• Report: #388218

Complaint Review: American Tv Appliance & Furniture

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  • Submitted: Wed, November 05, 2008
  • Updated: Wed, May 20, 2009

  • Reported By:appleton Wisconsin
American Tv Appliance & Furniture
4750 Grande Market Dr. Appleton, Wisconsin U.S.A.

American Tv Appliance & Furniture A Complete Nightmare Appleton Wisconsin

*UPDATE EX-employee responds: I USED TO WORK AT AMERICAN TOO!

*UPDATE EX-employee responds: I USED TO WORK AT AMERICAN TOO!

*UPDATE EX-employee responds: I USED TO WORK AT AMERICAN TOO!

*UPDATE EX-employee responds: I USED TO WORK AT AMERICAN TOO!

*UPDATE EX-employee responds: I used to work for them

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if you are planning to buy any amount of furniture and have it delivered go somewhere else. Pay more if you have to it will be worth it in the long run, beleive me. This place is a nightmare. The lefy hand doesn't know what the right hand is doing and IF there actually is a manager at the store they have no clue either.
The nightmare began when buying a new full living room set upon moving to a new place. The first delivery arrived damaged and on top of that the furniture wouldn't even fit through the door when it was asked to the salesman of 10 years if it was too large to go into an apartment off the bat. The furniture had to be refused but they left the slate tiled coffee tables in the boxes.

Since the tables were left the refusal of the sofa and loveseat was deamed a return and therefore the discount given no longer applied to the tables and was not included in the exchange rate for a new set. Rip off #1 preceded by lie #1.

Upon delivery of the NEW new furniture, the throw pillows, which was asked up front if included with the sofa, were nowhere to be found.

Numerous phonecalls were made by me, no less, not anyone in the store attempting to resolve the issue, to find out what was going on with my merchandise I had paid up front, nearly $2000.00 and no one could answer anything other then we don't know. In the meantime, trying to take care of all this caused me to miss going out on a job and losing a days pay.

Jump to nearly a month later. Still no response from the corporate office I had contacted twice and only a response from the store manager to say the missing pillows had been ordered. Of coarse they were! I did all the work calling everywhere from the warehouse in Milwaukee to the offices in Madison and the store itself to do it. I went in that same night of the delivery to make sure they had been! If i had not, nothing would have been done I am sure!

Now as if all this weren't enough, I received a phone call saying that the pillows would be delivered via truck between 9-12. Why they would do this I have no clue when I am within a short drive to pick up my missing merchandise, but hey at this point, after everything else stupid that has happened, I'm not questioning it.

12pm arrives. No delivery. I make the call and am informed that no delivery was scheduled and that the missing cushions are being mailed via UPS. So now I have missed another day of work!

I call the store manager, who isn't in, as usual, and then corporate, yet again. There resolution to the issue was that the pillows are being delivered via UPS and that is that. They had no concern for missing work days, lying salesman, overcharges, and faulty delivery. No concern whatsoever. As far as they were concerned it was resolved.

So, if u happen to find an item you can leave the store with at a good price I am sure you will be happy with it. Otherwise stear as clear as you can from this store as possible, please, for your own sanity.

Shawn
appleton, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 11/05/2008 12:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Tv-Appliance-Furniture/Appleton-Wisconsin/American-Tv-Appliance-Furniture-A-Complete-Nightmare-Appleton-Wisconsin-388218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

I USED TO WORK AT AMERICAN TOO!

AUTHOR: Sarahstear - (U.S.A.)

It sounds to me like this comment was left by a manager that still works for American.
#1 Yes there is ALWAYS a manager at the store. Although the manager for one department will just tell you to call or come back when the other manager is in.
#2 These things happen all the time at American. As an ex furniture salesperson I know first hand.
#3Yes it is in your best interest to contact your salesperson because if you have a problem and recieve any discount or return your merchandise their pay is taken and sometimes even more than they made on the sale.
#4 American doesn't care about their Customers or Employees just about padding their own pockets!
After working there I would never buy from them as a customer. These "MISTAKES" are VERY common. And the answer to the customer is usually always the same. If you don't like it return it. Doesn't matter to them. They will just sell it to the next guy. Oh and for your tables, you "broke the promotional package" that means that you got some stuff on sale, if you return any part of it you pay full price for the stuff you keep. If you ever purchase something from American on sale and have to return any part of it you better return it all or you will pay out the butt for the stuff you keep, they will make sure of it!
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#2 UPDATE EX-employee responds

I USED TO WORK AT AMERICAN TOO!

