Ami Clubwear ,amiclubwear.com Horrible Customer Service , Internet

I ordered two dresses from this company. Two weeks later I receive only one of the dresses, but my credit card was charged for both. I call customer service and, after being on hold for close to an hour, they tell me the other dress is not available. They charged me a ridiculous high shipping cost of $11.90 for two items. I only paid such a high shipping cost because I was ordering multiple items. Now I find out they're only reimbursing me $1.75 of that shipping cost for the item I'm not receiving. So I'm paying over $10 shipping for ONE tiny light-weight dress. I asked if I could get a replacement dress for the item no longer available. They said that's not their policy and that a refund has already been issued. Bullsh*t! My credit card has not been refunded a dime yet. Only after my phone call to customer service has any action been taken on their part. This company is not reputable. I will never order from them again.