- Report: #219393
Report - Rebuttal - Arbitrate
Complaint Review: American Prestige, Royal Prestige, Hy Cite Corporation
American Prestige, Royal Prestige, Hy Cite Corporation12639 Olive St Louis, Missouri U.S.A.
American Prestige, Royal Prestige, Hy Cite Corporation High pressure and dishonest sales tactics St Louis, Madison Missouri, Wisconsin
Rip-off Report Investigation: shows that Hy Cite / Royal Prestige is fulfilling its commitment to provide excellent customer service. Rip-off Report gives Hy Cite / Royal Prestige a POSITIVE rating in customer support & quality assurance. They pledge to resolve complaints & address any issues - committed to 100% satisfaction - consumers to feel safe & secure.
*Author of original report: Final Resolution
*Author of original report: NOT RESOLVED
*Author of original report: Resolved directly with company.
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The sales person pressured my fiance and I into purchasing a $2200 cookware set. He flat out lied to us when we asked about the return policy-saying that if we got the product and decided we wanted to return it, we would be able to do so. It wasn't until this weekend, as I was doing a Google search for the company, that I discovered the actual 3-day return policy. I will accept fault for not reading the contract more closely, but they still lied to me.
I called the customer service person and she told me that since all the "distributors" are separate entities, that I can not hold practices of the other distributors against them. She assured me that they are a member of the Better Business Bureau, and gave me the local Missouri number to verify. I filed a complaint with the BBB.
DO NOT purchase any products from this company or any of it's affiliates. If a company does not allow returns on it's products, it kind of tells me that the company itself thinks their product is crap-because they don't want it back.
If anyone that is reading this has been involved specifically with the American Prestige located out of St. Louis Missouri, I would definitly be interested in a class-action lawsuit if my matter is not resolved with the BBB. Other state courts have made these companies give full refunds to unsatisfied consumers.
This report was posted on Ripoff Report on 11/06/2006 10:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Prestige-Royal-Prestige-Hy-Cite-Corporation/St-Louis-Missouri-63141/American-Prestige-Royal-Prestige-Hy-Cite-Corporation-High-pressure-and-dishonest-sales-t-219393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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