- Report: #204891
Complaint Review: Amtrak Auto Train
| Amtrak Auto Train 60 Massachusetts Ave, NE
Washington, District of Columbia U.S.A. |
|
Amtrak Auto Train Train ride from hell, beware of what they don't tell you. Ripoff Washington District of Columbia
*Consumer Suggestion: Auto Train NOT a rip off
*UPDATE EX-employee responds: your right sir
*Consumer Suggestion: Bill is Right!
*Consumer Comment: Amtrak
*Consumer Suggestion: Fly or Drive Next Time
*Consumer Comment: Track ownership
*Consumer Comment: a few tips to make your next amtrak exprience easier
*Consumer Comment: Reason for delay and "traffick"
*Consumer Suggestion: Not to contradict Lou, but
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First sign should have been the train from Sanford, FL to Lorton, VA was 2+ hours late getting into the station, so we were late leaving. We were also late arriving in FL because of "switches that don't work well in the rain" (think one of their engineer might want to look at that issue). But they are consistent, we were also 2 hours late getting back to VA, even though we left a half hour early. This time it was because of traffic on the tracks. Now I'm not a railroad engineer, but you'd think they would know if there was going to be "traffic" on the rails. Everyone we spoke with that had taken the train before said they arrived late, so perhaps you should not consider their stated arrival time, 8:30am as the truth, plan on an extra couple of hours on the train, each way.
Let's talk about the bathrooms. Bring a Hazmat suit. If the smell doesn't get you, the filth will. If you think Port O' Potties are great, you'll love the toilets on board. The first couple of hours they are usable, but after about 6 hours on the train you won't want to go near them. People were changing their seats because of the smell.
If you plan on using a laptop, good luck. There were three outlets available on the entire train, unless you wanted to sit in the bathroom to recharge your battery (as one passenger did for two hours). Once someone got an outlet, they were there for the night.
Lights are on all night, and there is constant travelling between cars by passengers to the lounge car, so forget a good nights sleep. While the reclining seats were comfortable (for the first 10 hours), you really needed two empty ones next to each other to spreadout for comfort (not possible on full train).
Food was standard microwave TV dinner variety, served with wine . Breakfast was continental style, bagels,muffins, juice & coffee. If you are not a party of 4 you will be sharing your table with strangers, even if the dining car is not full.
Although they indicate the train travels at 70 mph, you'll spend a considerable amount of time stopped or barely moving along, it makes the trip seem unbearably long.
If you hate your relatives, give them gift tickets on the Auto train. Do not expose anyone you care about to this adventure. We're tired, sleep deprived, but hopefully the anti-bacterial cream helpd ward off whatever lurked in the bathrooms. And it only cost us a little of $1,000 for the thrill, about $999 overpriced.
Lou
Frankford, Delaware
U.S.A.
This report was posted on Ripoff Report on 08/07/2006 11:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Amtrak-Auto-Train/Washington-District-of-Columbia-20002/Amtrak-Auto-Train-Train-ride-from-hell-beware-of-what-they-dont-tell-you-Ripoff-Washing-204891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Suggestion
Auto Train NOT a rip off
AUTHOR: ksari6000 - (United States of America)
SUBMITTED: Friday, January 27, 2012
First, if you're from DC, and have ever had to drive I-95 to Florida...you know how hellish that can be.
But, we're not talking 95-we're talking Auto Train.
Most of your problems/issues with this train could be avoided if you simply invest a little more $ to buy a roomette, and or deluxe suite. There, no one will walk up and down the isles, you'll have your own dedicated outlet, you can have steak for dinner, a very nice breakfast...and if you go with the Deluxe Suite, you will have your own shower, and toilet, so more messiness in that department.
You can also "lights out" when you choose.
I have made this trip countless times, (at least 5), and every time, it's been on time, and every time it's averaged 70 MPH, with no delays, switch or mehcanical issues.
The train makes it's standard crew change in Columbia, SC which only takes a few minutes (around 20) If I can recall correctly.
It makes NO other stops along the route which is completely unsual for a train, anywhere in the world, and also considering the regualar train to Orlando would make 17 stops.
So, sounds like you wanted Champagne on a wine budget. Unusual for Mass Ave resident!
