- Report: #836152
Report - Rebuttal - Arbitrate
Complaint Review: America's Best Defense Spencer
America's Best Defense Spencer107 North Spencer Rd Spencer, Massachusetts United States of America
America's Best Defense Spencer Elite Martial Arts Unscrupulous Contract Beware Spencer, Massachusetts
*Consumer Comment: Philosophical questions.
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Here is my story... We attended their Karate studio for nearly 5 years, having $156 charged automatically to our credit card every month and buying assorted weapons, pads and gear they continnually try to sell you every few weeks.
For some reason they required we sign a new contract and also pay "startup" fee, which I paid without question. The problem is, I failed to see they had a "NO CANCEL" clause that means you must pay for a minimum 12 months.... odd since we were in our 5th year of membership.
Unfortunately, the quality of their instruction declined, probably because they began using teenagers to run classes, and basically order the kids to do unachievable amounts of push ups, sit ups, crunches... and maybe 15 minutes of action at end of class. They completely lost my sons interest, and it became impossible to motivate him to attend.
After 7 months, and rarely attending, I discussed with the husband that regrettably we would stop attending, and agreed to 90 day notice. Unfortunately they failed to honor the agreement and continued to bill my credit card. I called Member Services (they charge your credit card), left notes in person and sent emails to discuss with the owners, but they would not return our messages or emails.
Finally, I disputed with my credit card company, asking for only 2 months credit ($312) unfortunately once they provided copy of contract, we lost the case.
This report was posted on Ripoff Report on 02/08/2012 04:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Americas-Best-Defense-Spencer/Spencer-Massachusetts-01535/Americas-Best-Defense-Spencer-Elite-Martial-Arts-Unscrupulous-Contract-Beware-Spencer-Ma-836152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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