- Report: #960294
Report - Rebuttal - Arbitrate
Complaint Review: American Utility Management
American Utility ManagementSeveral P. O. Boxes Oak Brook, Illinois United States of America
American Utility Management AUM, A. U. M. American Utility Management of Oak Brook, Ill. and Concord Management Ltd of Maitland, Fla Oak Brook, Illinois
*Author of original report: City Cracks Down on AUM and Concord Management
This was due to complaints over bogus billings. So they were fired and there was Joy in Mudville. Fast forward to about 2 weeks ago when this blog author was looking into something else at the condo and requested the water/sewer billings from the City of Panama City Beach.
The 12 pages (2008 to 2012) arrived and an odd thing was immediately noticed the address for billing was an AUM P O Box in Oak Brook, Illinois. [continued below]....
Initial emails to the BOD didnt get through so a Certified Letter was sent and in a partial reply the info came to light that we were still using AUM.
AUM pays the City bills every two months, then in turn bill the 3rd rate management firm Concord Mis-Management, Ltd. So assurances by Concord in 2008 and from the BOD of that time were lies.
Concord never fired AUM! The only change was that we went from individual unit billing where AUM simply made up amounts for the bills to increasing the condo dues to $675 quarterly, now everyone pays the same rate no matter how much water their unit uses. My inquiry to the BOD also asked how much we pay for this service of them paying the bill then billing the management firm who in turn bills us. I am waiting for this info and will update the site a.s.a.p.
Perhaps I should have worded it a bit differently and asked how much AUM was screwing owners out of for each billing.
So what does this tell Owners here about Concord Management and American Utility Management? It tells us that they are all lying SOBs. The Concord 3 yr contract is up next year and Concord is going to be our former management firm. Owners here have no use for Liars and Theives, Concord and AUM are going to be history next year.
Saturday, October 20, 2012
AUM Message board
What has been missing from the AUM issue is a message board so that both annoyed customers and former employees can find out what others think of this 3rd rate utility billing firm.
AUM CEO is Michael Miller
A new message board is now up, be the first to post at: http://aumsucks.freeforums.net//
Monday, October 15, 2012
Even emplolyees don't like AUM and sue them.
The legal reporting site PACER shows a case out of the Northern District of Illinois where a top executive for AUM sued them for violations of the Federal Medical Leave Act and asked 600K. This went for a year and 8 months before it was 'settled'.
The 4 page complaint is available at the end of this blog site: http://aumsucks.blogspot.com/2012/10/blog-post.html
See PACER for the entire case: Russ v. American Utility Management, Inc CASE #: 1:11-cv-00943 filed 2/10/11
(This is what the CAM of the time put in writing about the matter, she also told me several times in person that AUM was 'out' as our billing service)
To: WilliamHarris08@aol.com (email address is no longer in service)
Sent: 11/17/2008 11:04:35 A.M. Eastern Daylight Time
Subj: RE: AUM Incorrect Bill of 11/13/08
We are making some changes with the water billing system. As a result AUM zeroed out all balances. The property is now receiving/collecting the water/sewer payments. I have made note of the credit. In the future we plan to not have AUM as a billing system. Information will be going out to all Owners about this transition in the near future
Nautilus Cove Director
Nautilus Cove Resort
13700 Panama City Beach Pky
Panama City Beach, Fl., 32407
Bill Harris, #708, is the blog author
See also blog site at: http://nautiluscondosrules.blogspot.com/ or use message board at: http://nautiluscove.proboards.com/index.cgi?board=general
This report was posted on Ripoff Report on 10/25/2012 10:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Utility-Management/Oak-Brook-Illinois-/American-Utility-Management-AUM-A-U-M-American-Utility-Management-of-Oak-Brook-Ill-a-960294. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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