Why start by saying I'm on the West Coast I started my phone call with American Express prepaid customer service at 8 o'clock this morning. The customer service rep that I was speaking to who I could barely understand who I had to repeat more than four times what it was I needed done with my prepaid card. After 10 minutes of her not understanding me I asked for my call to be escalated to a supervisor. I was placed on hold for 25 minutes, supervisor Lynn came on the line and asked how she could help me again another representative that I could barely understand. Before starting I asked Lynn where was I calling to she informed me she was located in India.
Enough said. I told her I wanted to close my prepaid American Express card, I wanted the money transferred back to my checking account and I wanted a confirmation number. She informed me that this will take a few minutes asked if she could place me on hold I said yes. [continued below]....
..... Now I won't go into all the details of my phone call needless to say after 45 minutes and many times of being placed on hold she gave me the confirmation number and told me it would take 15 days. Before hanging up I asked her if she would please repeat back all the information for this transaction because I wanted to make sure that she had inputted the correct routing number and account number that the money was supposed to be transferred back to. I did this because in the beginning of this transaction she asked me how to spell Chase Bank.
Need I say more, when I asked her for the information to be read back to me that I gave her she asked why I was honest I told her if you have to ask me how to spell Chase Bank I need to ask you to repeat back all the information that I gave you. She hung up on me I had to call back and speak to another supervisor whose name was Harry also in India Harry took 35 minutes to give me the information that I asked for placing me on hold for times when all I wanted to know was the routing number the account number and the name of the bank that the money was to be transferred back to. It's sad to think that when we the consumer are made to jump through hoops and sit like a dog begging for bone when we are the ones who keep these people these corporations in business it would be nice to know that the person that I'm talking to a customer service is in my country and not another country where they do not understand my English nor do I understand their English. American Express you suck!