• Report: #416270

Complaint Review: Americore Automotive Industries

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  • Submitted: Mon, January 26, 2009
  • Updated: Sat, February 14, 2009

  • Reported By:brooksville Florida
Americore Automotive Industries
233-3 Tressca Rd Jacksonville, Florida U.S.A.

Americore Automotive Industries Have my money, my old part and I have nothing Jacksonville Florida

*Consumer Comment: SATISFIED CUSTOMER

*Consumer Comment: SATISFIED CUSTOMER

*Consumer Comment: SATISFIED CUSTOMER

*Consumer Comment: SATISFIED CUSTOMER

*UPDATE Employee: Not quite the complete truth.

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I made initial contact in Dec of 2008 to check on cost etc. Verified mu Powertrain Control Module was defective and called on 1-6-09 to set up the repair (opted to go to them since they were $150 cheaper than the dealer) had to pay up front, got the shipping label and shipped my unit on 1-7-09. They recieved it on 1-8-09 and on the 15th informed me it was non repairable. I opted to upcharge to a unit they had since I was out 100 already for the diagnosis fees. I figured I would have the unit in 3 days. I called on the 4ht day and was told to call back the next Friday.

I played patient and called on that Friday (1-23-09) I was tol that their credit machine broke and they had no records of who paid and were making phone calls to all of the people they had during this time frame. I explained that I had already paid and needed the unit. They said they couldn't verify that I had paid the upcharge and wanted me to give them my checking account information so thy could make the withdrawel from my bank. I told them to cancel my order and send my unit back. I was told to call back today, since they needed to talk to ??? to set this up.

I calle dhtis morning and was given another line about delays etc and then mentioned I might have to pay a core deposit. I told them %$^&*( it's my unit send it back. I was told to cll back in 1/2 an hour and did couldn't get ahold of any one. tried for 2 hours. Finnally got ahold of Danny who seemed indignant that I was calling back. I mentioned that he told me to. Now I have been told to call back tomorrow to see if all of this has been set up.

I have talked to Zack (saleperson), John (???) and Danny (don't know his position). I have asked for a manager or owner and get back to Danny. After almost three weeks and nothing but empty verbage I have come to the decision that this company is a rip off. I did a search on the internet and found others that ahve suffered the same fate. I will be making a complaint to my CC company and the Florida BBB. I'll keep all posted as to how I make out.

Joe k
brooksville, Florida
U.S.A.

This report was posted on Ripoff Report on 01/26/2009 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Americore-Automotive-Industries/Jacksonville-Florida-32225/Americore-Automotive-Industries-Have-my-money-my-old-part-and-I-have-nothing-Jacksonville-416270. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

SATISFIED CUSTOMER

AUTHOR: Ecu Doctor - (U.S.A.)

I HAVE PURCHASED SEVERAL ECU'S, TCU'S, AND ABS COMPUTERS FROM THIS COMPANY WITH NO PROBLEMS WHILE SAVING HUNDREDS OF DOLLARS FOR MY COMPANY. HAD ONE WARRANTY REPAIR THAT THEY TOOK CARE OF IN 5-6 DAYS. THE CUSTOMER SERVICE GUY I WORKED WITH, I THINK IT WAS DANNY, CALLED ME WITH SHIPPING STATUS ON ALL OF MY ORDERS IN A REASONABLE TIMEFRAME. I WOULD RECOMMEND THIS COMPANY TO ANYONE WHO DOESN'T WANT TO BE AT THE DEALERSHIPS MERCY WHEN IT COMES TO ECU'S, TCU'S, AND ABS COMPUTERS.
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#2 Consumer Comment

SATISFIED CUSTOMER

AUTHOR: Ecu Doctor - (U.S.A.)

