Attorney General of Texas
Office of Consumer Credit Commissioner
Economic Crimes Unit of Tarrant County Tx, District Attorneys Office
Action On Your Side
December 12, 2007
Dear Sir/ Madam Commissioner/s/ Operator #23,
I would like to file a formal complaint against Americredit.
AmeriCredit Financial Services, Inc.
801 Cherry Street, Suite 3900
Fort Worth, Texas 76102
Tel: 877 994 9115
F: 877 579 3746
Unfortunately for me I have been a client of this company for about 16 months.
The problems are as follows
I make payments for a car loan timely, using the Americredit website to make the payments, but yet Americrdit either loses my payments, holds my payments until atleast the 16th of each month, (which is 9-10 days after the payment is due), or does not credit my account.
I have sent proof to this company of my timely payments numerous times and yet they still have not corrected my account.
It is now about 16 months 13-14 of which I have been arguing with too many of the Americredit supervisors, proving to them our payments were made timely and correctly but yet the account is still wrong.
I have demanded the correct payoff figure for the vehicle but it is like I am talking to a wall.
I too am 1 of possibly 100,000 people this company is abusing with these business practices, and harassing collection calls and horrible business practices.
Americredit is also listed with the BBB due to its horrible business practices.
I have personally sent the BBB 3-5 letters complaining about Americredit, but Americredit seems to ignore my complaints.
Americredit has called me from Toronto, Canada, which makes me think they are trying to by pass American Consumer Protection Laws.
As a last resort I am asking both of your offices for guidance, and if possible would like to start a class action lawsuit. If you know of a legal firm that might be interested in handling a lawsuit against Americredit please recommend it.
In summary I have demanded the payoff amount to be correct and the account be up to date and correct. I would think that there are numerous people in the same situation as I am in and we would like to sue or be part of a class action lawsuit against Americredit and the dealer that processed my loan with Americredit VIP Auto in South Plainfield, NJ
Thank you for your attention and prompt response to my complaint.
CC: Texas Attorney General
CC: Office of Consumer Credit Commissioner Tel: 512 936 7600 F: 512 936 7610
CC: BBB RippedOff.com
CC: Call For Action National & NYC OFFC Tel: 301 652 4357 F: 301 652 9148
CC: Economic Crimes Unit of Tarrant County Tx, District Attorneys Office