- Report: #431905
Report - Rebuttal - Arbitrate
Complaint Review: Amir And Sanchez Nutraceuticals
Amir And Sanchez Nutraceuticals20100 S Vermont Ave. Torrance, California U.S.A.
Amir And Sanchez Neutraceutal Amir And Sanchez Nutracueticals Amir And Sanchez Nutraceuticals Acia Berry "Free Trial" Scam Torrance California
*UPDATE Employee: Problem Resolution
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This is a huge mistake!! The company uses your credit card to enroll you in a membership that is hidden away in the small print. Unless you cancel this and other memberships they've enrolled you in, they will charge your credit card $ 85.91 a month. I ordered this free bottle on Feb 18th, then called to cancel the order on Feb 19th after coming to my senses. I assumed at this point I had cancelled my order. On March 5th I received a bottle of AciaBurn. March 6th a charged of $85.91 appeared on my checking account.
I immediately called the customer support number only to be told that I had in fact called on Feb 19th but only cancelled membership on to other accounts that this company had enrolled me in but not this membership!
After reading the fine print I discovered that the company starts your free trial on the day the bottle is shipped and you have 14 days to cancel before they charge you on the 15th day. Well, my shipment was sent on Feb 20 and free trial began. I did not receive the bottle until March 5th (13 days into free trial). I called the customer service number on March 6th after discovering the charge on my account. This call was made on the 14th day of the free trial. I was within the time limit to cancel yet my card was already charged!!!!
Do not order anything that says "FREE". Lesson learned, nothing in life is truly free.
San Diego, California
This report was posted on Ripoff Report on 03/07/2009 09:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Amir-And-Sanchez-Nutraceuticals/Torrance-California-90502/Amir-And-Sanchez-Neutraceutal-Amir-And-Sanchez-Nutracueticals-Amir-And-Sanchez-Nutraceutic-431905. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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