I HAVE PURCHASED SEVERAL ECU'S, TCU'S, AND ABS COMPUTERS FROM THIS COMPANY WITH NO PROBLEMS WHILE SAVING HUNDREDS OF DOLLARS FOR MY COMPANY. HAD ONE WARRANTY REPAIR THAT THEY TOOK CARE OF IN 5-6 DAYS. THE CUSTOMER SERVICE GUY I WORKED WITH, I THINK IT WAS DANNY, CALLED ME WITH SHIPPING STATUS ON ALL OF MY ORDERS IN A REASONABLE TIMEFRAME. I WOULD RECOMMEND THIS COMPANY TO ANYONE WHO DOESN'T WANT TO BE AT THE DEALERSHIPS MERCY WHEN IT COMES TO ECU'S, TCU'S, AND ABS COMPUTERS.
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#3 Consumer Comment

SATISFIED CUSTOMER

AUTHOR: Ecu Doctor - (U.S.A.)

I HAVE PURCHASED SEVERAL ECU'S, TCU'S, AND ABS COMPUTERS FROM THIS COMPANY WITH NO PROBLEMS WHILE SAVING HUNDREDS OF DOLLARS FOR MY COMPANY. HAD ONE WARRANTY REPAIR THAT THEY TOOK CARE OF IN 5-6 DAYS. THE CUSTOMER SERVICE GUY I WORKED WITH, I THINK IT WAS DANNY, CALLED ME WITH SHIPPING STATUS ON ALL OF MY ORDERS IN A REASONABLE TIMEFRAME. I WOULD RECOMMEND THIS COMPANY TO ANYONE WHO DOESN'T WANT TO BE AT THE DEALERSHIPS MERCY WHEN IT COMES TO ECU'S, TCU'S, AND ABS COMPUTERS.
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#4 Consumer Comment

SATISFIED CUSTOMER

AUTHOR: Ecu Doctor - (U.S.A.)

I HAVE PURCHASED SEVERAL ECU'S, TCU'S, AND ABS COMPUTERS FROM THIS COMPANY WITH NO PROBLEMS WHILE SAVING HUNDREDS OF DOLLARS FOR MY COMPANY. HAD ONE WARRANTY REPAIR THAT THEY TOOK CARE OF IN 5-6 DAYS. THE CUSTOMER SERVICE GUY I WORKED WITH, I THINK IT WAS DANNY, CALLED ME WITH SHIPPING STATUS ON ALL OF MY ORDERS IN A REASONABLE TIMEFRAME. I WOULD RECOMMEND THIS COMPANY TO ANYONE WHO DOESN'T WANT TO BE AT THE DEALERSHIPS MERCY WHEN IT COMES TO ECU'S, TCU'S, AND ABS COMPUTERS.
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#5 UPDATE Employee

Not quite the complete truth.

AUTHOR: Anonymous - (U.S.A.)

By the numbers: The order was placed on 1/6/09. Mr. K sent in the ECU for his E-450 and we received it on 1/9/09 (Friday). The ECU was on the electricians bench on 1/14/09(Wednesday). Our electrician found that the unit was not repairable but we could suggest the customer purchase one of our units. We made contact with the customer the next day on 1/15/09 who was explained the situation and he accepted the upcharge.

The next day on 1/16/09 we had received information that our credit card processor has frozen and reversed all of the transactions from 1/10/09-1/15/09 and wasn't accepting any new transactions. The original purchase had been paid for on 1/6/09, but the upcharge for switching to an outright sale had not processed. Between 1/16/09 and 1/22/09 we contacted all of our customers with pending orders from that time period (1/10/09-1/15/09) and tried to get alternate method of payments.

This is what "They said they couldn't verify that I had paid the upcharge and wanted me to give them my checking account information " is referring to.

The part was shipped back 1/26/09. ups.com tracking number for anyone who may care. 1Z9VA5350345471305

I'm sorry that everything happened the way that it did, but we tried everything that we could from our end to make this a win-win resolution.

Cliffsnotes:
What this boils down to is that the customer paid for the upcharge, there was/is an issue with the credit card processor so the "upcharge" payment never got charged, we asked the customer for an alternate method of payment, customer refused and canceled the order.
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