I made initial contact in Dec of 2008 to check on cost etc. Verified mu Powertrain Control Module was defective and called on 1-6-09 to set up the repair (opted to go to them since they were $150 cheaper than the dealer) had to pay up front, got the shipping label and shipped my unit on 1-7-09. They recieved it on 1-8-09 and on the 15th informed me it was non repairable. I opted to upcharge to a unit they had since I was out 100 already for the diagnosis fees. I figured I would have the unit in 3 days. I called on the 4ht day and was told to call back the next Friday.
I played patient and called on that Friday (1-23-09) I was tol that their credit machine broke and they had no records of who paid and were making phone calls to all of the people they had during this time frame. I explained that I had already paid and needed the unit. They said they couldn't verify that I had paid the upcharge and wanted me to give them my checking account information so thy could make the withdrawel from my bank. I told them to cancel my order and send my unit back. I was told to call back today, since they needed to talk to ??? to set this up.
I calle dhtis morning and was given another line about delays etc and then mentioned I might have to pay a core deposit. I told them %$^&*( it's my unit send it back. I was told to cll back in 1/2 an hour and did couldn't get ahold of any one. tried for 2 hours. Finnally got ahold of Danny who seemed indignant that I was calling back. I mentioned that he told me to. Now I have been told to call back tomorrow to see if all of this has been set up.
I have talked to Zack (saleperson), John (???) and Danny (don't know his position). I have asked for a manager or owner and get back to Danny. After almost three weeks and nothing but empty verbage I have come to the decision that this company is a rip off. I did a search on the internet and found others that ahve suffered the same fate. I will be making a complaint to my CC company and the Florida BBB. I'll keep all posted as to how I make out.