I just saw two complaints against American Services, Inc. dated 2/21/08 from Howard of Santa Clara, California and another dated 9/7/08 from Southern Climate Control in Greenville, SC. As I read the first complaint from Howard, it was like the words were coming from us here in Baltimore, MD. Every word was exact as to what happen to us and very true. I'm sorry to hear about the amount owed to SCC in Greenville but I guess they got off a little easier than we did. They owe us over $12000. After several times of faxing the bills and calling about the payments, the response was always the same, they don't have all the bills. We would refax the bills again. After a few times, we stopped refaxing all the bills and just sent a main billing sheet. Today we received a response that they didn't have the store stamps on the work orders (which were on all the work orders) and they not able to pay the bills.
They called us a month ago for an emergency response to DC (which is 40 miles one way for us). I replied to them that they owed us a lot of money that was over 60 days old and we would not respond for their call unless we received some money towards their bill. At that time the bill was around $5000. Someone in accounting was quick to get on the phone wth me and I was told that a check would be sent out that day. I received that check but it was only for $1400, after being told that we would be paid in full. We are not a large company so in turn this put a financial burden on our company. We paid for all the labor, even after work hours, and materials. We also had prior approvals for work that needed to be done. We personally spoke to the the head man/owner at American Services and he stated that we would be paid but that has not happened yet.
This company sent us all kinds of work that we performed immediately for them but now doesn't want to pay for the services rendered. I have written to the Better Business Bureau to complain. There was nothing on file, business info or complaints, but I suggest you do the same. Maybe the BBB will do something about this. Next I will be calling the Attorney General in California.
Here some advise to any HVAC company that has been contacted by American Services, Inc... RUN RUN RUN RUN and don't look back! Just say NO!