AUTHOR: Sarahstear - (U.S.A.)

It sounds to me like this comment was left by a manager that still works for American.
#1 Yes there is ALWAYS a manager at the store. Although the manager for one department will just tell you to call or come back when the other manager is in.
#2 These things happen all the time at American. As an ex furniture salesperson I know first hand.
#3Yes it is in your best interest to contact your salesperson because if you have a problem and recieve any discount or return your merchandise their pay is taken and sometimes even more than they made on the sale.
#4 American doesn't care about their Customers or Employees just about padding their own pockets!
After working there I would never buy from them as a customer. These "MISTAKES" are VERY common. And the answer to the customer is usually always the same. If you don't like it return it. Doesn't matter to them. They will just sell it to the next guy. Oh and for your tables, you "broke the promotional package" that means that you got some stuff on sale, if you return any part of it you pay full price for the stuff you keep. If you ever purchase something from American on sale and have to return any part of it you better return it all or you will pay out the butt for the stuff you keep, they will make sure of it!
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#3 UPDATE EX-employee responds

I USED TO WORK AT AMERICAN TOO!

AUTHOR: Sarahstear - (U.S.A.)

It sounds to me like this comment was left by a manager that still works for American.
#1 Yes there is ALWAYS a manager at the store. Although the manager for one department will just tell you to call or come back when the other manager is in.
#2 These things happen all the time at American. As an ex furniture salesperson I know first hand.
#3Yes it is in your best interest to contact your salesperson because if you have a problem and recieve any discount or return your merchandise their pay is taken and sometimes even more than they made on the sale.
#4 American doesn't care about their Customers or Employees just about padding their own pockets!
After working there I would never buy from them as a customer. These "MISTAKES" are VERY common. And the answer to the customer is usually always the same. If you don't like it return it. Doesn't matter to them. They will just sell it to the next guy. Oh and for your tables, you "broke the promotional package" that means that you got some stuff on sale, if you return any part of it you pay full price for the stuff you keep. If you ever purchase something from American on sale and have to return any part of it you better return it all or you will pay out the butt for the stuff you keep, they will make sure of it!
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#4 UPDATE EX-employee responds

I USED TO WORK AT AMERICAN TOO!

AUTHOR: Sarahstear - (U.S.A.)

It sounds to me like this comment was left by a manager that still works for American.
#1 Yes there is ALWAYS a manager at the store. Although the manager for one department will just tell you to call or come back when the other manager is in.
#2 These things happen all the time at American. As an ex furniture salesperson I know first hand.
#3Yes it is in your best interest to contact your salesperson because if you have a problem and recieve any discount or return your merchandise their pay is taken and sometimes even more than they made on the sale.
#4 American doesn't care about their Customers or Employees just about padding their own pockets!
After working there I would never buy from them as a customer. These "MISTAKES" are VERY common. And the answer to the customer is usually always the same. If you don't like it return it. Doesn't matter to them. They will just sell it to the next guy. Oh and for your tables, you "broke the promotional package" that means that you got some stuff on sale, if you return any part of it you pay full price for the stuff you keep. If you ever purchase something from American on sale and have to return any part of it you better return it all or you will pay out the butt for the stuff you keep, they will make sure of it!
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#5 UPDATE EX-employee responds

I used to work for them

AUTHOR: Aaron - (U.S.A.)

First sorry for your experience. I am not sure who is managing that store these days. I will tell you that American does try to do everything in their power to help customers.

Now to reply to a few of your complaints.

1. Furniture gets damaged. Sadly there is no way around this and sometimes you are the unlucky one who gets the damaged piece. American will do whatever they can to fix this.

2. Asking if it will fit in an apartment is not a great question. 99% of the Furniture will fit in 99% of apartments. But unless you measure you can not be sure. If in doubt measure. A 10 year salesman has lots of knowledge but they can not be sure of all the measurements.

3. There is always at least one manager in the store. More often there is more then one but you have to understand that the way American is set up talking to a manager is not the solution normally. You should always talk to your salesperson first as the manager will tell them to handle it if you call. And if you talk to the store manager he will have the department manager handle it. In this case the Furniture manager.

4. The pillow issue was clearly a mistake more then once. The first time because the pillows didn't ship with it and the second time because they messed up. My guess is the computer auto set delivery and they reset it to come UPS. The salesperson should have called you to update you and I am sorry they didn't.

5. The issue with the discount I have no idea what happened but you should go into the store and talk to the salesman and the Furniture Manager to find out.
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