• Report: #422837

Complaint Review: American Van Lines - All Distance Moving

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  • Submitted: Wed, February 11, 2009
  • Updated: Mon, September 26, 2011

  • Reported By:Houston Texas
American Van Lines - All Distance Moving
Internet U.S.A.

American Van Lines - All Distance Moving Broken promises Internet

*Consumer Comment: If nothing else, AVL GUARANTEES STRESS!

*REBUTTAL Owner of company: AVL Customer Relationship Manager

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We engaged American Van Lines after an Internet search of interstate moving companies. American Van Lines changed the cost three times. Every time they called the cost went up. We ended up paying 50% more than the original cost although the weight and number of items did not change. They found All Distance Movers as a subcontractor to do the actual move. For the pickup, they arrived so late the family was already asleep. This was after multiple attempts to reach either firm. The promised delivery date came and went without any communication from either. It was about one month that we lived without our possessions. They took our things from through several states the long way around. We received items which did not belong to us. One item of ours was damaged. Both companies promised refunds. None came.

Jose
Houston, Texas
U.S.A.

This report was posted on Ripoff Report on 02/11/2009 08:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Van-Lines-All-Distance-Moving/internet/American-Van-Lines-All-Distance-Moving-Broken-promises-Internet-422837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

If nothing else, AVL GUARANTEES STRESS!

AUTHOR: TRUTH BE TOLD! - (United States of America)

Acccording to all of us experienced AVL customers, the ONLY stress-free experience we had with AVL was PRIOR to signing the contract!  
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#2 REBUTTAL Owner of company

AVL Customer Relationship Manager

AUTHOR: Customer Relationship Manager - (United States of America)

Dear Jose, 

Moving is stressful and time consuming for everyone. While at American Van Lines we attempt to make every move a stress-free one, there are times in which unfortunate circumstances arise and we need to work around them in order to complete a move. We regret that you had to face this while moving with us, but if there is anything we can do at this point of your relocation to better your moving experience, please contact us at 1-855-820-6916.

Sincerely,

Customer Relationship Manager
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