Ami Clubwear Amiclubwear poor customer service, Internet

accidentally ordered two pairs of shoes, rather than one pair from the company.  after order processed, website offered no way to make changes.  immediately sent email stating that i only wanted one pair, and also asking why a refund from a previous item that i had purchased and returned had not been processed as store credit. 

received email the next day that i would receive a store credit refund in a few days for the prior return (supposedly); however, changes in items ordered could not be processed at that time, that changes should be made by phone, and order had been sent out.  A prior email had indicated: 

If you have any questions about your order please contact us at support@amiclubwear.com or call us at (888)908-1288 Monday - Friday, 8am - 5pm PST. This would indicate to me that email was an acceptable method to change orders.  In addition, I ordered the  shoes at 2 am, outside their normal business hours, and sent message immediately afterwards informing them that the order of two, rather than one pairs, had been a mistake.  

would be helpful to customers, less shady, if website had simply offered a way to make immediate changes to items that had not already been sent, and also if they had been more prompt about checking email and/ or simply stated that phone was the only way for changes to be processed, rather than misleading customers. anyway, thanks Amiclubwear.