• Report: #168434

Complaint Review: American Storage Centers

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  • Submitted: Sun, December 18, 2005
  • Updated: Mon, December 19, 2005

  • Reported By:Akron Ohio
American Storage Centers
Waterloo Rd Akron, Ohio U.S.A.

American Storage Centers liars and unfarly selling peoples property Akron Ohio

*Consumer Comment: Partial Payments

*Consumer Suggestion: Stace...this is normal proceedure

*Consumer Suggestion: Stace...this is normal proceedure

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I had rented with American Storage Centers for almost a year when, last October, i received a notice that my items would be sold at the end of the month.

i immediatly called the center adn was told no auction was schedualed until the end of November. the woman on the phone told me if i paid before then everything would be alright. i sent them a check which was returned becouse of the delinquancy of the account. my boyfriend went in and handed them $200 in CASH and was told everythign was fine. there was still $20 owed to bring the account current but the auction would not include my items.

when i returned on December 8 i was told all my things were sold. the manager, Jen, agreed to try and contact the people who bought the unit, but to this day i have not been contacted back.

my things were unfairly sold and my $200 all but stolen. they are crooks. i am still searchign for any information regarding the unit, M34B sold 11/30/05,even going so far as to offer a reward, but thus far no luck.

whatever u do, stay away fromt his center. who knows when they will auction off ur things too!

Stace
Akron, Ohio
U.S.A.

This report was posted on Ripoff Report on 12/18/2005 07:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Storage-Centers/Akron-Ohio/American-Storage-Centers-liars-and-unfarly-selling-peoples-property-Akron-Ohio-168434. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Partial Payments

AUTHOR: Larry - (U.S.A.)

I manage a self-storage and the only surprise in this complaint is that the landlord accepted a partial payment.

Property managers, landlords, mortgage companies, and others who have the remedy of foreclosure or lien auctions almost never will accept a partial payment. The reason for this is that state laws usually specify when the clock starts to tick upon a default. Partial payments muddy the waters as to when the default occurred and a delinquent tenant could forestall an auction forever by paying a dollar every sixty days or so. Since the landlord has no duty to accept a partial payment, most will refuse one.

Believe it or not, self-storage companies lose money on almost all auctions, so it is hardly worth it. The landlord collects no rent while waiting for an auction and incurs expenses in sending out notices and placing legal advertising. If somehow the auction raises more money than the tenant owes (he gets charged all those fees plus the rent), the landlord is required to forward the surplus to the tenant. The landlord cannot apply the surplus from one auction to cover the loss from another. At best, the landlord will only break even from an auction.

Please note that I am not defending the practice of refusing partial payments or auctioning tenant's personal property. Personally, I would rather have a delinquent tenant just take his stuff right away so I can rent the space to someone who can pay. Losing a month's rent is far less costly than going through the auction process.
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#2 Consumer Suggestion

Stace...this is normal proceedure

AUTHOR: Steve - (U.S.A.)

I think some facts are missing here, but one fact never changes, if you pay your storage bill on time your belongings will never be sold at auction.

Your payment had to be more than 60 days late to actually go to auction. And if there was still $20 owing, then the $200 was a wasted payment as your account was still delinquent. Partial payments do not buy you time on a storage contract. As you found out.

Storage and sales of personal property are heavily regulated. These big companies have a standard proceedure they follow every time, and it is all spelled out in your contract.

Lesson learned here: Pay on the things that are most important to you, and thoroughly read AND understand any contract you sign!!
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#3 Consumer Suggestion

Stace...this is normal proceedure

AUTHOR: Steve - (U.S.A.)

I think some facts are missing here, but one fact never changes, if you pay your storage bill on time your belongings will never be sold at auction.

Your payment had to be more than 60 days late to actually go to auction. And if there was still $20 owing, then the $200 was a wasted payment as your account was still delinquent. Partial payments do not buy you time on a storage contract. As you found out.

Storage and sales of personal property are heavily regulated. These big companies have a standard proceedure they follow every time, and it is all spelled out in your contract.

Lesson learned here: Pay on the things that are most important to you, and thoroughly read AND understand any contract you sign!!
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