• Report: #494214

Complaint Review: Americas Servicing Company - ASC - Wells Fargo

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sun, September 13, 2009
  • Updated: Sun, September 13, 2009

  • Reported By: D.R.C. — VICTORVILLE California USA
Americas Servicing Company - ASC - Wells Fargo
https://www.ascservicing.com/ Internet United States of America

Americas Servicing Company - ASC - Wells Fargo ASC WELLS FARGO BANK STRUNG ALONG WITH PROMISES THEN LIES AND IN THE END NO HELP!!! Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

AMERICAS SERVICING COMPANY WILL NOT HELP THEIR MORTGAGE HOLDERS!


A record of the three Letter Code names, dates and times all documented through this following process:



2/21/09 contacted ACS to see about getting a loan motification. My credit was perfect at this point with no late payments, etc. was told there was nothing available. Maybe when I am late on a payment I could get some help but she wasn't sure.  



called a couple of days later and spoke with rep. who answered phone stated there is no such mod department.  I asked to speak to anyone who might be able to help me with payment modifications or anything. I was put on hold for many minutes and finally the rep. gave me info on what to fill out. wanted financial info specifics, dept, stubs,w2 etc.  

I was told that I could fill out and fax a request for help and was given the info on what I needed to put down on the paper for the request for help, which I did.  I was told I would need to wait for a return phone call. with regards to my upcoming payment the rep told me I would need to wait and speak with the person who would be assigned to my case. this could take up to 60 days but was not sure... 



3/1/09 I waited about a week and with no reply I called back again. I did this over and over and over.  Finally I was told there was no record of my fax being recieved. I was very frustrated so I refaxed as per rep.  I was told to wait again and I would be contacted.  I called back many times over many weeks only to be told yes we have your paperwork but we will have to get back in touch with you.  I said well I need help in my upcoming payments because I simply do not have the money, my pay has been cut in 1/2.  I was assured someone would contact me and it could be another 30 to 60 days... 



a few weeks went buy after calling every few days just to keep in touch I was finally transfered to someone in there loan department (they then called it a loan mod dept, thought they didnt have one...)  THis gentlemen said everything looks good, just need to wait and they would be in touch.  



I waited a couple more weeks.  Finally I called back and got someone on the phone who told me I would yet again need to refax the info I sent because it did not have my signature.  I informed the rep that I asked the original rep to tell me EVERYTHING that was needed on the fax and I was told step by step yet NOTHING was stated about a signature...  I think this was a total stall tactic.  WHy was I not told about the signature by several other reps earlier?  To this question I was told "I DONT KNOW".  Months have gone by and I waited and waited for a phone call but never got one.  Finally months later after numerous phone calls of being told to wait I received a letter stating my request has been denied because of my income. 



I finally was sent a letter asking for all of the past payments to be made current!!!  I then received a phone call from their collection rep who informed me after a discussion on this whole mess that he would send out YET ANOTHER SET OF DOCUMENTS so that I could fill them out and fax them back.  After our conversation I never received said forms and only received notice that my loan is going into foreclosure.  



This is where I now stand on a home by the way where the value has fallen 50%!!!



What in the HELL is going on with these companies that operate this way!!??!!  

I NEVER signed a contract with ASC, my loan was sold to these inept unprofessional and UNORGANIZED children!!



Get this.... Read about my problems with my 2nd.... with CITI Mortgage.... its worse than this!!!!!



I would be glad to receive help from any attorney or any source out there and I hope that ANYONE who would consider a loan from ACS and/or their parent company Wells Fargo will find this post helpful.  My wife and I will become homeless in the next couple of months....  American Dream becomes an AMERICAN NIGHTMARE........ 9/13/09

This report was posted on Ripoff Report on 09/13/2009 11:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Americas-Servicing-Company-ASC-Wells-Fargo/internet/Americas-Servicing-Company-ASC-Wells-Fargo-ASC-WELLS-FARGO-BANK-STRUNG-ALONG-WITH-PRO-494214. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Americas Servicing Company - ASC - Wells Fargo

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.