- Report: #293308
Report - Rebuttal - Arbitrate
Complaint Review: American Standard Financial
American Standard Financial309 Cannes Court Burlington, New Jersey U.S.A.
American Standard Financial ITS ALL A SCAM DONT DO IT!! THEY LIE STEAL AND CONTINUE TO PLAY PHONE GAMES WITH CUSTOMERS Champlain New York
Secondly, I was also misled during the initial call, b/c I was never informed about the 12 week waiting period. So after calling them several times, they finally told me that I had to wait 3-15 days for the information package that I had to fill out. Upset, I waited. When it came, I filled it out and sent it back immediately. Thinking that was the final step, I waited 72 hrs and checked my account, and the next day.
After 2 more days, I called and thats when the real run-around began.
I sent my package in around July 10th. After calling them dozens of times, and being put on hold, waiting, and being hung up on, I finally was told that I was to get my package the last week of September. Once again, upset, I said, "what can I do, but wait." So October comes and still nothing. Once again, I start calling them and getting the run-around. "Its in the mail," "You haven't recieved a call?," "You should have gotten it by now." Or some excuse. So all through October and November they gave me dates by when I should recieve my next package.
So now i'm like, hold on, I already got the pckg., and sent it back, now i'm waiting on my money. So then I found out that I'm now waiting on another pckg. that I have to take up to the local agency in my home state, and they'll tell me what grant I qualify for and dispense the money. They said that if I don't receive it by Dec. 24, I'll have to wait until after their vacation which will be around Jan. 15.
Its now December 20 and I've been playing this phone game with those arrogant expletives at 18665692573 all week. Now the supervisor, Ms. King, who was assisting me previously, has been transferred, a rep named Gabrielle Jones that I spoke to 20 mins ago is now "not in today." And Rachel Smith is now not in today either, when I spoke with her earlier. So obviously the customer service reps are giving out false names, false information, and playing with people's money and emotions.
I've filed two suits with the Better Business Bureau against American Standard Financial. The company is so deceitful and blatently under-handed, that they wouldn't even respond to the BBB. I am now seeking legal action against AmeriSCAM SCAMdard LIEnancial.
AmeriSCAM SCAMdard LIEnancial victim #1
Burlington, New Jersey
This report was posted on Ripoff Report on 12/20/2007 01:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Standard-Financial/Burlington-New-Jersey-08016/American-Standard-Financial-ITS-ALL-A-SCAM-DONT-DO-IT-THEY-LIE-STEAL-AND-CONTINUE-TO-PLA-293308. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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