- Report: #457608
Report - Rebuttal - Arbitrate
Complaint Review: Amerigas
Amerigas2121 City Line Rd Bethlehem, Pennsylvania U.S.A.
Amerigas Locked my gas tanks because of missing signature from 2 yrs ago. Bethlehem Pennsylvania
*Consumer Suggestion: An Amazing Situation...
*Consumer Comment: That's ridiculous...
After speaking to a "manager". I was told that they would waived the fee. However, the earliest that the gas would be unlocked would be Friday between 12-4PM. This I considered unacceptable. Without any notification, Amerigas locked my gas tank because somewhere (as I was informed), someone in one of their departments failed to document the leases, and I am among hundreds of accounts that fell through the cracks. They are in the process of locking any gas tanks without signed leases.
I am now stuck with 200 gallons of gas (fully paid for) that I cannot use until Amerigas comes to unlock the tanks on Friday (4days). If I agree to pay this $109 - surcharge to test my lines, they could have the service restored earlier.
This is unreasonable and I don't understand how a company can get away with penalizing a loyal customer for something that their employees failed to do over 2yrs ago.
This report was posted on Ripoff Report on 06/02/2009 06:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Amerigas/Bethlehem-Pennsylvania-18017/Amerigas-Locked-my-gas-tanks-because-of-missing-signature-from-2-yrs-ago-Bethlehem-Penns-457608. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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