- Report: #26919
Report - Rebuttal - Arbitrate
Complaint Review: Ameritrain
Ameritrain8245 Boone Blvd Ste 250 Tysons Corner, Virginia U.S.A.
Ameritrain Incorporated refund ripoff what to do Tysons Corner Virginia
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At the time of registration, I made it clear that I would only take this course if I could get into the class that began June 11 and ended in early August. No problem they said. The total price was about $7000 which I paid 10% out of pocket and then financed the rest through Sallie Mae.
On the night of the 3rd class, I received a call from Marcus Demetri, National Director of Admissions, stating that the class had been cancelled due to a faulty air conditioning unit in our lab. I thought that class was cancelled that night only but no, the entire 9-week course was cancelled. Hindsight tells me that this was the beginning of the end. They "offered" to put me in a class that started later in the summer, which I couldn't do due to college starting back up and obligations to other things I have that I can't change. They even had the balls to tell me to cancel my college courses so I could take their class.
Anyway, after talking to the Regional Manager, David Deconcini, he said that I should probably ask for a full refund since they, Ameritrain, weren't able to fulfill their obligation to me. I sent Certified letters explaining the situation and asking for a refund to their Headquarters addressed to Steve Gouveia, Vice President / General Manager. I received the notification card back from the USPS showing they signed for the letter on June 26, 2002. Here we are 2 months later.
I tried to call their McLean, Va. office and it is closed down "due to relocation". I tried to call the Headquarters but you can only leave voicemail. I left a voicemail for Mr. Gouveia asking for a reply to my refund request. In the mean time, I am still out the money I put down I have paid so far but I have to keep paying off the student loan to Sallie Mae or my credit is screwed up.
This report was posted on Ripoff Report on 08/14/2002 01:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ameritrain/Tysons-Corner-Virginia-22182/Ameritrain-Incorporated-refund-ripoff-what-to-do-Tysons-Corner-Virginia-26919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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