- Report: #799819
Report - Rebuttal - Arbitrate
Complaint Review: AmericanAutomotiveEquipment REVIEW: American Automotive Equipment 100% committed to customer satisfaction.
AmericanAutomotiveEquipment REVIEW: American Automotive Equipment 100% committed to customer satisfaction.5212 Conveyor Dr Cleburne, Texas United States of America
AmericanAutomotiveEquipment REVIEW: American Automotive Equipment 100% committed to customer satisfaction. All AAE equipment is commercial-grade machines, ideally suited for heavy shop use. 1-year warranty on parts - from top to bottom enormous parts inventory lifetime telephone technical support warranty technical difficulty with equipment Call toll-free Industry-leading support team support English or Spanish. warranty lasts for the entire LIFE OF YOUR MACHINE! American Automotive Equipment commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. AAE customers feel safe, confident and secure when they choose AmericanAutomotiveEquipment. Shipping Nationwide
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Rip-off Report REVIEW / AmericanAutomotiveEquipment Commitment to Customer Satisfaction
AmericanAutomotiveEquipment joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business.
When a company or individual joins the Rip-off Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
AmericanAutomotiveEquipment approached Rip-Off Report with the intent of wanting to resolve any customer issues and reports posted on Rip-off Report. As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at AAE did just that. American Automotive Equipment has gone through great lengths to make sure they try and resolve any and all customer issues. AmericanAutomotiveEquipment has joined the Corporate Advocacy Program because they want assurance that they will always have the opportunity to resolve any and all customer issues. They never want their customers to feel like they werent taken care off. AmericanAutomotiveEquipment Care stated on the first visit our customers are treated as royalty, and after that they are treated as family. As service professionals, we treat our guests and employees with respect and dignity.
AmericanAutomotiveEquipment CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
AmericanAutomotiveEquipment is the largest independent distributor of automotive lifts, tire changers and wheel balancers in the United States. From its inception in 1969, American Automotive Equipment, (originally known as MZE, Inc.) has been an automobile service equipment leader and innovator. The company began as a distributor/service center for various makers of automotive service equipment in the undercar sector, operating in the Northeastern United States. Today, AAE is one of Americas largest independent suppliers of automobile service equipment, manufacturing, distributing, selling and supporting Auto Lifts, Tire Changers , Wheel Balancers and more. AAE is headquartered in Port Chester, New York, and maintains its primary logistics facility in Cleburne, Texas. Beginning in 2004, our US-based manufacturing processes were internationalized, enabling us to deliver the same top value product that our customer base of over 100,000 had come to expect. At that time, three international cooperative ventures were established, adding 200,000 square feet of production capacity, enabling AAE to triple its output size while maintaining the highest standards of quality. AAE has built its success around staying current with market trends. And in todays global arena, that means utilizing the best talent from around the world to create the most reliable products and services. Today, their employees around the world dedicate themselves to turning this vision of safety, cost-efficiency, quality control, and service into reality, for the benefit of our customers.
WHY AmericanAutomotiveEquipment IS BETTER THAN THEIR COMPETITORS
American Automotive Equipments goal is to bring you the highest quality auto lift and service equipment at the lowest possible prices, and to provide the most pleasant and professional customer support. One executive of the company tells Ripoff Report This simple approach has made us the largest independent automotive lift distributor in the United States. Today, AAE has over 100,000 satisfied customers across North America. Just take a look at their Car Lifts and Tire Changers and also look at Wheel Balancers up close. You dont have to just look at the pictures on their website feel free to ask them for a reference as consumers should always to with a company making claims.. Most likely they will have one that customers can visit within 10 minutes of where you work or live. According to an AAE employee, once you have made your purchase, AAE protects your investment! They say that have the industrys best technical support team. Our professional support staff is just a phone call away, and they will be pleased to help with any installation or operational difficulties. They also tell Ripoff Report, From our beginnings in 1969, we have accumulated a wealth of experience as a vertically integrated manufacturer, distributor, and seller of automotive service equipment. This experience allows us to provide our customers with the best value - the finest equipment on the market, at the lowest possible price.
AmericanAutomotiveEquipment / Statements from the C.E.O.
My name is Charles and I am the C.E.O. of AmericanAutomotiveEquipment. I would like to thank you for taking the time to review our Company. At AAE, our paramount goal is to provide you with the best possible equipment at the lowest possible price, all while supporting your purchase with the best technical support team in the industry. I invite you to experience the advantages that our firm can offer you today..
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
As stated above, AmericanAutomotiveEquipment is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business. After speaking with the management at AmericanAutomotiveEquipment and emailing anyone who filed a complaint in the past, Rip-off Report is proud to give AmericanAutomotiveEquipment a positive Rating. AmericanAutomotiveEquipment made efforts to ensure that all customers were satisfied and Charles assured Rip-off Report that the business has an improved business model that features customer satisfaction as the top priority. Charles , the C.E.O. of American Automotive Equipment, stated We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service upon. Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with AmericanAutomotiveEquipment remain strong, consistent and positive.
STATED IMPROVEMENTS FROM AmericanAutomotiveEquipment.
Their new policy is to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. AmericanAutomotiveEquipment is willing to go beyond the call of good customer service and do what it takes to make things right with their customers. AmericanAutomotiveEquipment commits the following: All of our equipment is commercial-grade machines, ideally suited for heavy shop use. We offer a 1-year warranty on parts - from top to bottom! And we stock an enormous parts inventory of parts in our state-of-the-art warehouse in Cleburne, Texas. We offer a lifetime telephone technical support warranty. Having a technical difficulty with your equipment? Call toll-free and speak to a member of our industry-leading support team. We can provide this support in either English or Spanish. And remember, this warranty lasts for the entire LIFE OF YOUR MACHINE! AAE has been in the automotive equipment business since 1969. As a highly experienced equipment provider, we know that we put our reputation on the line with every piece of equipment that we sell and support. That's why we remain committed to you, the customer, long after you have made your purchase.
..American Automotive Equipment is a fully integrated supplier of Automotive Service Equipment providing the highest quality goods and service since 1969... *
Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com This kind of dedication to customer service means that AmericanAutomotiveEquipment will do whatever it takes to make sure their customers are properly taken care off. In the future, if anyone has any complaints or concerns with AmericanAutomotiveEquipment, you are invited to contact them directly via email: SpecialHelp@aae-mail.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call AmericanAutomotiveEquipment directly at 817-790-6809, and ask for Scotty Moore.
As always, Rip-off Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with AmericanAutomotiveEquipment or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with AmericanAutomotiveEquipment.
Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
..by consumers, for consumers
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This report was posted on Ripoff Report on 11/19/2011 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/AmericanAutomotiveEquipment-REVIEW-American-Automotive-Equipment-100-committed-to-customer-satisfaction-/Cleburne-Texas-87031/AmericanAutomotiveEquipment-REVIEW-American-Automotive-Equipment-100-committed-to-custom-799819. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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