• Report: #621076

Complaint Review: Amerisave Mortgage Corporation

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  • Submitted: Wed, July 07, 2010
  • Updated: Sat, June 11, 2011

  • Reported By: Payendo — old Bridge New Jersey United States of America
Amerisave Mortgage Corporation
3350 Peachtree Rd Atlanta, Georgia United States of America

Amerisave Mortgage Corporation 866-970-7283 Off me 3.75% Rate but latter on trying to Rip me off at 4.25% and manipulated my application Atlanta, Georgia

*UPDATE EX-employee responds: Former employee...

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 After paying $35 a credit check fee, we agreed on 3.75% fixed loan for 15 years and the loan amount was $100K, and the total closing cast $3800 (Attorney, title fee, Everything). But they want me to sign a entire different application, in which they were purposing to cash out and loan amount was $242K @ 4.25%.

I called them and they insisted I applied for this and locked the rate at 4.25%, but I had a initial print out for proof which I send their manager, then they changed the rate to 3.75% but also changed the closing cast to almost $7000.00 but still want me to cash out.

From the last few days of sending so many email, eventually they cancelled my loan and did not refund the $35 credit checking fee.

I had all the paper work and copies of the communication with this company, if someone want see it, I will gladly email or fax it.

 


This report was posted on Ripoff Report on 07/07/2010 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Amerisave-Mortgage-Corporation/Atlanta-Georgia-30326/Amerisave-Mortgage-Corporation-866-970-7283-Off-me-375-Rate-but-latter-on-trying-to-Rip-621076. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Former employee...

AUTHOR: marketleader - (USA)

This is a funny one...I used to work for Amerisave for 3 years.



First off, Amerisave has a technology built in so that the loan advisors DO NOT have the ability to change what you selected for your loan on the application. You and ONLY you can select the loan option that you want in terms of loan amount, term, rates, fees, etc.



Amerisave built this technology in order to prevent claims such as these and also to be compliant with any and all past, current, or future regulation requirements. I remember countless claims by customers stating something along these lines in an attempt to gain a better rate or lower fees than what they actually qualified for. In those cases I would simply go into the customer quote history and show them every quote that they have ever looked at. Then they would either say, "oh ok I didn't realize I selected that" (acting dumb) or they would disappear because they know they were trying to be clever and I called them out on it.



Also, there is no reason that they would push a $242K loan on you over a $100K loan because with new regulation requirements concerning how loan advisors are paid commissions Amerisave pays their reps a set fee no matter if the loan was the minimum of $50,000 or $2,000,000. This is the reason I left is due to the regulation changes that dictate what they can be paid which is fundamentally wrong and one of the many reasons our government is destroying American businesses. This commission change gave loan advisors the incentive to close as many loans as possible rather than find ways of creating more revenue through higher loan amounts or different types of loans. This made it harder to earn what I was earning at Amerisave and eventually drove me out of the business unfortunately.



Out of my respect for Amerisave I randomly jump online to plead their case against the far to common ignorant customer blasting them with unjustified or uneducated complaints.



In this case everything points to the fact that you are either grossly exaggerating the facts, omitting key facts, or you were simply trying to get something you didn't qualify for. Case closed...
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