Do remember the old saying, "You get what you pay for!".
Happy railings next time.
#2 UPDATE EX-employee responds
your right sir
AUTHOR: amman - (Virgin Islands (US))
SUBMITTED: Monday, September 26, 2011
I am ex-employee and tried to report these issues. I loss my job because i reported safety conditions in Sanford terminal lavatories. Passengers were falling on the wet floors and loose toilet seats. Ambulances were called numerous times. the employees would laugh and blame it on, that the passengers were elderly.
I tried to transfer to another facility but the backlash just followed me. At the end my manager kicked my chair and told me i was nothing but trouble. It was Christmas night, I walked away to avoid conflict and the next day i was told that i was supposed submit to a drug test why? i never had a problem with drugs or alcohol at work or privately. They just wanted me out cause i reported so i dont think amtrak will change cause employees are. discouraged
great paying job but the harassment isn't worth it.
and I dont care who knows my name cause i went through Amtraks chain of command and did everything i was taught to report this
John Aiello
(((ROR redacted)))
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#3 Consumer Suggestion
Bill is Right!
AUTHOR: Karl - (U.S.A.)
SUBMITTED: Thursday, December 16, 2010
#4 Consumer Comment
Amtrak
AUTHOR: Bill - (United States of America)
SUBMITTED: Saturday, September 18, 2010
#5 Consumer Suggestion
Fly or Drive Next Time
AUTHOR: Karl - (U.S.A.)
SUBMITTED: Wednesday, February 04, 2009
#7 Consumer Comment
a few tips to make your next amtrak exprience easier
AUTHOR: Eris - (U.S.A.)
SUBMITTED: Saturday, June 02, 2007
#1 Amtrak is not the hilton and the Hyatt its pretty much a fend for yourself kind of thing. Don't look for perks, you won't get any
#2 Long trips my husband and i get either a sleeper car or private car VA is a long ride. I know full well how vile amtrak or any public ladies bathroom can get-ladies rooms are much more filthy than mens rooms. Plus we have to wait in line.
#3 invest in a power strip so my husband can plug in the dvd player, i can plug in my laptop, or charge the camera or cell phone on one outlet.(also do this when cruising)
#4 Bring your own snacks we pack mini bottle waters, cereal, peanut butter crackers, mms or mixed nuts (so you don't feel hungry if the diner car is full and if they run out)If you have any special dietary requirements forget it bring your own.
#5 bring reading material or ipod to kill the time
#6 amtrak is always delayed or late never on time never will be on time and amtrak like driving to work or even flying you will experience delays and traffic.
nature of the beast ask your congress rep to get more funding for amtrak.
I don't drive so i rely on amtrak to visit my relatives. cheaper than flying out of NY.
#8 Consumer Comment
Reason for delay and "traffick"
AUTHOR: Nicole - (U.S.A.)
SUBMITTED: Tuesday, January 30, 2007
#9 Consumer Suggestion
Not to contradict Lou, but
AUTHOR: Andy - (U.S.A.)
SUBMITTED: Tuesday, January 30, 2007
1. Don't Expect the Train to Arrive on Time. Freight trains have priority over the AutoTrain because they generate revenue. So the AutoTrain may have to wait at some siding while a freight train passes. Bring reading materials, i-pods etc. to keep yourself entertained. Remember if you were flying on a plane, you are subject to delays. If you drive, you are also subject to delays.
2. Spend a Few Dollars More for a Private Room or Roomette. They come with a bed and are quiet, so you will sleep better than you would in coach. You will then either have a private bathroom or one used by fewer people, so it will be cleaner.
3. Bring Snacks. I had a steak with wine for dinner and enjoyed it very much. Breakfast was a typical continental breakfast with coffee and bagel. Never hurts to bring your own munchies or libations.
4. Research Before you Travel. The ride is about 16 hours long. Not everyone will enjoy. Research Amtrak and other websites. Talk to other people you know who have used Auto Train. Determine if this is best for you. If so prepare accordingly.
5. Be Nice to the Staff. I found them helpful. If you have a private room, there will be an attendant for you. If you are happy with them, give a few bucks for a tip.

