- Report: #1120357
Report - Rebuttal - Arbitrate
Complaint Review: American moving and storage
American moving and storagenw 53 st ft lauderdale, Florida USA
American moving and storage aka Duntara BIG RIPOFF DISHONEST ft lauderdale Florida
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STAY AWAY FROM THESE PEOPLE!!!!! They are awful! They are Duntara AKA AMERICAN MOVING AND STORAGE they lie from the very beginning! They said the company is American Moving and storage but I later found out they were aka Duntara was a broker. I spoke to Anthony that told me he was going to be the "agent" in charge of my move. I paid the deposit, they were suppose to pick up my furniture on a specfied day with a 2 day window, they did not honor their contract. I called all day and got voicemail for anthony. He had a woman named cheryl call me who was rude and unconcern. she claimed she was the supervisor and would fairly compenstate me from the driver not appearing on the day they were suppose to. Well she emailed me paperwork stating I would accept her and would not try any other way in which to recieve compenstation.
I had paid the pick up fee and would have to pay the rest when my furniture arrived. I provided Anthony with my inventory and he never said anything was wrong with it he never said if they can't get to your door it would cost more. He stated my furniture would never be in storage it would come straight to my new home. Anthony also stated that the truck would be weighed before and after and I could go to both weigh in's. Well when the driver got there he stated he had no idea about weighing in and did not. Well the next thing is the con oh just by looking at your area it is 450 ft from your house to where the truck was no one ever told me that they charge you if the truck can't get to your door. They the mover say well we need to add $650 to your original quote. Well you can't get your money back because the driver showed up. The mover talks you into doing a flat rate because it looks like you have more than what is on your inventory list. Even though the items you have on the inventory list some were taken off because he can't take them. To add more insult, one of the movers gets in my hot tub for 1/2 hr and then asked for a tip.
You can never get anybody on the phone and when you do they act like they are calling somewhere and they are not. These people put me in contact with 3 other companies who would be moving my items because oh to my surprise their truck was over weight, there driver could not make it etc......
They kept making up things as they go, the driver was suppose to deliver my items on the 21st did not deliver until 28th so that driver wanted CASH money and more money. I told this driver he needed to call his company cause I was not giving him anything more. Techinally, I should have only given him the dollar amount written on my new contract. He gets here and is in the middle of the street he wants me to start knocking on doors to tell people to move their cars. I told him he would have to do that well his comment to me was "I wiil just tell the company you refused delivery." I told him do what you have to do. Brought boxes in and threw them down even the boxes that had big RED FRAIGLE stickers on them. The driver was very rude and I told him I was told by the previous driver that if they had disassemble the next person will. He that that's how they do busy but he will try to put it together and then started saying he did me a favor by doing this well he put it together wrong
Multiple items were missing and family airlums other things were broken and cannot be replace. They didn't care and in fact the driver told me just forget about the items lost. I told him I was not, and he did not want me to write it on the contract.
They are liars and have over 64 complaints with BBB. I am still fighting with this company who refuses to do the right thing. They should be shut down. This company should be sued for everything they have done to all of us
This report was posted on Ripoff Report on 02/02/2014 09:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-moving-and-storage/ft-lauderdale-Florida-33309/American-moving-and-storage-aka-Duntara-BIG-RIPOFF-DISHONEST-ft-lauderdale-Florida-1120357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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