- Report: #966916
Report - Rebuttal - Arbitrate
Complaint Review: American express prepaid card
American express prepaid cardInternet United States of America
American express prepaid card Supervisors Harry and Lynn in American Express customer service, Internet
Enough said. I told her I wanted to close my prepaid American Express card, I wanted the money transferred back to my checking account and I wanted a confirmation number. She informed me that this will take a few minutes asked if she could place me on hold I said yes. Now I won't go into all the details of my phone call needless to say after 45 minutes and many times of being placed on hold she gave me the confirmation number and told me it would take 15 days. Before hanging up I asked her if she would please repeat back all the information for this transaction because I wanted to make sure that she had inputted the correct routing number and account number that the money was supposed to be transferred back to. I did this because in the beginning of this transaction she asked me how to spell Chase Bank.
Need I say more, when I asked her for the information to be read back to me that I gave her she asked why I was honest I told her if you have to ask me how to spell Chase Bank I need to ask you to repeat back all the information that I gave you. She hung up on me I had to call back and speak to another supervisor whose name was Harry also in India Harry took 35 minutes to give me the information that I asked for placing me on hold for times when all I wanted to know was the routing number the account number and the name of the bank that the money was to be transferred back to. It's sad to think that when we the consumer are made to jump through hoops and sit like a dog begging for bone when we are the ones who keep these people these corporations in business it would be nice to know that the person that I'm talking to a customer service is in my country and not another country where they do not understand my English nor do I understand their English. American Express you suck!
This report was posted on Ripoff Report on 11/09/2012 11:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-express-prepaid-card/internet/American-express-prepaid-card-Supervisors-Harry-and-Lynn-in-American-Express-customer-ser-966916. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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