• Report: #454165

Complaint Review: American Red Cross Inland Empire

  • Submitted: Thu, May 21, 2009
  • Updated: Fri, February 28, 2014

  • Reported By:Yucaipa California
American Red Cross Inland Empire
202 West Rialto Avenue San Bernardino, California U.S.A.

American Red Cross Inland Empire - ARC Inland Empire Stole from me! San Bernardino California

*Consumer Comment: How to Get Your Money Back

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I accidently pressed the wrong button on their website for a class. I called them 5 minutes later to tell them and ask them to reverse the charge. They said "too bad" they wouldn't do it. I now am out the money, no class, nothing. I used to donate to them, but I will never again. I am a single parent with a handicapped child an I cannot afford this. What a sorry bunch of creeps. It would not even have hurt them a bit. It wasn't as if I scheduled a class and cancelled the day before. IT WAS FIVE MINUTES.

Cation50
Yucaipa, California
U.S.A.

This report was posted on Ripoff Report on 05/21/2009 03:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Red-Cross-Inland-Empire/San-Bernardino-California-92408/American-Red-Cross-Inland-Empire-ARC-Inland-Empire-Stole-from-me-San-Bernardino-Califor-454165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

How to Get Your Money Back

AUTHOR: Jack Drawhorne - (U.S.A.)

It is unfortunate that a volunteer operated organization such as the American Red Cross must occassionally use people on the telephones who either do not know their job or how to help the public.

Here is what you need to do to get your money back.

1. If the chapter's website has the name of the Executive Director, ask for that person by name. If no name is given on the site, ask for the Executive Director's name and then ask to speak directly with that person. Do not say what it is in reference to the person answering the phone unless they insist, then keep it general, civil, even happy sounding.

2. If the Exe Dir does not help you, write a registered letter to the Chairman of the Chapter Board.

3. If the Chapter Board does not help you, go to the national website of the Red Cross and call their main switchboard. Ask for the name of the regional director in your area and a direct telephone number.

4. If all else fails, contact the mayors office in your city. Most Red Cross chapters are very cooperative with the local mayors.
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