• Report: #520773

Complaint Review: Amtrak Train Station (HOS)

  • Submitted: Fri, November 06, 2009
  • Updated: Sat, July 07, 2012

  • Reported By: Keisha — Houston Texas United States of America
Amtrak Train Station (HOS)
902 Washington Ave. Houston, Texas United States of America

Amtrak Train Station (HOS) Martha (Reservations Agent) Hos, My luggage was stolen, as a result I could not be compensated becase the Reservation Agent did not check my luggage in, after I asked if it needed to be checked in her response was NO Houston, Texas

*Consumer Suggestion: Keep An Eye on Your Own Bags

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I have so many complaints I really do not know where to start,My suitcase was stolen all because after I asked the staff (Martha) at (HOS)if I needed to check my suitcase in she responded no and proceeded to ask if I had my name on my bag my answer to her was yes, she then told me to proceed by getting on the train and give my suitcase to the conductor after boarding the train I watched the conductor Steven place my Large Burgundy Suitcase in the Cobby in Cart #2, ..When I made it to New Orleans I exited the train and was told by Steven to go inside the train station inside of New Orleans and wait for my suitcase my suitcase was not found, after I notified the service tech in Bag Handling and went with him to recheck the train my suitcase did not turn up , I was very upset being that I have been given very inaccurate information I even have a witness that heard Martha at the HOS station tell me that I did not need to check my bag in, in New Orleans one of the Amtrak employees blatantly stated that their are lots of kleptomaniacs that ride the train and that more than likely my suitcase was stolen...How foul is that I will be contacting a lawyer and reporting Amtrak to the BBB I can't believe that in these days we are living in,that anyone riding on the train can take other people luggage.....I also spoke with Kathleen in Customer Resolutions who was not a help and refused to give me her last name...I will follow up with a lawyer... My reservation #89373

This report was posted on Ripoff Report on 11/06/2009 06:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Amtrak-Train-Station-HOS/Houston-Texas-77002/Amtrak-Train-Station-HOS-Martha-Reservations-Agent-Hos-My-luggage-was-stolen-as-a-re-520773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Keep An Eye on Your Own Bags

AUTHOR: Karl - (U.S.A.)

If you can't check a bag -and not all stations have checked baggage service - then you need to drag your bag into your coach and put it where you know it is, preferably behind someone else's bag.
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