- Report: #955292
Report - Rebuttal - Arbitrate
Complaint Review: American Publishing Company
American Publishing Company, Minnesota United States of America
American Publishing Company case in progress... Minnesota
Then I read the reports on here, and immediately I called their customer service number to cancel. The first guy who picked up sounded like he was about to cry before I'd even said anything. I told them that I had to cancel because I had taken another look at my finances and I wouldn't be able to afford it. I wasn't looking to start any conflict, I just wanted my subscription cancelled. So he transferred me to another person, who also sounded upset, but told me he'd cancelled my account. It seems way too easy though, he didn't ask for a confirmation on anything. I said, "I need to cancel my subscription." He said, "Can I ask if we did anything to change your mind?" I said, "No, I was just looking at my finances again and realized I couldn't afford it." He said, "Alright, I took care of it." I said, "It's cancelled?" He said, "Yep." Then we ended the conversation.
Honestly if not for the reports on here I would not have caught the scam. They still got my first payment, because I was feeling way too badly for the guy to ask for a refund. Honestly, if all your associates on your customer service line sound like their dog just died... that says something about the job conditions. I'm actually worried about the employees' wellbeing, in addition to my own concerns.
The name of the account that took the first payment from my bank account appears as "Magazines
XXXXXXXXXXXX9721" and the customer service number was 1-888-906-0162. The number that sent the original text was 1-800-340-0539.
This report was posted on Ripoff Report on 10/15/2012 12:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Publishing-Company/-Minnesota-/American-Publishing-Company-case-in-progress-Minnesota-955292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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