I am having a big problem with a company known as America's Service Station located in Canton, GA. The story is as follows...
On May 4 2008 I spun my car onto the grassy shoulder in SC on I 20 West. A police report was taken and I proceeded cautiously to my destination Canton, GA.
I took my 05 Toyota Camry to the service station on May 5 2008, for a FREE oil change, tire rotation, and 15 point Maintenance Inspection with a coupon I had. While there I explained what happened the previous day and asked them to do an estimate on my car, but do not start any repairs. I also asked for an alignment and a balance. They did they estimate and quoted that my Left/Rear Suspension was badly damaged and needed to be replaced. The price they quoted was $3997. That was over my deductible and I told them that my insurance company will handle it. They gave me a papers to sign, but did not explain it. I signed what I thought was the agreement of the service that they had done on my vehicle (oil change, rotation etc.). I told them before leaving that day DO NOT do any work on the car because my insurance company is sending an appraiser. They proceeded to take the paper I signed and use that to order the parts and start work on my suspension without an appraiser looking at the car.
On May 8 the appraiser arrived at the station to find my suspension completely torn apart and told them that a check will not be issued until the work was done and the appraiser was out to see the completed suspension.
On May 13 the appraiser returned to the service station and from I was told the General Manager "bickered for an hour" with the appraiser over the price. They are NOT negotiating with the insurance company in any way. They bought the parts wholesale from Toyota, but instead of selling it at the list price they are charging 3 times more. When confronted about it by the appraiser the GM simply said "We are in this to make money." Also it is my knowledge that the insurance company is not paying the $3997, but they are going to issue a check for what the list price of the parts and labor are which amounts to a total of $1815. The service station is saying that I have to pay the rest to get my car. I do not think that is fair and they are unwilling to work with the insurance company.
I really would like some advice or some sort of investigation started, because they are holding my car entrapment. I only have the exact amount for my deductible which is $1000. That service station has also lied to my appraiser and myself. I am in desperate need of help.