- Report: #258750
Report - Rebuttal - Arbitrate
Complaint Review: American Signature
American SignatureBrandon, Florida U.S.A.
American Signature Delivery nightmare, too much stress for their prices. ripoff Brandon Florida
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I paid 2500 for this sectional, I want it to look brand new. Out of all the places I looked at for furniture there's were the most expensive and most expensive in delivery as well, so I expected outstanding delivery and customer service for being at a higher price level than most places.
I had asked to have them replace the chaise. Second time no scratches or missing leather but leather still looked like there had been an elephant on it. still looking like used furniture. Called the store and they said it's policy to have a Technician check out the furniture, there great they can fix anything.
Technician comes by my place and says he can't do anything (so much for they can do anything huh?) says all they can do is restuff the back cushions and steam out the leather, but they'll have to pick up the furniture take it their warehouse and then redeliver it.
I keep taking time off from work and my personal time over the weekend for this mess. Their customer service rep Christine needs to be slapped in the face, she has no concern for any of the customers who call about their issues. they need to fire her if they want to have a good reputation. I made sure I told all of my friends not to purchase furniture from that store because of the delivery issues. It's such a shame it's a beautiful sectional but this hassle is not worth $2500.
I apologize for any misspellings.
This report was posted on Ripoff Report on 07/05/2007 06:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Signature/Brandon-Florida-33511/American-Signature-Delivery-nightmare-too-much-stress-for-their-prices-ripoff-Brandon-Fl-258750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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