Amica Insurance Amica employees withholding information Lincoln, Rhode Island

I have Amica auto/home insurance. I have recently filed a claim on my homeowner's insurance. This has been one of the worst experiences that I have ever dealt with. 2 local branch employees as well 1 corporate employee will not tell me how to get a hold of the Office of the President or their Executive Customer Relations to file a formal complaint agains their disservice to me as a customer. They keep bouncing me around so that I cannot file a complaint against them. I a now going to leave Amica because of these 3 individuals and I would like the top level people to understand why I am leaving.

I am trying to have someone from their Office of The President or Executive Customer Relations contact me directly.