• Report: #791516

Complaint Review: Amerisave Mortgage

  • Submitted: Sun, October 23, 2011
  • Updated: Thu, August 02, 2012

  • Reported By: vernonls — vacaville California USA
Amerisave Mortgage
atlanta, Georgia United States of America

Amerisave Mortgage bait & switch, deceptive atlanta, Georgia

*Consumer Comment: Amerisave customer service

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I refinanced with Amerisave back in 2004 and it was a great experience, so when rates recently (Oct 2011) dropped, I went directly to them to refinance again. This time it was a totally different experience. 

To begin with their web page where you can look up rates is deceptive. In order to find the true rates, you must change the credit score located on one edge of the page in small print to your credit score and changing it from a perfect score of 800 to your score dramatically changes their rate quotes. But what finally drove me away was that after applying for the refinance on Wed of one week, getting the appraisal done on Friday of that same week, I went back on Monday the following week to lock in my rate ONLY to find that between Wed and Mon, their points for the loan jumped from 3/4 of a point to 2-1/4 points.  That drove the cost to complete the refinance out of sight. 

To make it worse, I discovered after complaining about the hike in the points that although their rate lock was good for 30 days, it typically took them 60-90 days to close a loan, so the rate lock was worthless.

I was duped and feel cheated especially as I still had to pay for the appraisal.  As I said I had a good experience in 2004, so perhaps the company has changed ownership or management since then.  I definitely would NOT do business with them.

This report was posted on Ripoff Report on 10/23/2011 04:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Amerisave-Mortgage/atlanta-Georgia-/Amerisave-Mortgage-bait-switch-deceptive-atlanta-Georgia-791516. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Amerisave Mortgage

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Amerisave customer service

AUTHOR: Amerisave Customer Service - (United States of America)

Please contact Amerisave Customer Service at 8669707283 to discuss your experience. I look forward to speaking with you. Thank you!



Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X