• Report: #410065

Complaint Review: Americore Microsystems, Americore Automotive Industries, Americore, ECU Direct, World Auto Parts

  • Submitted: Fri, January 09, 2009
  • Updated: Thu, February 05, 2009

  • Reported By:Murrieta California
Americore Microsystems, Americore Automotive Industries, Americore, ECU Direct, World Auto Parts
233-3 Tressca Road Jacksonville, Florida U.S.A.

Americore Microsystems, Americore Automotive Industries, Americore, ECU Direct, World Auto Parts website misleads regarding turn around time Jacksonville Florida

*Consumer Comment: Will never get a refund

*Author of original report: Americore Microsystems, Americore Automotive Industries, Americore, ECU Direct, Update

*Consumer Comment: In the same boat

*Author of original report: Americore Microsystems, Americore Automotive Industries, Americore, ECU Direct, World Auto Parts

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Ordered R&R service on my Dodge Grand Caravan's ECU (the computer) on 12/9/08. On 12/10/08, my credit card was charged. On 12/11/08 I shipped the ECU to Americore for R&R. The part was received 12/15/08 by Americore.

Initial conversations and statements on their website indicated turn around time would be 48 hours, I can no longer find this statement on their website and they have too many websites to check. When I spoke w/ Justin when I placed the order via phone, he indicated turn around should be about a week.

Around 12/23/08 I called and selected the option (5) for Customer Support/Order Tracking. The automated system transferred me to voicemail from someone saying his name was 'Richard' (I've seen elsewhere on this website that his name is Richard Broden, but I can not confirm his last name as I've never heard it.) I left a message and never rec'd a call back.

The next day I called again and selected the same option with the same results. I called back and selected the option to purchase a computer as this was the option I selected when I first placed the order and a live body answered. I explained I was looking for help tracking down my part and it's status. They said I needed to speak with Danny Jackson. I left a voicemail for Danny.

Danny returned my call and asked me to call back on 12/26/08. He indicated he usually makes/receives 200 calls and typically has 100 voicemails sitting in his inbox on average.

I received a message from Danny on 12/31/08 where he mentioned they would be returning the ECU to me either 1/2/08 or 1/5/08.

I called back on 1/6/09 to see where the part was at and did not receive a return call.

I called again on 1/8/09 and received Danny's voicemail box. After numerous calls in, someone was able to track Danny down and get him on the phone. He informed me that they were unable to ship the ECU to me on the dates he said because they determined more parts were needed to complete the R&R. He asked that I call back that afternoon as he thought they may be able to ship that day or the next. I advised him that I expected the part to be shipped overnight at no cost to me. He stated he would ask his supervisor if this was OK.

Today is 1/9/09. I did not call back yesterday afternoon, but called this morning. Again, I reached his voicemail after a number of tries. Calls to their administrative or corporate office also sit in a hold queue where I gave up after about 20 minutes.

I've been doing a little research online. Americore has an F rating with the BBB in Florida (see http://northeastflorida.bbb.org/codbrep.html?wlcl=y&id=155701244). There are at least two other Ripoff reports for this company as well.

I'm not certain I'm being ripped off here, yet, but I am certain that they completely misrepresented their turn around time. I understand this happened during the holidays, but their website and sales rep that happily took my credit card information both indicated a quick turn around time. Meanwhile, my car's sitting at the mechanic's shop completely useless to me for just about a month now.

I'm reaching a point where I don't care about the part anymore and I just want my car working. I would have been better off paying the extra $$ and getting a replacement part from the dealer.

Murrieta, California

This report was posted on Ripoff Report on 01/09/2009 11:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Americore-Microsystems-Americore-Automotive-Industries-Americore-ECU-Direct-World-Auto-Parts/Jacksonville-Florida-32225/Americore-Microsystems-Americore-Automotive-Industries-Americore-ECU-Direct-World-Auto-410065. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Will never get a refund

AUTHOR: Tsmith - (U.S.A.)

You will never get a refund from this company unless you take them to court. (or your CC company does). They will drag their feet, make promises, and do anything to appease you and get you off the phone with them.

I would go so far to say they want customers to dispute charges with their credit card companies. Somehow they are able to avoid refunding the credit card companies as well. It's all bliss to me and the worst customer service experience I've ever had. Maybe if we can get enough people, we can do a class action law suit.

I suggest escalating to upper mgmt, beyond Mike and Richard.
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#2 Author of original report

Americore Microsystems, Americore Automotive Industries, Americore, ECU Direct, Update

AUTHOR: Xyden - (U.S.A.)

Ok, the saga continued. Not sure where it left off.

1/9/09 - Danny Jackson assured me that my part was shipping THAT DAY and that Americore would cover overnight shipping charges. He assured me I should have the part, in my hands, no later than Tuesday, 1/13/09.

