- Report: #867778
Report - Rebuttal - Arbitrate
Complaint Review: Ami Clubwear
Ami ClubwearInternet United States of America
Ami Clubwear Amiclubwear poor customer service, Internet
received email the next day that i would receive a store credit refund in a few days for the prior return (supposedly); however, changes in items ordered could not be processed at that time, that changes should be made by phone, and order had been sent out. A prior email had indicated:
If you have any questions about your order please contact us at email@example.com or call us at (888)908-1288 Monday - Friday, 8am - 5pm PST. This would indicate to me that email was an acceptable method to change orders. In addition, I ordered the shoes at 2 am, outside their normal business hours, and sent message immediately afterwards informing them that the order of two, rather than one pairs, had been a mistake.
would be helpful to customers, less shady, if website had simply offered a way to make immediate changes to items that had not already been sent, and also if they had been more prompt about checking email and/ or simply stated that phone was the only way for changes to be processed, rather than misleading customers. anyway, thanks Amiclubwear.
This report was posted on Ripoff Report on 04/12/2012 05:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ami-Clubwear/internet/Ami-Clubwear-Amiclubwear-poor-customer-service-Internet-867778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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