wait for the label and mail the items back. Since I no longer wished to continue talking with him, I closed the conversation.
I wrote a letter and e-mail explaing my experience to this compant as well as leaving a message the the supervisor, but I have yet to talk to anyone. This experience should not be allowed to happen to anyone. As of this letter, I can not wait to return both of the mixed orders and remove them from my "favorites list"
This report was posted on Ripoff Report on 11/25/2007 09:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Mint/Mechanicsburg-Pennsylvania-17055-9923/American-Mint-Mixed-orders-Insulted-by-customer-service-representitive-Mechanicsburg-Penns-286572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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