- Report: #933788
Report - Rebuttal - Arbitrate
Complaint Review: America's Best Trailers
America's Best TrailersInternet United States of America
America's Best Trailers Alumalife Trailers Shoddy Products and Non-existent Customer Service Internet
I purchased a trailer from this company in late April. Looking for a new color matched trailer to go with my new bike on a 4K mile trip to Glacier National Park. The trailer was at least 2 weeks later than initially promised. Upon receipt the paint job was not only of poor quality but was not a match to the color of my motorcycle for which I paid extra. It did not include all necessary hardware to connect or other items which were to be included. I called the company (which you cannot reach directly as all calls goes through answering service first) & was advised on how the lid problem could be resolved, they would send all missing items, & they would either pay for me to have the trailer repainted locally OR take the old one back & get me another one done to my satisfaction. Any voice communication was difficult as either the answering service didn't relay my full message or that I only wished to speak to owner (Jason Ellis?). Possible that office just chose to ignore.
I was assured they would make good. Received missing items & tried lid suggestions but no luck. It was clear the lid would never seal properly as installed. I tried running trailer behind my motorcycle & more issues became evident. The trailer could not be connected/disconnected from motorcycle without 2 people but more seriously, the trailer wobbled at highway speeds. I relayed this issue by call & e-mail. At that time I decided (& advised them) I would use an old trailer for my upcoming vacation. This was in early July.
While on the trip I continued to try communication to work out a resolution. I was advised to contact a M*** who would be filling in for Jason while he was on leave. We exchanged more e-mails while I was on the road & I finally did speak to Mark. We discussed the possibility of resolving the technical issues & I sent some pictures to see if it was possible the incorrect hardware was installed on my trailer. I said the ordered trailer would never work as there was no way for me to disconnect or reconnect without assistance. M*** & I spoke of the potential of a trade for one of their two wheeled trailers & was told Jason would be returning soon
I sent further e-mails to both Jason & M*** requesting more discussion on a trade & was still getting a firm commitment from Jason that he had ..full intentions of making right what you need. I just need a little more time. That was August 9th. I sent an e-mail this past Sunday to which the only reply was from M*** advising me he no longer worked for Jason & to register a complaint with BBB which he would back up.
This report was posted on Ripoff Report on 08/28/2012 12:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Americas-Best-Trailers/internet/Americas-Best-Trailers-Alumalife-Trailers-Shoddy-Products-and-Non-existent-Customer-Serv-933788. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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