- Report: #1119889
Report - Rebuttal - Arbitrate
Complaint Review: Americas Best Contacts and Eyeglasses
Americas Best Contacts and Eyeglasses6001 Argyle Forest Blvd. suite 18b-19 Orange Park, Florida USA
Americas Best Contacts and Eyeglasses Americas Best Eyeglasses Horrible Doctor and Staff Orange Park Florida
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This is the detailed event as it happened with all dates...
|Dec. 26, 2013||First Visit (Eye & Contact Exam)|
|I left the office with a trial pair of contacts which was the original|
|strength because they didn’t have the prescription in stock the Doctor said|
|I needed. Said they would order and notify me when in.|
|Jan. 06, 2014||I received a call that the contacts were in.|
|Jan. 07, 2014||I received a call that the glasses were in.|
|Jan. 08, 2014||I called the store ahead to make sure both contacts and glasses|
|were in. I picked them up on the same day.|
|Jan. 10, 2014||I called and complained that contacts were not right, the left eye was blurry|
|they said they would talk to the Doctor and call me back. They called me|
|back and said the Doctor had another strength for me to try and pick up.|
|Jan. 12, 2014||Went by Sunday, they were closed.|
|Jan. 13, 2014||Went back on Monday and the Doctor came out and said they didn’t|
|have the correct strength but to try these +5.5 for both eyes "Soft Meds".|
|I did not try the contacts right away because I was trying my new|
|eyeglasses 2 days while I was off work.|
|Jan. 16, 2014||I tried the contracts +5.5 for both eyes and they were horrible, I could|
|not keep them in my eyes, kept popping out and blurred vision.|
|Jan. 22, 2014||I called to get my prescription so I could go somewhere else to|
|buy contacts with the original prescription +6.0 left eye and +5.5|
|right eye, and they said to come get it. When I got there, they said|
|they could not give me because I never had a follow up with the|
|Doctor since my first visit. I was never told that was the policy. Why|
|didn’t they tell me this since I had made so many calls and visits|
|sinced December 26, 2013. They scheduled me for next day to|
|see the Doctor.|
|Jan. 23, 2013||Came in to see the Doctor but when I got there I never talked to the|
|doctor but instead they just gave me one contact +6.0 for my left|
|eye and said they would order new trial lenses +5.75 for my left|
|eye and +5.5 for my right eye in two different brands and was told to|
|wait for them it could take up to 10 days.|
|Jan.23, 2014||I filed a complaint to their corporate office online on the same day|
|(January 23rd) and the corporate office called me back on the 27th.|
|I explained all the above ordeal and they said they would check into|
|it and call me back in 24 hours. It took 5 days for a call back.|
|Jan. 28, 2014||Corporate Office called me back letting me know they would be|
|in that day and the local office would call as soon as they received|
|the shipment to let me know they were in. A few hours later, I received|
|a robocall that the lenses were in.|
|I went in that afternoon to pick up +5.75 for my left eye and +5.5|
|for my right eye. Through all this ordeal I never complained about my right|
|eye, it was always about my left eye. To my surprise both brands were|
|both +5.75 for left and right eyes as marked. I questioned what they had|
|done and they went back and talked to the Doctor and came back|
|out and said all 4 lenses from two different manufacturers were all|
|for my left eye even though the contacts were clearly marked as|
|L and R. I became upset with all their lies and shoddy practices and|
|questioned their negligence and business practice. The lady I|
|was dealing with at that time made some calls to find a match for|
|my right eye +5.5 because I refused to mix and match different|
|brands in each eye. She found one at Target Optical and I had to|
|go pick it up. She tried to justify mixing and matching different|
|brands as being common. I have worn contacts for 30 years and|
|never had to mix and match different brands.|
|ALL OF THIS TIME, THE DOCTOR NEVER OFFERED TO|
|RE-EXAMINE MY EYES AGAIN.|
|I WANT A FULL REFUND FOR THE EXAM AND THE EYEGLASSES SINCE THEY|
|ARE NOT USABLE WITH THE WRONG PRESCRIPTION THEY MADE THEM TO.|
This report was posted on Ripoff Report on 01/31/2014 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Americas-Best-Contacts-and-Eyeglasses/Orange-Park-Florida-32244/Americas-Best-Contacts-and-Eyeglasses-Americas-Best-Eyeglasses-Horrible-Doctor-and-Staff-1119889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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