1/14/09 - The part did not arrive on Tuesday as promised. This is Wednesday. Knowing now that Danny doesn't return calls, I called, and called, and called again, 5 times total, per my cell records. I finally got Danny on the phone after he had put me on hold once prior and we got disconnected. When I got him back on the line, he had very little recollection of the conversation we had just moments prior. He swore he had told me my part wouldn't ship until the following Monday and then said goodbye. He was wrong. He reiterated that the part, for some unknown reason, did not ship on 1/9/09 as promised, that it was still in their facility, and that it would NOT ship until at least Monday, 1/19/09. After some tense conversation, he could offer no explanation as to why he lied about it shipping the previous Friday and could offer no explanation, just yet, as to why it was still going to take another 4 days to ship. He offered to research it and call me back, to which I said, YEAH RIGHT! He asked me to call back the next day to see if he had learned anything new.

1/15/09 - I called 9 times before I actually got someone to get Danny on the phone. I don't recall the specifics of the conversation as I was rather livid, but I do recall that Danny assured me, yet again, that the part might ship 1/16/09, but not later than Monday, 1/19/09.

Later, on the evening of the 15th, I received a call from my wife at home. She informed me that the ECU had mysteriously shown up on our doorstep. Somehow, Danny's computer was wrong. I have no idea when the part shipped, I was just ecstatic to have it in my hands.

When we opened the package, we noted that the ECU had a large 2-3" hole bored into the top of the unit. It was sealed shut with some epoxy, but we weren't too worried, we should have been.

1/16/09 - I took the repaired ECU to my mechanic one month, almost to the day, after Americore received my part in their hands. That afternoon I received a call from my mechanic informing me that the EXACT SAME COMPUTER ERROR CODE WAS STILL THERE!!! They had not repaired the part at all!

I immediately called my credit card company to dispute the charge as a service repair that was not completed as contracted. The credit card company advised me that I still needed to contact Americore first to give them the opportunity to make it right. When I explained the situation, they advised me to demand a refund instead of an RMA.

The credit card company was able to connect me with Americore. I spoke with someone there named Mike. I explained what had happened and he immediately offered an RMA service. There was not a s****. />
1/28/09 - A refund had yet to appear on my credit card statement. Giving Mike and Americore the benefit of the doubt, I called again and asked to speak with Mike. Justin answered and asked for more details. After a few minutes on hold, Danny answered the phone, not Mike, and asked me to hold as he had two people in front of me. He promised to be with me as soon as he could and to just hang on. After a few minutes on hold, yet once again, the voicemail system kicked in, dropped me off in someone's mailbox and then promptly hung up on me.

At this point I had had enough. I called my credit card company and, this time, they agreed to dispute the charge and open an investigation.

2/3/09 - The plot thickens. Because of that hole bored into the top of the ECU by Americore, they destroyed the ECU where my mechanic's supplier could not accept that ECU as a core. This cost me a core charge of around $125 on top of what my mechanic charged me.

Save yourself a ton of time, money, and aggrevation, do business with these people at your own peril.
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#3 Consumer Comment

In the same boat

AUTHOR: Tsmith - (U.S.A.)

I'm in the same boat with you Ryan. I ordered an ECU on 12/06/08. The sales rep Justin Baker informed me the product was new. I received email confirmation and in that confirmation it was stated the product would be used. Like Ryan, I tried two different websites, two different phone numbers and two different email addresses before I finally was able to talk with someone. When I finally made contact on 12/09/08, I talked to a guy named Mike. We discussed the issue and he agreed to put the order on "hold" while I thought it over. I called back the next day and spoke with Danny Jackson (12/10/08). I told him to go ahead and cancel the order. He said it would be done and I would be refunded...sure. Five (5) emails, Seven (7) phone calls, one BBB case open, and one fraud case via my credit card company open, the company still has not issued me a refund. Today, 1/21/2009, Richard Boden, Danny Jackson's manager, informed me I should open a dispute case with my credit card company, as I have already done, because if they issue me a refund they are going to charge a restocking fee of $85. Amazing. Simply amazing. Forty (40) days after initial contact, this is their excuse for not refunding me. However, the only data I can find about restocking fees is on their site, which claims a restocking fee only applies if the customer screwed up the order. Being told the part is new and then having an email confirmation saying it's used is hardly a customer's fault. This is a complete nightmare.

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#4 Author of original report

Americore Microsystems, Americore Automotive Industries, Americore, ECU Direct, World Auto Parts

AUTHOR: Xyden - (U.S.A.)

1/9/09 PM - No call from Danny today. I called at 5pm Eastern, their closing time. Same process, press 3 for computers and then ask for Danny. Danny took the call and advised that the unit is ready for shipment today, and should be shipping today. He said they were going to take care of overnighting it to me and that I should have it either 1/12/09 or 1/13/09 (I'm guessing he wasn't sure if they missed the FedEx cutoff for the day). He said he should have a tracking number for me by Monday.

Will keep posting as more becomes available.
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