- Report: #873274
Report - Rebuttal - Arbitrate
Complaint Review: American Van Lines
American Van Lines8300 N Hayden Road, Suite 207 Scottsdale, Arizona United States of America
American Van Lines 4 weeks later and my funiture has not arrived Scottsdale, Arizona
*Consumer Comment: AVL IS A BROKER (bait & switch) SERVICE! MAKE THEM PAY!
*REBUTTAL Owner of company: COMPANY RESPONSE
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Finally, On April 1, 2012, I was able to leave Charlotte, NC on my drive west to Shoreline, WA. A representative from American Van Lines called me and told me that they would be in Shoreline, WA to unload no later than April 10, 2012, and that I should be there, ready to pay some $4,700 by cash or money order. I was here in Shoreline, WA to receive my household goods. However, I received a call from a representative at American Van Lines that day they would not be there to unload my truck until April 14, 2012 (which was also the contract date). They did not arrive on April 14, 2012 either. I asked them why the delay and all they would tell me was that it was taking longer to get out west than they had planned, and that they would not be out before April 22, 2012 or later.
Today, I do not know for sure when they will arrive, and I think that there should be some adjustment made to the fee to compensate me for my inconvenience, because as of April 22, 2012 they are 12 days later than what I was told. Until the household goods arrive I really cannot get settled.
This report was posted on Ripoff Report on 04/24/2012 05:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Van-Lines/Scottsdale-Arizona-85258/American-Van-Lines-4-weeks-later-and-my-funiture-has-not-arrived-Scottsdale-Arizona-873274. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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