- Report: #343997
Report - Rebuttal - Arbitrate
Complaint Review: American One Funding
American One Funding12270 SW 3rd St. Suite 400 Fort Lauderdale, Florida United States of America
Am One REVIEW: AmOne clients can feel safe confident & secure when doing business with AMERICA ONE FUNDING ("AmOne"). AmOne recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. Fort Lauderdale, Florida, Nationwide
*UPDATE: Rip-off Report Review: AMERICA ONE FUNDING ("AmOne") recognized by Rip-off Report Corporate Advocacy Business Remediation & Customer Program as a safe business service AmOne pledges to always resolve any issues. Clients can feel safe, confident & secure when doing business with AmOne. Fort Lauderdale, Florida, Nationwide
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SPECIAL UPDATE: November 8 2011: Am One Funding remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Am One Funding is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Am One Funding has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Am One Funding has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Am One Funding remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Rip-off Report Investigation - AmOne is a credible and professional organization dedicated to serving their clients needs. AmOne / American One Funding contacted Rip-off Report and asked us to check into this matter and check into the history of their company. The company has a stellar reputation and company management has made significant changes to their services to eliminate misunderstanding. AmOne recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. After all, we will all get complaints, no matter how hard a company or individual tries.. we can never satisfy all of the people a 100% of the time. AmOne stated, even one unsatisfied customer was one too many.
Positive Rating and Recognition has been given to AmOne for its Commitment to Excellence in customer service.
Rip-off Reports investigation of AmOne uncovers an ongoing commitment to total client satisfaction. Company executives stated to Rip-off Report that AmOne has improved the consultation its representatives use to verbally communicate their service to prospective clients. In addition, AmOne has further simplified its Terms of Service agreement to ensure that every client has in writing, a complete and clear understanding of the expectations they should have with regard to the service they will be receiving. With the changes theyve made internally, clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns. AmOne has closely analyzed what they believe caused the negative feedback and has improved processes which led to the reports. They assure us the changes they have made will prevent the recurrence of similar confusion in the future. Such changes include the implementation of a simpler and clearer Terms of Service Agreement, along with a new and improved method for representatives to identify during the initial consultation which clients will benefit the most from AmOnes guidance.
One top executive of the company stated to Rip-off Report, "AmOne continues to make improvements with our client communication methods to ensure that that all clients have a clear understanding of the benefits of our loan consulting service, so they can make an informed decision. Our goal is for every client to be completely satisfied with our service, no matter what the outcome is."
Rip-off Report has confirmed that American One Funding - AmOne takes quality control very seriously. AmOne has recently put a lot of effort into ramping up its support team and client relation processes including the implementation of a new and improved initial consultation, that is designed to better identify the target clients that will benefit most from AmOnes loan consulting service, as well as improvements in their Terms of Service agreement. Rip-off Report was pleased to learn that the companys past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
As stated above .. AmOne recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation AmOne has made organizational changes that will provide their clients with top notch service and support. As one executive said, "AmOne has always maintained a 100% satisfaction guarantee. We guarantee we will rectify any concern, including refunding all or part of our consulting cost, if we do not perform our services as described. We will do whatever it takes to make our clients happy. Thats what total overall commitment means to us."
In summary, after our investigation, which included discussions with AmOnes Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read about AmOne .. see their websites and the services they have to offer.. .
Read more about American One Funding / AmOnes Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== American One Funding Transfered To By Lendingtree.com This company expects a 9.9% commision for transfering a phone call. My loan was place through an affiliate bank. Fort Lauderdale Florida
I contacted lendingtree.com to obtain a unsecured loan. They transfered me to that department which I later found out it is American One Funding. A Jarred Nadler stated he would hel me find a loan. He then transfered me to a bank after instructing me what to say. He was not on the phone at this time. (I thought he would be since he stated he was going to help). The person at PNC Bank offered me a loan that was not going to work for me so I then declined the loan. I did some calling around on my own finally calling Bank of America. I got the loan I needed through Bank of America. They were very helpful. I then found out that PNC Bank and Bank of America are affiliates but, they are still two different banks. Somehow America One Funding found out about the loan through Bank of America and is demanding a $3000.00 commision. I filed a complaint through the Federal Trade Commision and called an attourney. Stay away from this company, the FTC stated that their practices are illegal and immoral.
Ken Norton, Ohio
This report was posted on Ripoff Report on 06/25/2008 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-One-Funding/Fort-Lauderdale-Florida-33325/Am-One-REVIEW-AmOne-clients-can-feel-safe-confident-secure-when-doing-business-with-AME-343997. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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