- Report: #1042889
Report - Rebuttal - Arbitrate
Complaint Review: American Puppy club Middletown, NJ
American Puppy club Middletown, NJ1874 Rte 35 Middletown, New Jersey United States of America
American Puppy club Middletown, NJ A 1 PUPPY Thieves took my dog and refuse to give me my money back! Middletown, New Jersey
*REBUTTAL Owner of company: NOT MY REPORT 4-14-2013
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On April 4th I purchase a Golden Retriever for my daughter she has always wanted one. I had the dog four days and now it's bleeding from her rectum. American Puppy Club called me on Sunday to see how the dog was doing. When I expressed my concerns the girl jumped down my throat and tried to blame me. I explained to the female I had dog's my entire life and just to be on the safe side I had a schedule appointment with my vet first thing in the morning. The girl said fine and told me to call them back to let them know how my dog was doing. I'm going to go in detail but the girl was pretty snotty and that's putting it mildly.
It wasn't a few minutes later and now there is a new person calling me from American Puppy Club I did not answer I was busy with my dog. They called my partner and sucker her into returning the dog claiming they only wanted to do right by us and this was the best thing for the dog. Alex one of the many nasty ignorant idiot's working there advised my partner she had to return the dog and sign a paper saying she return the dog for personal reason and even tho the sale price was $964.57 the paper said there was a credit of $700.00.
This is all twisted and distorted Alex told my partner the paper meant nothing it is the only way they could help the dog and it was still our dog and we would have the dog back in three days tops. They claim to see this all the time and most likely it's parasite which did not make us feel any better.Each day passed would would pray they would call us and say you can pick your puppy up. But no one has called me I had to do all the calling.
My partner went to visit our dog everyday even bring our daughter. finally five days into this and still no dog and we our out over $900.00 we was told the poop came back clear but the Vet wanted her held for a few more days. I called Thursday I had the pleasure of speaking with Alex she wanted to use the contract against me but they took my contract so you cannot use it against a consumer if they do not have it and the company took it back. She called my partner names like a simple minded person would.
She said it was common sense we could have went to our Vet but tried to again twist things and make it like we needed them and went begging for help when that is far from the truth!. I demeaned to speak to the store Manager I was told no! by Alex I advised her it is my right to speak with a Manager, She had Terry get on the phone who is the dog trainer she lied and manipulated me by telling she was the store Manager and said there was nothing she could do. I suggested she get my dog to the vet ASAP so I can take her home. She said they was short staff that day but would have my dog seen by the vet tomorrow at 12:30 Friday and everything looked good.
We stooped there Thursday as a family to visit our dog and she looked so excited to see us. My daughter was promised she would have her dog back the next day. I was promised I would receive a phone call right after the vet appointment well needless to say we was lied to once again I'm sure you see the pattern by now with these despicable scum bags!
We had to call them for answers as to the status of the Vet visit Stephanie called me saying the dog was fine and poop can back clear there is no more bleeding but she could not release our dog back to us because the dog now has a cold and she had no idea how that happen.And now it was going to be next week sometime before I would have my dog back. I hit the roof I said this is crazy and we had our vet contact them saying we had a apartment for that day and we was willing and able to care for our dog. They refused I called the Vet's office where my dog was seen and was tipped off the dog was be treated for kennel cough which was passed to my dog from there facility.
Needless to say we are still out our money and no dog. The toys are shared by all the dogs they are never cleaned. That would cause sickness to pass along fom one pup to the next rather quickly and easy. I feel sorry for the dog's they are the true victims here and I know you here about stuff like this all the time. But if you search Complaints American Puppy Club in Middletown NJ you will see how many family have fallen victim of these MONSTERS!!!!! My partner went there Friday night warning other to RUN and they called the cops the officer even told them give them there dog or give them there money! They refused! I hope this post helps someone else before they fall victim APC (AKA A1 PUPPY) THEY OPEN UNDER there new name because Animal control shut there a** down!
This report was posted on Ripoff Report on 04/12/2013 07:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Puppy-club-Middletown-NJ/Middletown-New-Jersey-07748/American-Puppy-club-Middletown-NJ-A-1-PUPPY-Thieves-took-my-dog-and-refuse-to-give-me-my-1042889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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