• Report: #286572

Complaint Review: American Mint

  • Submitted: Sun, November 25, 2007
  • Updated: Mon, March 16, 2009

  • Reported By:danielson Connecticut
American Mint
5020 Louise Dr. Ste 300 Mechanicsburg, Pennsylvania U.S.A.

American Mint Mixed orders Insulted by customer service representitive Mechanicsburg Pennsylvania

*UPDATE EX-employee responds: Ex-Employee of American Mint can confirm their deceptive practices and poor treatment of consumers

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Upon receiving my order, the box contained the item to which I did not order. I then called customer service and spoke with a very nice lady. I explained what I had received, to where I was informed the proper order would be shipped with a return address label. She then informed me to pack the original order in the same box I had receive and attatch the label. I would not be charged return postage.

The second package arrived. Upon opening, I located the return label. Next I located the item that was to be corrected with my proper order. This item was the same which was placed with the first order.

Now for the third time calling American Mint, I spoke with a male personal. This is were I spoke with the Customer Assistent we all dread. Since this transpired with several items, I will just keep this contact short. At the get-go of the call, one could tell it was going to be very difficult. After salutations, he asked me for my account number. I read this number to him three times were he insisted I had the wrond number. This number was the one highlighted and also the one I gave the first contact. His voice was getting very upset. He asked me for other personal information and looked this on his computer. He read back the same number I had given him. Very sarcastically he informed me to use this number and this number only when I call back. I reinterated that this was the number I gave him first. He jumped and added that I was wrong. I could not get another word in as he repeated stated, "What ever, What ever."

I stopped at this point and asked him to assist me with my delima. Upon explaining what I had received he told me to place the second item inside of the return box with the intial order. I added that the box was sealed with the label attached. The sound and tone of his voice was increasing beligerant. He keep over talking to me like a child. I heard sighs and other sounds one hears in dealing with someone whom is a non believer. His temper keep increasing. There I asked to speak with a supervisor. Within an instant he informed me that she was not available. I then asked to speak with the manage. Again a quick answer stating that no one in the office was higher than the supervisor. He snidley told me that he would connect me to her voice mail. I informed him that I would wait for when the supervisor was available. He voice keep escallating while overtaking repeating this orders to wait for the label and mail the items back. Since I no longer wished to continue talking with him, I closed the conversation.

I wrote a letter and e-mail explaing my experience to this compant as well as leaving a message the the supervisor, but I have yet to talk to anyone. This experience should not be allowed to happen to anyone. As of this letter, I can not wait to return both of the mixed orders and remove them from my "favorites list"

danielson, Connecticut

This report was posted on Ripoff Report on 11/25/2007 09:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Mint/Mechanicsburg-Pennsylvania-17055-9923/American-Mint-Mixed-orders-Insulted-by-customer-service-representitive-Mechanicsburg-Penns-286572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Ex-Employee of American Mint can confirm their deceptive practices and poor treatment of consumers

AUTHOR: Anonymous - (U.S.A.)

I used to work at American Mint and I slowly felt my soul and karma slipping away to hell after seeing what kind of operation the Germans were running in there. If you're working for them, you'll never see a promotion unless you're German. They all sit back and collect a nice fat paycheck, and many of their homes and vehicles are paid for by the company.

People would get charged all the time for stuff they didn't order, seniors on fixed incomes would have their debit cards charged sending their checking accounts into the negative, making it so they couldn't pay their thanksgiving grocery bill, they got letters like that all the time.

You should see the way they run that warehouse. The warehouse manager is a real piece of work, a real meathead. The kind of person who blames all the mistakes on everyone else while behind their back takes the credit for all their innovations.

For a long time I wanted to get the word out about this company, it's a shame they prey on seniors and people who don't take a good long hard look at what they're spending their money on.

The certificates of authenticity are complete crap also. They mass produce them in whatever quantity they want, and the numbering is never kept track of. I wouldn't be surprised if more than one people have an identical certificate. They're just a gimmick.

At least half of the inventory has been returned, meaning it's been sent to a customer, opened or not, returned, looked at by a returns person, sent back to inventory, pulled later by someone else to fill another order, and sent back out, often times not inspected at all.

They don't really pay much attention to what they're doing in there at all and most of the mail they send out is collection letters - they pretend to be the debt collectors too!

I could write a book about this place, I'd love to see a class action against them and everyone who ever gave them a dime refunded... I know a lot about these people...

I'm so glad I got the hell out of there when I did, my conscious couldn't take anymore!
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