- Report: #587450
Report - Rebuttal - Arbitrate
Complaint Review: American Recreation Products, Inc.
American Recreation Products, Inc.1224 Fern Ridge Parkway Saint Louis, Missouri United States of America
American Recreation Products, Inc. Eddie Bauer Outdoor Gear Lifetime Warranty means nothing Saint Louis, Missouri
*Consumer Comment: "Lifetime" is relative
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Faithfully kept tags and receipt for aluminum oversized Eddie Bauer edition outdoor lounge chairs. Tag claims "Lifetime Warranty" with no disclaimers or fine print. Chairs have been used very occasionally since purchase in 2002. "1200 denier polyester with reinforced pvc backing" is degraded under one seat, all grommets are rusted and straps have snapped. Customer service says the "Lifetime Warranty" means "Manufacturer Warranty" and that what I describe is all "normal wear" and will not replace any part of the chairs. What, then, does Lifetime Warranty legally mean?
This report was posted on Ripoff Report on 03/30/2010 01:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Recreation-Products-Inc/Saint-Louis-Missouri-63141/American-Recreation-Products-Inc-Eddie-Bauer-Outdoor-Gear-Lifetime-Warranty-means-nothin-587450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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